Hello my 5s doesn't have the 'Settings > General > Touch ID & Passcode'... Instead, I have just 'Passcode lock'...
Would you know how I could get the 'Settings > General > Touch ID & Passcode' back?
Thank you
iPhone 5s, iOS 7.0.4
I have the same problem. The Touch ID option is completely gone. Mine disappeared after I did the latest software update.
Suggest a reset of the phone. Hold the sleep/wake and home button together until you see the Apple logo and then release. The phone should reboot. Check to see if it has returned after that.
I have tried to reset as you intructed but the Menu is still named 'Passcode Lock' and doesn't show any fingerprint or touch id option inside...
Do you think it is a hardware defect?
I've done the hard reset as well. I was in contact with Verizon and was told they were aware of the issue and basically to contact apple and possibly wait for a new software update.
There are still 2 other user troubleshooting steps to try. First is a restore from a backup. That is done via iTunes. If that doesn't work, then a restore as new, however that deletes all content from the phone. After that if it still doesn't work, then you can make an appointment with the Genius Bar at Apple. Question, do you have an Exchange account on your device. Is it possible that your Exchange administrator has pushed out a profile that might disable that feature?
That is interesting. Are both of you on Verizon? I am not having this issue on my AT&T phone. I have not seen that there is a problem that requires a software update.
On my part, I am located in the Philippines. Using the service from a provider called SMART. I have only gmail accounts setup on this 5S phone. However I used to have an exchange account on my previous iphone 4. This exchange account was deleted a long time ago but there might be related exchange files or settings that were still existing and saved in the backup (iphone 4) I used to restore on the new iphone 5S I just bought...
Now I wonder if it is a software/backup defect or a hardware defect...
I do not have an exchange account. I've also tried resetting my phone as new. When I was going through the set up process it didn't have me set up touch id as it did when I first got my phone.
I'm not so sure about yours. I've not heard of this. It is possible that someone else has an opinion. Otherwise, you might check with your Authorized Apple Service provider.
Since you are with Verizon, which means you are in the US, I would make an appointment with the Genius Bar at the Apple store. Since you restored as new and it did not correct this, I would see what they have to say.
Thanks for your help. I did contact apple by phone and they are sending me a new phone. They though possibly it could be a software issue since it disappeared after I completed the update, but they sounded like it was a new problem to them.
Glad you are getting it taken care of.
This doesn't sound good 😟
I will try to get in touch with my provider then...
I had the exact same problem. Touch ID completely disappeared. Just got back from Apple store. Not a fixable problem. They gave me a new phone.
I had the same issue ... and also restored the phone and the option TOUCH ID was totaly gone.
But I restored it via the iphone itself ( general reset all data and settings etc )
It was still not ok
Then I tried to restore the iphone from ITUNES ( that reinstall completely the OS which is not done if you do a reset via the iphone)
And then .. the option was back again
'Settings > General > Touch ID & Passcode' menu unavailable
