Having trouble installing or uninstalling itunes

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Level 1

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Having trouble installing or uninstalling itunes

While trying to download updated itunes , it stopped working . There may have been a problem the hard drive being maxed out . I took care of the space problem . Running windows XP .When I hit the start button , itunes is there , but it says it's empty . In add / remove itunes shows 203mb of software. When I try to remove it I get error message "The feature you trying to use is on a network resource that is unavailable " It's looking for " a folder that contains the installation

package iTunes.msi " Thank you .

Windows XP

Posted on Nov 18, 2013 4:27 PM

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Answer 1

b noir

Level 9

72,336 points

Nov 19, 2013 12:08 PM in response to mikep98

When I try to remove it I get error message "The feature you trying to use is on a network resource that is unavailable " It's looking for " a folder that contains the installation

package iTunes.msi "

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

http://majorgeeks.com/download.php?det=4459

(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot: