HT201355: Change your Apple ID password

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Atafaya
Level 1 (0 points)

Q: Change security question but reset link doesn't appear

Hello,

I want to reset my security question, but when i follow the steps, on the link given, the "reset security question link" doesn't appear.

Just to let you know, yes i have a rescue password mail address so,

What should i do?

iPad

Posted on Nov 18, 2013 1:15 AM

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Atafaya

Q: Change security question but reset link doesn't appear

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  • by King_Penguin,

    King_Penguin King_Penguin Nov 18, 2013 1:48 AM in response to Atafaya
    Level 10 (135,689 points)
    iTunes
    Nov 18, 2013 1:48 AM in response to Atafaya

    You are sure that it's a rescue email address that you have on your account and not an alternate/secondary email address ? The reset link will only show if you have a rescue email address, if you aren't getting the link on your account on http://appleid.apple.com then that implies that you don't, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312