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jones48

Q: Uploaded new software update and all I have is a little black box with an incessant flashing white light. I have pushed menu + downarrow on the remote, unplugged for 10 seconds and stiill no change when I plug it in again ! !

Uploaded new software update and all I have is a little black box with an incessant flashing white light. I have pushed menu + downarrow on the remote, unplugged for 10 seconds and stiill no change when I plug it in again ! !

iPad 2, iOS 6.1.4

Posted on Nov 18, 2013 7:53 AM

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Q: Uploaded new software update and all I have is a little black box with an incessant flashing white light. I have pushed menu + dow ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 18, 2013 7:58 AM in response to jones48
    Level 10 (103,688 points)
    Apple TV
    Nov 18, 2013 7:58 AM in response to jones48

    Welcome to the Apple Community.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    (You may already have a micro USB cable if you have a camera or other digital device)

  • by jones48,

    jones48 jones48 Nov 18, 2013 8:13 AM in response to Winston Churchill
    Level 1 (0 points)
    Nov 18, 2013 8:13 AM in response to Winston Churchill

    Hi Winnie

    All my USBs with camera devices are mini but I see I need a micro USB.

    I will acquire and follow your advice

    Many thanks

    AJ

  • by SanDiegoNico,

    SanDiegoNico SanDiegoNico Dec 2, 2013 10:18 PM in response to Winston Churchill
    Level 1 (0 points)
    Dec 2, 2013 10:18 PM in response to Winston Churchill

    This is complete bullsh*t....Not your soultion itself, but the fact that this is the solution. I now have to go out and purchase a micro-usb cable to update my Apple TV? F*cking phenomenal. Who's running the sh*t show over at Apple these days. This is inexcusable. I'm pulling out my Roku until this is fixed with the paying Apple consumer in mind.

     

    Thanks for letting me vent.