14 Replies Latest reply: Jul 11, 2014 7:49 PM by Cassandratoday2013
6488 Level 1 Level 1 (0 points)

iPhone 5 froze while uploading newest update (I believe ios 7.4?).  Plugged my phone into computer and clicked to update.  I left the phone to upload for a couple hours and returned to see the black screen with white apple logo, and also see that thin upload bar, which seems to have gone across the phone -- looks like the upload should be finished.  But the phone is frozen.

 

I can't turn the phone off at all.  Tried holding on/off button down to turn the phone entirely off, but nothing happens.  I tried unplugging from computer and replugging it back into the computer.  Nothing happens.


iPhone 5, iOS 7.0.4