New Retina Macbook keeps shutting down randomly.

After too many visits to the Apple Store and finding that the extension program (link: MacBook Pro Repair Extension Program for Video Issues - Apple Support) Which in detail describes the exact problems we are all facing, I have been continually refused help unless I pay to get it fixed. The Repair Extension program ONLY works for the 15 inch model, this is absurd to me. A lot of people with the 13 inch model are also facing the same issues, why is there only a recall for the more expensive model to be repaired for free? Hopefully Apple will realize this and extend the program to all MacBook Pro Retina Early 2013 models in the future.

Hi sweetcontradiction, it seems you are the lucky few who's model would be covered under this extension program. It sickens me how they do not tell you about it in hopes that you will pay them to fix it for you. Check it out and demand that they replace your logic board for free because it is a faulty manufacturing issue.

MacBook Pro Repair Extension Program for Video Issues - Apple Support

It seems that these issues are from the CPU overheating. The Mac Fans program does help by manually turning up the cooling fans.

https://www.crystalidea.com/macs-fan-control/download

When loading this, turn the fans up manually to keep the laptop cool when it's doing heavy processing work such as media editing or video playback. Why the fans are not automatically turning up on their own is the question.

If that does not help, you can get a replacement CPU from Apple under this program:

MacBook Pro Repair Extension Program for Video Issues - Apple Support

Good luck : )

I have the same exact issue as well. My MacBook Pro started to shutdown randomly. I'm even concerned I may not able to complete this post. I have lost a great deal of work while in grad school and working on important projects. This is extremely frustrating.

I have listed my model below. Has Apple done anything to address? My technical and service coverage recently expired. Hopefully, they can still address. This sounds like an issue that is known be Apple and I have been with the company for so long and with so many products, so I want to believe they will do the right thing and correct. I just need my MacBook pro to work. I don't want anything extra - just fix this known issue that has frustrated so many users and lost hours of work for customers.

MacBook Pro (Retina, 15-inch, Late 2013)

Has anyone found a solution to this? I'm facing the same problem on my late-2013 retina 15" model. I have tried to reset SMC & PRAM, reformat HD and update to latest OS, re-attached fans, re-applied thermal paste to heatsink. Nothing works! Seems like this occurrence happens more often when the charger is not plugged in.

Hi everyone, just to bump this post up, after 6 visits to the Apple Store due to the same issue, I am now asked to pay $475 to have my MacBook Pro shipped off-site for hardware inspection. They do not know what is wrong with it but some technicians were guessing it was the logic board. Anyhow, I am not going to be paying that much for a device I initially paid over 2 grand for. I brought up that fact that a lot of people in the community have been facing the same problem and asked what are the next steps that could be done to initiated some sort of program for these specific MacBook Pro Retina 2013 models. I was told nothing will be done until Apple deems it is a big enough problem. It is not a user-related issue but rather a faulty manufacturing issue that users now have to pay the price for.

I'm having this exact same issue. Mine is a MacBook Pro (Retina, 15-inch, Mid 2015), and I reset the SMC, PRAM, and have to run disk utility from recovery mode multiple times a day. I'm a freelancer who works from home, and these constant kernal panics are severely disrupting my ability to get anything done.

If the machine is new and shutting down on it's own, then you should definitely take it back to your local Apple Store or an AASP and have them run diagnostics on the machine.

You simply can't ask for anything but perfection from a new machine.

Clinton

Having the same issues here, though mine is a non-retina 13-inch.

I am having the same problem on a new 15" retina. If anyone gets a fix please let us know.

And I have the same problem too - I hope Apple is going to attned the problem soon have payed 4000 usd for a computer that unexpectedly suhts down... And today it was horrible, happende 5-7 times during an hour!!!!

I'm still having this issue. For this amount of money, I'd have expected a fix yesterday.

Im having exactly the same issue for a half year now. Two weeks after i bought my MBP late 2013 this happened for the first time. After another two weeks, I had an appointment at the genius bar where they ran their diagnostics program and found nothing. After the test the genius completely erased my mac and installed maverics again. But at the same day it started flickering again and restarted! This happens sometimes ten times an hour!

The crash report mostly says that the launchd proces is responsible for the crash and in the console I can read some line which index on a kernel panic!

Reseting the P-RAM doesnt work and the EFI update is also up to date since i bought it.

I realy expect more of a thre and a half dollar machine!!!

I will make another appointment at the genius bar and hope they excange my macbook!

MPB 15"

2,6 GHz Intel Core i7

16 GB 1600 MHz DDR3

Intel Iris Pro 1024 MB

OS X 10.9.2 (13C1021)

Hi,

I'm also facing the same problem .. my Mac book is "Retina, 15-inch, Early 2013"

Processor : 2.7 GHz intel core i7

Memory : 16 GB 1600 MHz DDR3

Version: OSX 10.9.3

if anyone has any idea to how to fix this issue please share

I'm also having exact this same problem. Were you able to get a fix for this? My model is also same as yours.