I bought an iMac on finance last Monday (a week ago) I then went through the application process with Barclays and it was accepted and confirmed that night. On my order page it still says 'awaiting payment'. Does anyone know when it will be dispatched?
iMac
Contact Apple and ask. It sounds like you placed the order on-line, please look at the on-line store's home page and you should see the local phone number in the upper right. Give them a ring and they will be able to give you approximate dates. If you have your order number on-hand that will help them look it up.
What happened about this in the end? I called Barclays about the delay in my order and they cancelled the loan application (despite approving it) after they discovered my billing and shipping address were different. They never called me to advise! Now left on the lead up to Christmas without a present for my girlfriend. Arrrgh!
That is the exact thing that happened to me, I then called up a few more times to mirror my addresses exactly. The address must also be your current residence as well. If possible ask for Scoti Watson on the sales team, he was extremely helpful and rebuilt my order for me and filled in the finance application with me. He also called me and emailed me to keep me informed. The mac was delivered less than a week after the finance was passed on to apple
My payment status also showing 'awaiting payment'. Which number did you call. Did u call barclays number or apple store number. My loan already approved by barclays , so now I don't know whom to call.
I called the apple store number I found on this site. Apple need to get the authorisation through from Barclays before they process the order. So if you call them they are able to chase your order up and find out what is taking so long.
Still no luck, now it's one week . I ordered mac last Friday and barclays approved instantly my application. Now the ball is in apple's court. It's strange that they taking 1 week to process a payment , whenever I ring them they say ' it will change within 24 hour' . I don't know what they meant by 24 hours.
Hi Popmatin,
Hearing what you've had to say it sounds like you're experiencing an identical situation to myself - did you apply for finance using a different shipping and billing address? Do the two addresses you gave match identically?
My situation initially was that I was waiting a long time for my order with Apple to change from 'Awaiting Payment'. Each time I called a representative I was told it would be fine in 24 hours - what had actually happened was Barclay finance mistakenly approved the loan application when it had actually been declined, but never told me otherwise. Further discussion with Barclays uncovered the fact that the Apple people I spoke with who claimed to contact them never actually had, and this is an issue I still need to take up with their customer services.
What you need to do is call Barclays Partner Finance. An Apple representative will give you their number and have your Loan ID/Approval number at the ready. You'll be asked when you call them for a 16 digit number but either ignore this and wait to be put through or put in approval number that you've been given. You'll be put through a representative and they will ask for everything all over again! After all of that, Ask for the status of the loan and whether it has gone through. Your order ultimately rests on Barclays transferring funds to Apple. From what I've been able to gather, communication between these two companies is useless. Representatives don't call Barclays regarding questions about your loan, they email them. Barclays take at least 3 days to respond via this method. So they practically invite delays into the whole process. Anyway... call Barclays. Once you've established the status of your loan, they should be able to contact their underwriters and advise what the problem is.
After I contacted Barclays, they realised that the loan had been approved in error (it should have been declined because my shipping and billing address were different), acknowledged they were at fault for doing this and compensated me. Once I re-applied for the loan (after they removed my other loan applications from my credit history) it was approved and I had the iPad delivered within days.
Hope it all works out ok for you.
Good luck!
You are right, for delivery convenience I put my cousin name as delivery name in same address. That was my mistake , but none of the apple care staff did not notice that until last Friday . I was ringing them everyday , but they did not say the error which I made in shipping address.
Updated my name to shipping address, now my MBP is preparing for dispatch .
When you say you updated your address details, did you call Apple or barclays. I called Apple after calling Barclays and Apple said I could change the address and all would be fine within a couple of days. Is this what you did or did you have to start all over again with the order and the finance application?
I ring apple support today , they said it may take 5 more days to update financial status in their system. How fast ,.. Lol.
I call only apple, then it processed next working day. Now my ac expected to deliver today .☺️
When will they finally receive payment and dispatch my delivery?
