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User profile for user: 6488
6488 Author
User level: Level 1
1 points

iPhone 5 froze while uploading newest update (I believe ios 7.4?).

iPhone 5 froze while uploading newest update (I believe ios 7.4?).
Plugged my phone into computer and clicked to update. I left the phone to upload for a couple hours and returned to see the black screen with white apple logo, and also see that thin upload bar, which seems to have gone across the phone -- looks like the upload should be finished. But the phone is frozen.


I can't turn the phone off at all. Tried holding on/off button down to turn the phone entirely off, but nothing happens. I tried unplugging from computer and replugging it back into the computer. Nothing happens.

iPhone 5, iOS 7.0.4

Posted on Nov 17, 2013 3:21 PM

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14 replies
User profile for user: 6488
6488 Author
User level: Level 1
1 points

Nov 17, 2013 4:21 PM in response to 6488

No, that didn't help. I went over to the ATT store where I bought the phone. They showed me how to do a "soft restart". So now instead of seeing the apple logo on a black screen, I see the round blue logo with the music note in it, with a small font "iTunes" below that. And below that I see what looks like the electric cable that plugs into the iPhone.


The folks at ATT said that if I now plug it back into my computer itunes, it should reset my iPhone. So I just tried it. Nope. The computer makes the sound as if it's recognized the iPhone plug in, but absolutely nothing comes up on my computer screen.


They also made an appointment for me at the Apple store, but that's not until Tuesday.


Any other bright ideas out there?


Thanks.

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User profile for user: AJinYakima
AJinYakima
User level: Level 1
5 points

Feb 23, 2014 10:15 AM in response to 6488

So, like everyone else on here, I was told I should update my iphone 4s to fix a bug that had to do with securities and exactly what happened to you all happened to me. It froze partway through the update. I couldn't turn my phone on/off. Just shows the itunes logo and the plug, telling you to plug it into itunes. When I do so, it tells me itunes senses an iphone in restoration mode, which then the only option I have is to wipe it clean and load new software. Reluctantly I clicked ok. It gets almost all the way down to the end and tells me there's an error and the network timed out!!! I'm so incredibly frustrated at this point. Any suggestions anyone? (and I am not near an apple store).

Thanks

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iPhone 5 froze while uploading newest update (I believe ios 7.4?).

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