Microsoft Office programs crash when I try to printing in Mavericks

If you press the PDF button in the print dialog and select to Save As PDF, do you get the same symptom?

If you don't, then there could be a compatibility issue with Office and the plugins used by the printer driver. One test would be to create a dummy printer using the Generic Postscript driver included with OS X. Open Printers & Scanners and select to add a printer. If the small Nearby Printers window appears, select "Add Printer or Scanner" and then select the IP icon. Enter an IP address like 10.0.1.100, change the Name to Test and select the Generic Postscript driver in the Use menu. Add this printer and then open a Word document. Select to print with the Test printer and click Print. Does this crash Word?

Thanks for testing that. I'm still inclined to blame a printer driver as the cause of the crash. The crash log may give you some insight into what is causing the crash.

You could try a reset of the printing system. Note that this action will remove all devices from the Printers & Scanners pane, but not the supporting drivers, so you will have to add the devices again after the reset.

Since you did an upgrade it may also help to Repair Disk Permissions

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Step 1

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, look under User Diagnostic Reports for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

What kind of printer are you using? Post the crash log please.

I've found that Office 2008 programs in Mavericks crash when you try to open the print dialog box (by selecting File > Print...)

When you use the Print icon on the Standard Toolbar it successfully sends to the printer with opening print dialog box first.

Can you post the crash log?

Mine is crashing too. Both with cmd P or using File-Print. I seem to have Word for Mac 2011.

I think I have the log here:

05/01/14 11:28:09,615 tccd[257]: Unable to verify code signing identity of com.microsoft.Word: code failed to satisfy specified code requirement(s)

05/01/14 11:28:19,160 Microsoft Word[355]: CGSGetWindowBounds

05/01/14 11:28:19,160 Microsoft Word[355]: CGSGetWindowBounds

05/01/14 11:28:19,164 Microsoft Word[355]: CGSGetWindowBounds

05/01/14 11:28:19,170 Microsoft Word[355]: CGSGetWindowBounds

05/01/14 11:28:19,170 Microsoft Word[355]: CGSGetWindowBounds

05/01/14 11:28:19,570 com.apple.launchd.peruser.502[211]: (com.microsoft.Word.25552[355]) Exited: Killed: 9

05/01/14 11:28:42,771 tccd[257]: Unable to verify code signing identity of com.microsoft.Word: code failed to satisfy specified code requirement(s)

05/01/14 11:29:24,428 com.apple.launchd.peruser.502[211]: (com.microsoft.Word.25552[367]) Exited: Killed: 9

And the diagnostic report - seems long but I couldn't work out which bit I should delete - sorry.

Process: rapportd [464]

Path: /Library/Rapport/*/rapportd

Identifier: rapportd

Version: ???

Code Type: X86 (Native)

Parent Process: launchd [402]

Responsible: rapportd [464]

User ID: 502

Date/Time: 2014-01-04 16:07:19.061 +0100

OS Version: Mac OS X 10.9.1 (13B42)

Report Version: 11

Crashed Thread: 5

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000020

VM Regions Near 0x20:

--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Library/Rapport/*

__TEXT 0000000000001000-0000000000065000 [ 400K] r-x/rwx SM=COW /Library/Rapport/*

Thread 0:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x9b695b76 __semwait_signal + 10

1 libsystem_pthread.dylib 0x9b7b3ab8 pthread_join$UNIX2003 + 419

2 RapportUtil1.dylib 0x00195be5 osx_ipc_server::stop() + 185

3 RapportUtil1.dylib 0x00195fa9 osx_ipc_server::~osx_ipc_server() + 95

4 RapportUtil1.dylib 0x00195402 DestroyIpcQueue(char const*) + 62

5 RapportUtil1.dylib 0x00194149 inter_process_callee::shutdown() + 45

6 rapportd 0x00003235 main_helper() + 1609

7 rapportd 0x0000230e start + 54

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x9b696992 kevent64 + 10

1 libdispatch.dylib 0x97dd18bd _dispatch_mgr_invoke + 238

2 libdispatch.dylib 0x97dd1556 _dispatch_mgr_thread + 52

Thread 2:

0 libsystem_pthread.dylib 0x9b7b4cb0 start_wqthread + 0

Thread 3:

0 libsystem_kernel.dylib 0x9b696046 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x9b7b0dcf _pthread_wqthread + 372

2 libsystem_pthread.dylib 0x9b7b4cce start_wqthread + 30

Thread 4:

0 libsystem_kernel.dylib 0x9b696046 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x9b7b0dcf _pthread_wqthread + 372

2 libsystem_pthread.dylib 0x9b7b4cce start_wqthread + 30

Thread 5 Crashed:

0 rapportd 0x0002c66c threaded_service::main(void*) + 208

1 libsystem_pthread.dylib 0x9b7af5fb _pthread_body + 144

2 libsystem_pthread.dylib 0x9b7af485 _pthread_start + 130

3 libsystem_pthread.dylib 0x9b7b4cf2 thread_start + 34

Thread 5 crashed with X86 Thread State (32-bit):

eax: 0x00000000 ebx: 0x0002c5a7 ecx: 0xbffff8f4 edx: 0xbffff8ec

edi: 0xbffff8f8 esi: 0x002be2d0 ebp: 0xb029af88 esp: 0xb029af30

ss: 0x00000023 efl: 0x00010282 eip: 0x0002c66c cs: 0x0000001b

ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f

cr2: 0x00000020

Logical CPU: 3

Error Code: 0x00000004

Trap Number: 14

Binary Images:

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0x912f1000 - 0x912fafff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound

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0x9344c000 - 0x934d5fff com.apple.CoreSymbolication (3.0 - 141) <178DDF5C-B6DA-39BD-84F5-FD3FA7E93BF8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

0x934dc000 - 0x934e1ff3 libsystem_platform.dylib (24.1.4) <875321B9-34EF-3FCC-880C-633FA05223F5> /usr/lib/system/libsystem_platform.dylib

0x939bd000 - 0x939e5fff libsystem_info.dylib (449.1.3) <BB68E8CC-422F-3121-8C86-D0F766FB696D> /usr/lib/system/libsystem_info.dylib

0x93af4000 - 0x93b43fff com.apple.opencl (2.3.57 - 2.3.57) <93385E1C-00D9-31BE-9652-7F3C09484B3E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x93b44000 - 0x93ba0ffa com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

0x93d00000 - 0x93d00ffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <8A37963C-DF6F-3DFF-94E9-407DC5DFEDA9> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x93d05000 - 0x94030ff6 com.apple.Foundation (6.9 - 1056) <C8AE9C03-3460-354A-A8B6-EF4955BE600D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x94031000 - 0x940c8ff7 com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink

0x94eb5000 - 0x94fa9fff libFontParser.dylib (111.1) <D8F9B2A4-41A6-3407-8D80-13A841F97BE5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x94faa000 - 0x9501fffb com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x95020000 - 0x9502dff7 com.apple.AppleFSCompression (56 - 1.0) <0C44B3E4-C4A7-3A65-9C1A-334CA3E35BDB> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

0x960be000 - 0x9610aff7 libcups.2.dylib (372) <9A2BE8DC-37E4-3019-B665-1036FE7868EA> /usr/lib/libcups.2.dylib

0x9610b000 - 0x9610cffc com.apple.TrustEvaluationAgent (2.0 - 25) <064B485D-56E0-3DD7-BBE2-E08A5BFFF8B3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

0x9610d000 - 0x961a5ff7 com.apple.Metadata (10.7.0 - 800.12.2) <5E9EA0AC-EE9E-362E-9DAC-9B7D21A53A2A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

0x964f9000 - 0x964fafff liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib

0x964fb000 - 0x96564fff com.apple.datadetectorscore (5.0 - 354.0) <A5559FE6-7A00-383D-8665-C0D622409D85> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

0x96566000 - 0x96590fff libxslt.1.dylib (13) <249D54AB-1D82-38FE-ABEC-0D575450C73B> /usr/lib/libxslt.1.dylib

0x96629000 - 0x96631fff libcopyfile.dylib (103) <1B1484BD-08B6-3BA9-94CA-A7C24B610EB3> /usr/lib/system/libcopyfile.dylib

0x96633000 - 0x9664bfff com.apple.CFOpenDirectory (10.9 - 173.1.1) <630A5CCF-8FC3-379D-B0BD-41DCE1F0B624> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

0x9664c000 - 0x96660ff9 com.apple.MultitouchSupport.framework (245.13 - 245.13) <6860A0D0-3654-3B02-B2E9-C4D2637167B8> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

0x96661000 - 0x966c2ff7 com.apple.Symbolication (1.4 - 129) <E5948C08-6ADF-3D86-9134-6AE49CF1DA0F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

0x966c3000 - 0x966c5ffe libCVMSPluginSupport.dylib (9.0.83) <BD30BDD1-DD5B-3F31-A09B-C274EA93CD7C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

0x96c34000 - 0x96c42ff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib

0x96c43000 - 0x96c6afff com.apple.CoreVideo (1.8 - 117.2) <A53FDD90-F200-3F7C-8A8E-5DE36D3DFBB0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x96c6b000 - 0x96c7afff libGL.dylib (9.0.83) <E76D1F2A-D98B-3464-AD0B-FC1EBBADF027> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

0x96d54000 - 0x96d58ff7 libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib

0x96d59000 - 0x96e57fff libJP2.dylib (1038) <EE0B9985-625D-39E6-B425-03FB75BA2594> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

0x96ec6000 - 0x96ecdff2 com.apple.NetFS (6.0 - 4.0) <915AA303-C02B-3B0C-8208-D8AAA4350DB4> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x971f8000 - 0x97237ff7 com.apple.bom (12.0 - 192) <50F9D23C-9C9A-38BF-B4E2-66D93BE2A174> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

0x9749e000 - 0x9751eff7 com.apple.CoreServices.OSServices (600.4 - 600.4) <1227DF22-E2DA-3764-A1CA-10CC0CEBE377> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

0x9751f000 - 0x9753aff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

0x9753b000 - 0x97933ff3 com.apple.CoreGraphics (1.600.0 - 599.7) <DB004990-F06F-3768-AE4C-191B3C748EFC> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x97934000 - 0x97936fff libquarantine.dylib (71) <EE3B510E-1AEC-3171-8A1A-D6A5A42CF35C> /usr/lib/system/libquarantine.dylib

0x97937000 - 0x97995ffd com.apple.AE (665.5 - 665.5) <54F2F247-160C-3A22-A6E3-5D49655A67AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

0x979a1000 - 0x979f4fff com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering

0x97a0b000 - 0x97a13ffe libGFXShared.dylib (9.0.83) <35644AAA-B1E7-367C-90C0-378024F8A46A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x97a14000 - 0x97a15fff libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib

0x97a16000 - 0x97a22ff7 com.apple.OpenDirectory (10.9 - 173.1.1) <2AA24814-2DC6-3E28-B71B-186B686F0F19> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x97a23000 - 0x97d24ff7 com.apple.CoreServices.CarbonCore (1077.14 - 1077.14) <42E10BD1-995B-3FB4-8A6D-5FD071FB8BD1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

0x97dce000 - 0x97de6ffd libdispatch.dylib (339.1.9) <6249BAE5-044F-3A7A-9CCC-03FF7E6B405B> /usr/lib/system/libdispatch.dylib

0x97de7000 - 0x97e83fff com.apple.QD (3.50 - 298) <F73FD4D4-17A4-37D6-AC06-7CA5A8BA1212> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

0x97e84000 - 0x97f16ffe libsystem_c.dylib (997.1.1) <D06FD754-8CE3-3EB7-BE05-2EF939BBE05F> /usr/lib/system/libsystem_c.dylib

0x97f17000 - 0x97f21fff com.apple.bsd.ServiceManagement (2.0 - 2.0) <B84F3916-236A-347B-9C1F-3DE571496737> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment

0x97fc2000 - 0x98118ff0 libBLAS.dylib (1094.5) <74310C2F-4FDB-3995-A01A-5AFB83010A43> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

0x98119000 - 0x9811bfff libsystem_configuration.dylib (596.12) <1C31C3F6-568D-3854-AE03-A5DA2F39297E> /usr/lib/system/libsystem_configuration.dylib

0x9811c000 - 0x9811cfff com.apple.Accelerate (1.9 - Accelerate 1.9) <C85070A7-D942-3CFA-981F-5864480788C8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x9811d000 - 0x98126fff libsystem_notify.dylib (121) <623269F5-1518-3035-A916-8AF83C972154> /usr/lib/system/libsystem_notify.dylib

0x98127000 - 0x982cf4af libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib

0x982d0000 - 0x982e9fff com.apple.Kerberos (3.0 - 1) <91F17EB2-C70C-359C-B09D-96B52D2A9C9F> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x9867b000 - 0x986b1fff com.apple.IconServices (25 - 25.17) <A4B5242B-765E-3D58-B066-BBEDB5947AAD> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s

0x986b2000 - 0x986bdfff com.apple.CrashReporterSupport (10.9 - 538) <7A5FF845-433C-33E3-99B5-F6AA5B825734> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

0x9893b000 - 0x9896cffd com.apple.GSS (4.0 - 2.0) <6BA01155-4DAD-30EE-B480-D224650EA010> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

0x98977000 - 0x9899aff7 libc++abi.dylib (48) <5367BE5A-D475-3FB4-972D-E1DC999A709A> /usr/lib/libc++abi.dylib

0x9899b000 - 0x98aadffc libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib

0x98ab4000 - 0x98ab6fff com.apple.securityhi (9.0 - 55005) <51765C73-80D1-33E3-9589-3E88380CE007> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

0x98ab7000 - 0x98d24ff6 com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x98d2a000 - 0x98d80ff6 com.apple.ScalableUserInterface (1.0 - 1) <2C81641B-FA30-32FF-8B3E-3CB9BF53B2D9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface

0x98d81000 - 0x99073ff8 com.apple.CoreImage (9.0.54) <D7BC3E53-EF5B-3A14-8808-8D45EE505B48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

0x99a0f000 - 0x99a33fff libJPEG.dylib (1038) <212B0986-9227-397C-9493-BCB190EC020E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x99c64000 - 0x99c77fff com.apple.ImageCapture (9.0 - 9.0) <63D5C96F-1893-3F35-ADFB-EE451AFD87E6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

0x99c97000 - 0x9a0cbff7 com.apple.vision.FaceCore (3.0.0 - 3.0.0) <5B12F3E9-84F6-3183-B85D-FD19EF800ADB> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore

0x9a0cc000 - 0x9a0d1ff6 libcompiler_rt.dylib (35) <9924DF2E-D80B-3A21-920D-544A4597203F> /usr/lib/system/libcompiler_rt.dylib

0x9a0d2000 - 0x9a13dff9 com.apple.Heimdal (4.0 - 2.0) <E3091095-A893-3089-8DA1-8705B3BE5BF9> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

0x9a13e000 - 0x9ad59ff3 com.apple.AppKit (6.9 - 1265) <AE258D94-0272-394F-BBB7-9B5C165A4A78> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x9ad5a000 - 0x9ae46ff7 libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib

0x9ae47000 - 0x9ae61ff7 com.apple.GenerationalStorage (2.0 - 160.2) <8755F7F1-2402-387C-A32A-2270E7D680C8> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage

0x9b164000 - 0x9b174ff5 com.apple.LangAnalysis (1.7.0 - 1.7.0) <71DE7754-0A47-3F35-B1BF-B1FE7E1311E0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x9b175000 - 0x9b1b2ff7 libauto.dylib (185.5) <CD008E66-4A0C-35F5-8D72-80D76A716A03> /usr/lib/libauto.dylib

0x9b201000 - 0x9b274fff com.apple.SearchKit (1.4.0 - 1.4.0) <6F607AB6-7553-37BA-BEC5-98FD7C27FAD7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

0x9b276000 - 0x9b27affa libGIF.dylib (1038) <5CEB4EDF-B0B6-33A6-BDDE-8C0D3226FA72> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x9b27b000 - 0x9b280ff7 com.apple.print.framework.Print (9.0 - 260) <A6C465F6-C5D1-353A-9F33-19B9CEDBBC2A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x9b281000 - 0x9b2c9fff com.apple.PerformanceAnalysis (1.47 - 47) <16935C0F-7F9F-316E-9D46-11973DE0904A> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis

0x9b331000 - 0x9b331fff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x9b332000 - 0x9b335fff libdyld.dylib (239.3) <729B32AC-EEE2-3739-8CE3-F90838D51906> /usr/lib/system/libdyld.dylib

0x9b336000 - 0x9b33affc libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib

0x9b33b000 - 0x9b3e7ffb libvMisc.dylib (423.32) <43873EFF-FB43-3301-BEE8-F2C3A046D7A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

0x9b67e000 - 0x9b69bff4 libsystem_kernel.dylib (2422.1.72) <C5641F6C-E271-380A-A656-AE4C04345602> /usr/lib/system/libsystem_kernel.dylib

0x9b6bf000 - 0x9b6c0fff libremovefile.dylib (33) <ED35EA79-EB06-3B84-A6D4-B1A9D6B8648D> /usr/lib/system/libremovefile.dylib

0x9b6ff000 - 0x9b758ffa libTIFF.dylib (1038) <691DAAFD-D72B-3BE9-AE5C-84AF86BE66CD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x9b759000 - 0x9b789ff7 com.apple.CoreServicesInternal (184.8 - 184.8) <88528205-9452-3EEC-BB27-DAAA7EC81E04> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal

0x9b793000 - 0x9b795ffb libRadiance.dylib (1038) <F0D3F13B-5628-3DF9-8B86-A4D914567B25> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib

0x9b7ae000 - 0x9b7b5ffb libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib

0x9b819000 - 0x9b827fff libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib

0x9b82c000 - 0x9b839fff com.apple.Librarian (1.2 - 1) <F85681E3-3398-327B-829B-1D8078C38C22> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian

0x9b851000 - 0x9b87cff5 com.apple.ChunkingLibrary (2.0 - 155.1) <50BBBBF8-F30B-39EA-A512-11A47F429F2C> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

0x9b87d000 - 0x9b8bffff libGLU.dylib (9.0.83) <0D9BFE5A-435E-3C66-AF96-D3567B8FC87B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x9b8c0000 - 0x9b8c4ffe libCoreVMClient.dylib (58.1) <0EB8FFD7-AFED-3A63-810E-29629831D43D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

0x9c1ec000 - 0x9c34eff3 com.apple.CFNetwork (673.0.3 - 673.0.3) <5E0E9AE8-073B-3F2B-B0C7-A0129DE787F6> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x9c34f000 - 0x9c355ffb libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib

0x9c356000 - 0x9c362ffe libkxld.dylib (2422.1.72) <F9B35FA5-C936-3286-A055-2B0780A674AC> /usr/lib/system/libkxld.dylib

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 3

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 720

thread_create: 1

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=134.1M resident=71.0M(53%) swapped_out_or_unallocated=63.1M(47%)

Writable regions: Total=51.1M written=1636K(3%) resident=1828K(3%) swapped_out=0K(0%) unallocated=49.3M(97%)

REGION TYPE VIRTUAL

=========== =======

CG shared images 140K

Kernel Alloc Once 4K

MALLOC 40.7M

MALLOC (admin) 48K

Stack 66.1M

VM_ALLOCATE 384K

__DATA 13.7M

__IMAGE 528K

__LINKEDIT 44.4M

__OBJC 1776K

__PAGEZERO 4K

__TEXT 89.7M

__UNICODE 544K

mapped file 140.4M

shared memory 4K

=========== =======

TOTAL 398.3M

Thank you for posting the crash log. It looks like Rapport - security software? - is causing the crash. Is it possible to delete or update this? Are you also crashing in other apps?

I hadn't noticed other crashes but I've just moved over from one old iMac to this new one with Mavericks so it's all new at the same time. I had a small problem with mail yesterday but I think that was a coincidence. Rapport was something my internet banking site added in. I can't find it in my apps list to delete or update. I'll have a look

lynmaca wrote:

I've found that Office 2008 programs in Mavericks crash when you try to open the print dialog box (by selecting File > Print...)

When you use the Print icon on the Standard Toolbar it successfully sends to the printer with opening print dialog box first.

I've just tested this on my own system by:

- opening a Word file in Word 2008 and printing it: no problems

- opening the same file in Word 2011 and printing it: again no problems

Ok, I tried updating Rapport and still no good. Now I've uninstalled Rapport and it's still crashing. It makes no difference if I use cmd P, file-print or even selecting print to PDF.

My husband is also on mac and upgraged to Mavericks and he says he hasn't had a problem. :-(

Does it still crash with the same crash?

Does it still crash if you boot in safe mode?

http://support.apple.com/kb/HT1564

HI there

Yes, it was still crashing but I've just had an app update for my printer and it seems to have fixed the problem! Thanks so much for your help.

Can you please tell me how you ended up getting it to work. I am not having any luck. I have done all the updates. Thanks