HT201676: iTunes Allowances are no longer available
Learn about iTunes Allowances are no longer available
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Helpful answers
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Nov 19, 2013 12:25 AM in response to SusanSchoolfieldby King_Penguin,We are fellow users, we won't know why you are getting the contact message. How did you contact iTunes Support ? If it's been longer than 48 hours and you haven't had a reply then you can try this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
this page has info on how to gift items or an amount : http://support.apple.com/kb/HT2736