hwu248

Q: Microsoft Office programs crash when I try to printing in Mavericks

I'm having a printing issue since installing mavericks. Everytime I try to print from a Microsoft Office program (Excel, Word, Powerpoint), the program crashes. I was previously using Office 2008, so I thought that might be the issue, but I installed Office 2011 and updated it so it is all good according to Microsoft AutoUpdate. I can open the print dialogue, but when I click "Print" I get the spinning rainbow of death and the program quits.

 

Anyone have any ideas on how to fix this?

MacBook Pro (13-inch Mid 2010), OS X Mavericks (10.9)

Posted on Nov 18, 2013 9:34 PM

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Q: Microsoft Office programs crash when I try to printing in Mavericks

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  • by wendiana,

    wendiana wendiana Jan 7, 2014 12:44 PM in response to LisaInRe
    Level 1 (0 points)
    Jan 7, 2014 12:44 PM in response to LisaInRe

    Can you please tell me how you ended up getting it to work.  I am not having any luck.  I have done all the updates.  Thanks

  • by LisaInRe,

    LisaInRe LisaInRe Jan 7, 2014 1:32 PM in response to wendiana
    Level 1 (0 points)
    Jan 7, 2014 1:32 PM in response to wendiana

    Really, I just turned on my iMac this evening and the update was there in the app store. It said something about an update for HP (i'm typing this on another computer and can't quite remember) and once that was done, I restarted just in case and then the printing was fine. I'm really relieved. Good luck but I have to say that this thread was really helpful in helping me feel not alone.

  • by msweber88,

    msweber88 msweber88 Jan 10, 2014 10:30 AM in response to hwu248
    Level 1 (0 points)
    Jan 10, 2014 10:30 AM in response to hwu248

    I'm having similar issues, I've tried resetting the printer system, added the printers back-was able to print one document and then crashed the next document I attempted to print.  I have turned off the Microsoft reporting information since that was mentioned in another post.  I'm using Microsoft 2008.  I haven't seen any updates for either my printers or from Microsoft.  I use a networked Ricoh copy machine and an HP Laserjet.

     

    I have the crash report if it will help anyone help me figure this out.

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Jan 10, 2014 10:51 AM in response to msweber88
    Level 5 (5,243 points)
    Jan 10, 2014 10:51 AM in response to msweber88

    Yes, post the crash report. And which printer are you using when it crashes?

  • by msweber88,

    msweber88 msweber88 Jan 10, 2014 10:54 AM in response to hwu248
    Level 1 (0 points)
    Jan 10, 2014 10:54 AM in response to hwu248

    Its both the Ricoh Aficio MP C4502  & the HP LaserJet 2430.

     

     

     

    Process:         Microsoft Word [25521]

    Path:            /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word

    Identifier:      com.microsoft.Word

    Version:         12.3.6 (12.3.6)

    Build Info:      Unknown-130206~0

    Code Type:       X86 (Native)

    Parent Process:  launchd [210]

    Responsible:     Microsoft Word [25521]

    User ID:         501

     

    Date/Time:       2014-01-10 13:15:28.038 -0500

    OS Version:      Mac OS X 10.9 (13A603)

    Report Version:  11

    Anonymous UUID:  C93E3C54-B86C-CC32-2FD9-4692E73287D1

     

    Sleep/Wake UUID: A15691EB-89B1-458C-B588-576D8592E1C2

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000013a58b7c

     

    VM Regions Near 0x13a58b7c:

       __LINKEDIT             00000000139dd000-00000000139ec000 [   60K] r--/rwx SM=COW  /Library/Printers/hp/Frameworks/HPSmartPrint.framework/Versions/A/HPSmartPrint

    -->

       __TEXT                 0000000013a80000-0000000013ac3000 [  268K] r-x/rwx SM=COW  /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Plugins/ PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs

     

    Application Specific Information:

    Performing @selector(selectPrinter:) from sender NSMenuItem 0x1383b500

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   com.apple.CoreFoundation                0x97abf08d CFRelease + 29

    1   com.apple.CoreFoundation                0x97ad4277 -[__NSArrayM dealloc] + 135

    2   libobjc.A.dylib                         0x913765ef -[NSObject release] + 47

    3   com.hp.print.HPSmartPrint               0x139ba7cc SPSettingSetValue + 10854

    4   com.hp.print.HPSmartPrint               0x139be168 SPSetSettingDidNotChangeCallBack + 5970

    5   libobjc.A.dylib                         0x913765ef -[NSObject release] + 47

    6   com.hp.print.psdriver.hpPostScriptPDE          0x1392ac39 0x13927000 + 15417

    7   libobjc.A.dylib                         0x913765ef -[NSObject release] + 47

    8   com.hp.print.psdriver.hpPostScriptPDE          0x13929b3f 0x13927000 + 11071

    9   libobjc.A.dylib                         0x913765ef -[NSObject release] + 47

    10  com.apple.print.framework.Print.Private          0x135aa1ac 0x135a8000 + 8620

    11  libobjc.A.dylib                         0x913765ef -[NSObject release] + 47

    12  com.apple.CoreFoundation                0x97abf224 CFRelease + 436

    13  com.apple.CoreFoundation                0x97b1ab8b -[__NSArrayM removeObjectAtIndex:] + 251

    14  com.apple.CoreFoundation                0x97b2f456 -[NSMutableArray removeAllObjects] + 86

    15  com.apple.print.framework.Print.Private          0x135aea0a 0x135a8000 + 27146

    16  com.apple.print.framework.Print.Private          0x135b18a0 0x135a8000 + 39072

    17  com.apple.print.framework.Print.Private          0x135c9679 0x135a8000 + 136825

    18  com.apple.print.framework.Print.Private          0x135bfa7a 0x135a8000 + 96890

    19  com.apple.print.framework.Print.Private          0x135bf99c 0x135a8000 + 96668

    20  libobjc.A.dylib                         0x913762af -[NSObject performSelector:withObject:] + 70

    21  com.apple.AppKit                        0x9a6dec35 -[NSApplication sendAction:to:from:] + 438

    22  com.apple.AppKit                        0x9a6fafe5 -[NSMenuItem _corePerformAction] + 486

    23  com.apple.AppKit                        0x9a6facea -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 163

    24  com.apple.AppKit                        0x9a6fa3a1 -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79

    25  com.apple.AppKit                        0x9a74da14 -[NSMenu performActionForItemAtIndex:] + 65

    26  com.apple.AppKit                        0x9a74d9c9 -[NSMenu _internalPerformActionForItemAtIndex:] + 45

    27  com.apple.AppKit                        0x9a74d994 -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106

    28  com.apple.AppKit                        0x9a74d7e4 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 120

    29  com.apple.AppKit                        0x9a6f0136 NSSLMMenuEventHandler + 816

    30  com.apple.HIToolbox                     0x94e9deb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

    31  com.apple.HIToolbox                     0x94cf164f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452

    32  com.apple.HIToolbox                     0x94cf0968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386

    33  com.apple.HIToolbox                     0x94d03af1 SendEventToEventTarget + 88

    34  com.apple.HIToolbox                     0x94e9dd5e SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 478

    35  com.apple.HIToolbox                     0x94d67097 SendMenuCommandWithContextAndModifiers + 70

    36  com.apple.HIToolbox                     0x94d67044 SendMenuItemSelectedEvent + 199

    37  com.apple.HIToolbox                     0x94d66f11 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 134

    38  com.apple.HIToolbox                     0x94ef2ed5 PopUpMenuSelectCore(MenuData*, Point, double, Point, unsigned short, unsigned int, Rect const*, unsigned short, unsigned long, Rect const*, Rect const*, __CFString const*, OpaqueMenuRef**, unsigned short*) + 1953

    39  com.apple.HIToolbox                     0x94d481e2 _HandlePopUpMenuSelection7 + 662

    40  com.apple.AppKit                        0x9a74c482 _NSSLMPopUpCarbonMenu3 + 4702

    41  com.apple.AppKit                        0x9a74b217 _NSPopUpCarbonMenu3 + 107

    42  com.apple.AppKit                        0x9a74aeb1 -[NSCarbonMenuImpl popUpMenu:atLocation:width:forView:withSelectedItem:withFont:withFlags:withOpti ons:] + 405

    43  com.apple.AppKit                        0x9a749780 -[NSPopUpButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 623

    44  com.apple.AppKit                        0x9a747b45 -[NSControl mouseDown:] + 690

    45  com.apple.AppKit                        0x9a6c3e4d -[NSWindow sendEvent:] + 11953

    46  com.apple.AppKit                        0x9ad15116 carbonAppWindowMouseHandler + 266

    47  com.apple.AppKit                        0x9ad13f70 carbonAppWindowHandler + 426

    48  com.apple.HIToolbox                     0x94e9deb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

    49  com.apple.HIToolbox                     0x94cf164f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452

    50  com.apple.HIToolbox                     0x94cf0968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386

    51  com.apple.HIToolbox                     0x94d03af1 SendEventToEventTarget + 88

    52  com.microsoft.mcp                       0x0168fc30 McpCopyDateStringForUTCDateTime + 692

    53  com.apple.HIToolbox                     0x94e9deb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

    54  com.apple.HIToolbox                     0x94cf164f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452

    55  com.apple.HIToolbox                     0x94cf0968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386

    56  com.apple.HIToolbox                     0x94d03af1 SendEventToEventTarget + 88

    57  com.apple.HIToolbox                     0x94e9d5a3 ToolboxEventDispatcher + 82

    58  com.apple.HIToolbox                     0x94e9d4e0 HLTBEventDispatcher + 17

    59  com.apple.HIToolbox                     0x94e9e5eb _RunAppModalLoop + 183

    60  com.apple.HIToolbox                     0x94e9e528 RunAppModalLoopForWindow + 188

    61  com.apple.AppKit                        0x9a82fd88 -[NSApplication _realDoModalLoop:peek:] + 536

    62  com.apple.AppKit                        0x9a82fb5d -[NSApplication _doModalLoop:peek:] + 209

    63  com.apple.AppKit                        0x9a82e536 -[NSApplication runModalForWindow:] + 235

    64  com.apple.print.framework.Print.Private          0x135ce54f 0x135a8000 + 157007

    65  com.apple.print.framework.Print.Private          0x135bbbd6 PMPrivatePrintDialogMain + 348

    66  com.apple.print.framework.Print          0x943788b4 PMSessionPrintDialogMain + 142

    67  com.microsoft.office_library            0x020aef1d MsoAfxPMSessionPrintDialogMain + 57

    68  com.microsoft.Word                      0x0066523f wdCommandDispatch + 3413979

    69  com.microsoft.Word                      0x0089639f wdGetApplicationObject + 1410901

    70  com.microsoft.Word                      0x0089ff8b wdGetApplicationObject + 1450817

    71  com.microsoft.Word                      0x0039370a wdCommandDispatch + 457894

    72  com.microsoft.Word                      0x0081c91b wdGetApplicationObject + 912593

    73  com.microsoft.Word                      0x0081cdff wdGetApplicationObject + 913845

    74  com.microsoft.office_library            0x0215538a MsoFCreateToolbarSet + 4542

    75  com.microsoft.mcp                       0x01614b53 McpFCreateIMcpMRFssOffice10 + 3399

    76  com.microsoft.mcp                       0x01614c93 McpFCreateIMcpMRFssOffice10 + 3719

    77  com.microsoft.mcp                       0x016b325b McpEndCustomizeToolbar + 2227

    78  com.microsoft.mcp                       0x016b1d2a McpFGetMFODirt + 19948

    79  com.apple.HIToolbox                     0x94e9deb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

    80  com.apple.HIToolbox                     0x94cf164f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452

    81  com.apple.HIToolbox                     0x94cf0968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386

    82  com.apple.HIToolbox                     0x94d03af1 SendEventToEventTarget + 88

    83  com.apple.HIToolbox                     0x94e9dd5e SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 478

    84  com.apple.HIToolbox                     0x94d67097 SendMenuCommandWithContextAndModifiers + 70

    85  com.apple.HIToolbox                     0x94d67044 SendMenuItemSelectedEvent + 199

    86  com.apple.HIToolbox                     0x94f04d85 _HIMenuSendItemSelectedEventToTarget + 141

    87  com.apple.HIToolbox                     0x94f04ceb _HIMenuSendItemSelectedEvent + 63

    88  com.apple.HIToolbox                     0x94ea142a HIMenuBar::HandleKeyboardEvent(OpaqueEventRef*) + 302

    89  com.apple.HIToolbox                     0x94ea1289 HIMenuBar::HandleEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 49

    90  com.apple.HIToolbox                     0x94cf1c51 HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 163

    91  com.apple.HIToolbox                     0x94e9deb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

    92  com.apple.HIToolbox                     0x94cf164f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452

    93  com.apple.HIToolbox                     0x94cf0968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386

    94  com.apple.HIToolbox                     0x94cf07e0 SendEventToEventTargetWithOptions + 94

    95  com.apple.HIToolbox                     0x94d244a0 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1236

    96  com.apple.HIToolbox                     0x94cf1a95 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546

    97  com.apple.HIToolbox                     0x94cf0968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386

    98  com.apple.HIToolbox                     0x94d03af1 SendEventToEventTarget + 88

    99  com.microsoft.mcp                       0x016d6279 McpFDispatchEventRef + 115

    100 com.microsoft.mcp                       0x016d6809 McpRunApplicationEventLoop + 1307

    101 com.microsoft.Word                      0x00af1917 wdGetApplicationObject + 3882189

    102 com.microsoft.Word                      0x00afa9cb wdGetApplicationObject + 3919233

    103 com.microsoft.office_library            0x022cbe0c _WlmMain + 71

    104 com.microsoft.Word                      0x00adfd18 wdGetApplicationObject + 3809486

    105 com.microsoft.Word                      0x0000214a 0x1000 + 4426

    106 com.microsoft.Word                      0x00002071 0x1000 + 4209

     

    Thread 1:

    0   libsystem_kernel.dylib                  0x96ae3046 __workq_kernreturn + 10

    1   libsystem_pthread.dylib                 0x9155ddcf _pthread_wqthread + 372

    2   libsystem_pthread.dylib                 0x91561cce start_wqthread + 30

     

    Thread 2:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib                  0x96ae3992 kevent64 + 10

    1   libdispatch.dylib                       0x90e408bd _dispatch_mgr_invoke + 238

    2   libdispatch.dylib                       0x90e40556 _dispatch_mgr_thread + 52

     

    Thread 3:

    0   libsystem_kernel.dylib                  0x96ae3046 __workq_kernreturn + 10

    1   libsystem_pthread.dylib                 0x9155ddcf _pthread_wqthread + 372

    2   libsystem_pthread.dylib                 0x91561cce start_wqthread + 30

     

    Thread 4:

    0   libsystem_kernel.dylib                  0x96addf7a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x96add16c mach_msg + 68

    2   com.microsoft.merp                      0x01b24f0e MerpCreateSession + 3224

    3   libsystem_pthread.dylib                 0x9155c5fb _pthread_body + 144

    4   libsystem_pthread.dylib                 0x9155c485 _pthread_start + 130

    5   libsystem_pthread.dylib                 0x91561cf2 thread_start + 34

     

    Thread 5:

    0   libsystem_kernel.dylib                  0x96ae3046 __workq_kernreturn + 10

    1   libsystem_pthread.dylib                 0x9155ddcf _pthread_wqthread + 372

    2   libsystem_pthread.dylib                 0x91561cce start_wqthread + 30

     

    Thread 6:

    0   libsystem_kernel.dylib                  0x96ae1d4a __accept_nocancel + 10

    1   libsystem_kernel.dylib                  0x96adf46c accept + 32

    2   com.microsoft.mcp                       0x0175c5d6 FWaitForConnection + 42

    3   com.microsoft.mcp                       0x0166946c McpFInitNetworkPIDChecking + 4380

    4   com.apple.CoreServices.CarbonCore          0x9a1ae56e PrivateMPEntryPoint + 68

    5   libsystem_pthread.dylib                 0x9155c5fb _pthread_body + 144

    6   libsystem_pthread.dylib                 0x9155c485 _pthread_start + 130

    7   libsystem_pthread.dylib                 0x91561cf2 thread_start + 34

     

    Thread 7:

    0   libsystem_kernel.dylib                  0x96addfce semaphore_timedwait_trap + 10

    1   com.apple.CoreServices.CarbonCore          0x9a1ae311 MPWaitOnSemaphore + 104

    2   com.microsoft.mcp                       0x0166982f McpFInitNetworkPIDChecking + 5343

    3   com.apple.CoreServices.CarbonCore          0x9a1ae56e PrivateMPEntryPoint + 68

    4   libsystem_pthread.dylib                 0x9155c5fb _pthread_body + 144

    5   libsystem_pthread.dylib                 0x9155c485 _pthread_start + 130

    6   libsystem_pthread.dylib                 0x91561cf2 thread_start + 34

     

    Thread 8:: com.apple.appkit-heartbeat

    0   libsystem_kernel.dylib                  0x96ae2b76 __semwait_signal + 10

    1   libsystem_c.dylib                       0x99c7a05b nanosleep$UNIX2003 + 219

    2   libsystem_c.dylib                       0x99c79f06 usleep$UNIX2003 + 60

    3   com.apple.AppKit                        0x9a726ddc -[NSUIHeartBeat _heartBeatThread:] + 2318

    4   com.apple.Foundation                    0x974faf2e -[NSThread main] + 45

    5   com.apple.Foundation                    0x974fae86 __NSThread__main__ + 1426

    6   libsystem_pthread.dylib                 0x9155c5fb _pthread_body + 144

    7   libsystem_pthread.dylib                 0x9155c485 _pthread_start + 130

    8   libsystem_pthread.dylib                 0x91561cf2 thread_start + 34

     

    Thread 0 crashed with X86 Thread State (32-bit):

    eax: 0x00000000  ebx: 0x13a58b7c  ecx: 0x97abf07e  edx: 0x1380d680

    edi: 0x1380d680  esi: 0x13a58b7c  ebp: 0xbfffb3f8  esp: 0xbfffb390

      ss: 0x00000023  efl: 0x00010202  eip: 0x97abf08d   cs: 0x0000001b

      ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

    cr2: 0x13a58b7c

     

    Logical CPU:     1

    Error Code:      0x00000004

    Trap Number:     14

     

     

    Binary Images:

       0x1000 -  0x1379027 +com.microsoft.Word (12.3.6 - 12.3.6) <B30E5D3A-A2CE-46E1-B5B7-6DE4B0C7E0E1> /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word

    0x15e9000 -  0x1811fce +com.microsoft.mcp (12.3.6 - 12.3.6) <971F3DD6-0D0F-46EE-8767-071181BF1C38> /Applications/Microsoft Office 2008/*/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin

    0x18bd000 -  0x193dfdf +com.microsoft.netlib (12.3.6 - 12.3.6) <3C8C2B1F-8294-4DD4-A320-A45E9AE31BDF> /Applications/Microsoft Office 2008/*/Netlib.framework/Versions/12/Netlib

    0x195d000 -  0x1992fe6 +com.microsoft.urlmon (12.3.6 - 12.3.6) <C12DCE7D-F57B-482A-97B9-091E6C53A0DA> /Applications/Microsoft Office 2008/*/StdUrlMoniker.framework/Versions/12/StdUrlMoniker

    0x199f000 -  0x1a3efff +com.microsoft.ole (12.3.6 - 12.3.6) <593E12C3-F968-483D-8679-70C9CF2CBCB0> /Applications/Microsoft Office 2008/*/MicrosoftOLE.framework/Versions/12/MicrosoftOLE

    0x1a59000 -  0x1ac0fda +com.microsoft.ole_automation (12.3.6 - 12.3.6) <7CCCCF63-5A0A-4EEC-9117-BF3D92BA1651> /Applications/Microsoft Office 2008/*/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation

    0x1aea000 -  0x1b1dfff +com.microsoft.msls3 (12.3.6 - 12.3.6) <3C3FDA5D-5EB9-43DF-999D-101840CC302F> /Applications/Microsoft Office 2008/*/MSLS3.framework/Versions/12/MSLS3

    0x1b22000 -  0x1b2cffa +com.microsoft.merp (2.2.0 - 2.2.0) <7949A117-5C82-43C1-97AC-F14A91F4C5EB> /Applications/Microsoft Office 2008/*/merp.framework/Versions/12/merp

    0x1b32000 -  0x1d29fd4 +com.microsoft.msxml_library (12.3.6 - 12.3.6) <B9348EB4-7750-472C-8165-DC358CEE7CDA> /Applications/Microsoft Office 2008/*/MSXML.framework/Versions/12/MSXML

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    0x977ba000 - 0x977ecffb  com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <30CF0E7B-3511-318F-AC31-06C29EDC111E> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD

    0x977ed000 - 0x9782affb  libGLImage.dylib (9.0.83) <FA15FEB5-54E4-313B-8E78-A2D2E6C88FE1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

    0x9785c000 - 0x97866fff  com.apple.ProtocolBuffer (1 - 182.1.3) <FE710AC6-806D-3379-AC1D-6A094BE9827C> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer

    0x97867000 - 0x97a13ff1  com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

    0x97a14000 - 0x97a39ff7  com.apple.quartzfilters (1.8.0 - 1.7.0) <FCF52905-85B1-375C-B0AA-B8251B614D2D> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters

    0x97a3a000 - 0x97a65ff5  com.apple.ChunkingLibrary (2.0 - 155.1) <50BBBBF8-F30B-39EA-A512-11A47F429F2C> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

    0x97a66000 - 0x97aa5ff7  com.apple.bom (12.0 - 192) <50F9D23C-9C9A-38BF-B4E2-66D93BE2A174> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

    0x97aa6000 - 0x97ca8ff7  com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

    0x97ca9000 - 0x97cfeff7  com.apple.QuickLookFramework (5.0 - 622.3) <3C6ADC02-2C67-361B-B042-47DDCC0EDA5F> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

    0x97cff000 - 0x981a6fe7  com.apple.CoreAUC (6.22.08 - 6.22.08) <3F9E2986-8FF9-3339-A0C8-DC1186C4A5EC> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

    0x981a7000 - 0x9836eff6  com.apple.GeoServices (1.0 - 702.14.9) <241F21BD-F058-3FD3-BECA-7A975F7F4C37> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices

    0x9836f000 - 0x983c0ffb  com.apple.CoreMedia (1.0 - 1273.29) <BE08E6C7-5E6F-3B54-9C17-751CFCBD823D> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

    0x983c1000 - 0x983f2ffa  libsystem_m.dylib (3047.16) <28E614E8-7802-3E84-960A-AD4721EF10F7> /usr/lib/system/libsystem_m.dylib

    0x983f3000 - 0x9848ffff  com.apple.QD (3.50 - 298) <F73FD4D4-17A4-37D6-AC06-7CA5A8BA1212> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

    0x98490000 - 0x984a3ff7  com.apple.idsfoundation (10.0 - 1000) <1C0CCF49-109E-3C34-96ED-466B7BEB8551> /System/Library/PrivateFrameworks/IDSFoundation.framework/Versions/A/IDSFoundat ion

    0x984a4000 - 0x98869ff6  libLAPACK.dylib (1094.5) <E6286E68-3501-31AC-813E-75B3B3968011> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

    0x98bef000 - 0x98bf0ffc  com.apple.TrustEvaluationAgent (2.0 - 25) <064B485D-56E0-3DD7-BBE2-E08A5BFFF8B3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

    0x98bf1000 - 0x98bf3fff  com.apple.SecCodeWrapper (3.0 - 1) <29ECC157-F444-31FE-99CC-A9289FF3AC8D> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper

    0x98bf4000 - 0x98bf8ffe  libCoreVMClient.dylib (58.1) <0EB8FFD7-AFED-3A63-810E-29629831D43D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

    0x98bf9000 - 0x98c02fff  com.apple.AppleSRP (5.0 - 1) <6B946F4B-7DC4-3E82-BF2C-BE0930E3CF47> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP

    0x98c03000 - 0x98c05fff  libquarantine.dylib (71) <EE3B510E-1AEC-3171-8A1A-D6A5A42CF35C> /usr/lib/system/libquarantine.dylib

    0x98c06000 - 0x98c11ffb  libcommonCrypto.dylib (60049) <F8E60C43-22EE-3E0B-9546-3365056901F1> /usr/lib/system/libcommonCrypto.dylib

    0x98c12000 - 0x98c60ff9  com.apple.HIServices (1.22 - 466) <30636237-408A-3552-90C1-1279348DF7CB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

    0x98c61000 - 0x99059ff3  com.apple.CoreGraphics (1.600.0 - 599.7) <DB004990-F06F-3768-AE4C-191B3C748EFC> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

    0x9905a000 - 0x992befff  com.apple.CoreData (107 - 481) <F699EC21-57D9-3AE6-A17B-C1D1092780BD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

    0x992bf000 - 0x993d1ffc  libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib

    0x993d2000 - 0x993dcff3  com.apple.DisplayServicesFW (2.8 - 360.8.14) <B14B15EC-41BA-37F6-B696-8BBA0E325C0C> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices

    0x993dd000 - 0x99488fff  libcrypto.0.9.7.dylib (106) <DA3D5F8E-5822-3D41-BC1C-FFE1CC9BB42B> /usr/lib/libcrypto.0.9.7.dylib

    0x99489000 - 0x9956cff7  libcrypto.0.9.8.dylib (50) <B367D3A3-FC1F-326C-92EC-CAD81666524D> /usr/lib/libcrypto.0.9.8.dylib

    0x9956d000 - 0x995beff1  libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib

    0x995bf000 - 0x996a5ff7  com.apple.coreui (2.1 - 231) <1C1AE894-C5C2-3F1C-BF29-B152ECD9BD88> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

    0x996a6000 - 0x996a7fff  liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib

    0x996a8000 - 0x9971dffb  com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

    0x9971e000 - 0x99720ffb  libRadiance.dylib (1038) <F0D3F13B-5628-3DF9-8B86-A4D914567B25> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib

    0x9982a000 - 0x99883ffa  libTIFF.dylib (1038) <691DAAFD-D72B-3BE9-AE5C-84AF86BE66CD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

    0x99884000 - 0x998a0ff9  com.apple.Ubiquity (1.3 - 289) <1CEDC83D-7282-3B4D-8CF7-4FE045012391> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

    0x998a1000 - 0x99bc7ffb  com.apple.JavaScriptCore (9537 - 9537.65) <402E2B2F-AA3F-33E6-BD7D-46B1E9314311> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

    0x99bc8000 - 0x99bccffc  com.apple.IOSurface (91 - 91) <DECEEB72-3C7E-3C21-9237-E5AD293F8B09> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

    0x99bcd000 - 0x99bfdff3  libtidy.A.dylib (15.12) <3DBE95FE-8FA7-3584-9202-E37B54B3B064> /usr/lib/libtidy.A.dylib

    0x99bfe000 - 0x99c90ffe  libsystem_c.dylib (997.1.1) <D06FD754-8CE3-3EB7-BE05-2EF939BBE05F> /usr/lib/system/libsystem_c.dylib

    0x99c91000 - 0x99f0dff7  com.apple.QuickTime (7.7.3 - 2826) <D9F2857B-5668-3828-B85E-0F897462C8D8> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

    0x99f0e000 - 0x99f16fff  libcopyfile.dylib (103) <1B1484BD-08B6-3BA9-94CA-A7C24B610EB3> /usr/lib/system/libcopyfile.dylib

    0x99f17000 - 0x99f6afff  com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering

    0x99f6b000 - 0x99fd4fff  com.apple.SystemConfiguration (1.13 - 1.13) <542075CD-9085-3F30-B84B-DD0277D6A40E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

    0x99fe0000 - 0x99fe1fff  libsystem_blocks.dylib (63) <2AC67D5E-ECD4-3644-A53C-9684F9B7AA33> /usr/lib/system/libsystem_blocks.dylib

    0x99fe2000 - 0x99fe6ffc  libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib

    0x99fe7000 - 0x9a045fff  com.apple.ViewBridge (1.0 - 46) <62450F2D-C27A-3D11-BA41-AF8C6B18BEDD> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge

    0x9a046000 - 0x9a061ff5  com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

    0x9a062000 - 0x9a07dff6  libPng.dylib (1038) <F39168D4-ABEB-3C2D-A763-B9D3E1EF43BC> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

    0x9a07e000 - 0x9a107fff  com.apple.CoreSymbolication (3.0 - 141) <178DDF5C-B6DA-39BD-84F5-FD3FA7E93BF8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

    0x9a108000 - 0x9a11fff4  com.apple.CoreMediaAuthoring (2.2 - 947) <BF917B77-0935-3F56-A2B9-E62A58A713B8> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring

    0x9a120000 - 0x9a121fff  com.apple.AddressBook.ContactsData (8.0 - 1365) <3A9C53C8-07EC-310D-80AD-0B6E2492F021> /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsDat a

    0x9a122000 - 0x9a423ff7  com.apple.CoreServices.CarbonCore (1077.13 - 1077.13) <C514A490-8689-3665-AD82-863B5FF8D6AE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

    0x9a424000 - 0x9a48afff  com.apple.corelocation (1486.17 - 1486.24) <7DA4ADC6-4766-3DAC-B1AD-1ECEAD4CE477> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation

    0x9a48b000 - 0x9b0a6ff3  com.apple.AppKit (6.9 - 1265) <AE258D94-0272-394F-BBB7-9B5C165A4A78> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

    0x9b0a7000 - 0x9b0acff3  libsystem_platform.dylib (24.1.4) <875321B9-34EF-3FCC-880C-633FA05223F5> /usr/lib/system/libsystem_platform.dylib

    0x9b0ad000 - 0x9b10fff3  com.apple.imfoundation (10.0 - 1000) <20565092-0897-3E34-A35A-E1F027D53A26> /System/Library/PrivateFrameworks/IMFoundation.framework/Versions/A/IMFoundatio n

    0x9b110000 - 0x9b123fff  com.apple.ImageCapture (9.0 - 9.0) <63D5C96F-1893-3F35-ADFB-EE451AFD87E6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

    0x9b124000 - 0x9b18fff9  com.apple.Heimdal (4.0 - 2.0) <E3091095-A893-3089-8DA1-8705B3BE5BF9> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

    0x9b190000 - 0x9b197ffe  com.apple.agl (3.2.3 - AGL-3.2.3) <E26A1D2C-596E-31F0-8E70-FC381874F8DA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL

    0x9b198000 - 0x9b1f9ff7  com.apple.Symbolication (1.4 - 129) <E5948C08-6ADF-3D86-9134-6AE49CF1DA0F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

    0x9b1fa000 - 0x9b45fff7  com.apple.AddressBook.framework (8.0 - 1365) <6D80FC70-269E-3C12-A9B4-279F27C58BEF> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook

    0x9b460000 - 0x9b460ffd  libOpenScriptingUtil.dylib (157) <4D06E8ED-D312-34EA-A448-DFF45ADC3CE5> /usr/lib/libOpenScriptingUtil.dylib

    0x9b461000 - 0x9b4bfff7  com.apple.CoreUtils (1.9 - 190.4) <9E43FF7D-7FCD-3032-9EF9-BCF6D09E73C3> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils

    0x9b4c0000 - 0x9b4c4fff  com.apple.CommonPanels (1.2.6 - 96) <E7CA63C6-CEE9-3F0A-93A7-C12C653FFB80> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

    0x9b4c5000 - 0x9b4cbffb  libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib

    0x9b4cc000 - 0x9b5cafff  libJP2.dylib (1038) <EE0B9985-625D-39E6-B425-03FB75BA2594> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

    0x9b5cb000 - 0x9b5faff1  com.apple.frameworks.CoreDaemon (1.3 - 1.3) <2215559E-C517-3122-906F-156FD3CC10AD> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon

    0x9b5fb000 - 0x9b625fff  libxslt.1.dylib (13) <249D54AB-1D82-38FE-ABEC-0D575450C73B> /usr/lib/libxslt.1.dylib

    0x9b626000 - 0x9b626fff  com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <DDAC0B59-F886-3AB1-98E8-C71FFF161CD4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

    0x9b627000 - 0x9b652ff7  libpcap.A.dylib (42) <66FBEAD3-FE91-3A89-8706-FB95229068AC> /usr/lib/libpcap.A.dylib

    0x9bf7a000 - 0x9bf7bffd  libunc.dylib (28) <22A126A1-DCFB-3BE5-A66B-C973F0A5D839> /usr/lib/system/libunc.dylib

    0x9bf7c000 - 0x9bfb2fff  com.apple.IconServices (25 - 25.17) <A4B5242B-765E-3D58-B066-BBEDB5947AAD> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s

    0x9bfc7000 - 0x9bfcbffa  libcache.dylib (62) <9730D7F2-D226-3F30-8D26-BF598CB781F6> /usr/lib/system/libcache.dylib

    0x9bfcc000 - 0x9bff4ff7  libRIP.A.dylib (599.7) <461297C0-DDA9-3613-8F27-D7F1AC57208F> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib

    0x9bff5000 - 0x9c019fff  libJPEG.dylib (1038) <212B0986-9227-397C-9493-BCB190EC020E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

    0x9c01a000 - 0x9c04bffd  com.apple.GSS (4.0 - 2.0) <6BA01155-4DAD-30EE-B480-D224650EA010> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

    0x9c04c000 - 0x9c0b5fff  com.apple.datadetectorscore (5.0 - 354.0) <0C6C812D-3E7A-31A4-BFDE-CD3316AA35B6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

    0x9c247000 - 0x9c2e5ff7  com.apple.PDFKit (2.9 - 2.9) <0792168D-320D-33EF-AE24-6CDCB8C1990A> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

    0x9c2e6000 - 0x9c32cff7  libFontRegistry.dylib (127) <A0930DB2-A6C6-3C6E-B4A2-119E0D76FD7D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

    0xba300000 - 0xba301fff  libCyrillicConverter.dylib (61) <C9E7F2C5-6B9E-3313-86BC-63E550E40E8B> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib

    0xba900000 - 0xba91cffd  libJapaneseConverter.dylib (61) <3153973E-B2A9-3D17-B99B-31E53EC5B0F8> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

    0xbab00000 - 0xbab21ffc  libKoreanConverter.dylib (61) <28867732-7E92-3581-97FD-E43D80F4E0D0> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

    0xbad00000 - 0xbad01fff  libLatin2Converter.dylib (61) <0FA237A8-3790-376E-BDDD-1FDAF8019745> /System/Library/CoreServices/Encodings/libLatin2Converter.dylib

     

    External Modification Summary:

    Calls made by other processes targeting this process:

       task_for_pid: 1

       thread_create: 0

       thread_set_state: 0

    Calls made by this process:

       task_for_pid: 0

       thread_create: 0

       thread_set_state: 0

    Calls made by all processes on this machine:

       task_for_pid: 156669

       thread_create: 0

       thread_set_state: 0

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=266.7M resident=103.6M(39%) swapped_out_or_unallocated=163.1M(61%)

    Writable regions: Total=190.8M written=23.9M(13%) resident=49.1M(26%) swapped_out=28K(0%) unallocated=141.6M(74%)

     

    REGION TYPE                      VIRTUAL

    ===========                      =======

    ATS (font support)                 33.0M

    CG backing stores                  14.6M

    CG image                           68.3M

    CG raster data                      196K

    CG shared images                    212K

    CoreGraphics                          8K

    CoreImage                             4K

    Kernel Alloc Once                     4K

    MALLOC                             45.6M

    MALLOC (admin)                       48K

    Memory Tag 242                       12K

    OpenCL                                8K

    Stack                              67.6M

    VM_ALLOCATE                        16.6M

    __DATA                             25.3M

    __IMAGE                             528K

    __IMPORT                            216K

    __LINKEDIT                         48.7M

    __OBJC                             4204K

    __PAGEZERO                            4K

    __TEXT                            218.0M

    __UNICODE                           544K

    mapped file                       295.7M

    shared memory                         4K

    ===========                      =======

    TOTAL                             839.2M

     

    Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.29f1

    Graphics: ATI Radeon HD 2400 XT, ATI Radeon HD 2400, PCIe, 128 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7FBA0000000000, 0x000000000000000000000000000000000000

    Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7FBA0000000000, 0x000000000000000000000000000000000000

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)

    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: ST1000DM003-9YN162, 1 TB

    Parallel ATA Device: OPTIARC  DVD RW AD-5630A, 536.1 MB

    USB Device: Built-in iSight

    USB Device: GoFlex Desk

    USB Device: Keyboard Hub

    USB Device: Apple Optical USB Mouse

    USB Device: Apple Keyboard

    USB Device: IR Receiver

    USB Device: BRCM2046 Hub

    USB Device: Bluetooth USB Host Controller

    Thunderbolt Bus:

  • by wendiana,

    wendiana wendiana Jan 10, 2014 11:44 AM in response to msweber88
    Level 1 (0 points)
    Jan 10, 2014 11:44 AM in response to msweber88

    I actually ran this update and restarted my laptop.  It worked. 

     

    http://support.apple.com/kb/DL907

     

    I had installed it in October, but had to reinstall it. 

     

    Good Luck

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Jan 10, 2014 11:50 AM in response to msweber88
    Level 5 (5,243 points)
    Jan 10, 2014 11:50 AM in response to msweber88

    Are the crashes the same? This is the HP printer crashing.

     

    Try deleting the printers and the /Library/Printers/hp folder and reinstalling the HP software. If that gets you past this crash, install the Ricoh software. If the Ricoh crashes, post that crash log.

  • by balmorgan,

    balmorgan balmorgan Apr 14, 2014 7:41 AM in response to LisaInRe
    Level 1 (0 points)
    Apr 14, 2014 7:41 AM in response to LisaInRe

    My Microsoft Word Mac: 2011 is still crashing in Mavericks when trying to print with Canon iP4950 from the Apple menu or Cmd+P. I don't think it has anyting to do with model of printer - I've removed all printers from System Preferences just to see what happens - Word still crashes. It doesn't crash if I click the printer symbol inside Word - just says there's no printer connected. It's something rather more fundamental. I'm using a 2.4 GHz Intel Core 2 Duo with 2GB RAM.

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Apr 15, 2014 11:39 AM in response to balmorgan
    Level 5 (5,243 points)
    Apr 15, 2014 11:39 AM in response to balmorgan

    Can you post the crash log, please?

  • by balmorgan,

    balmorgan balmorgan Apr 15, 2014 12:14 PM in response to John Blanchard1
    Level 1 (0 points)
    Apr 15, 2014 12:14 PM in response to John Blanchard1

    Yes indeed, here it is:

     

    Microsoft Error Reporting log version: 2.0

     

     

    Error Signature:

    Exception: EXC_BAD_ACCESS

    Date/Time: 2014-04-15 19:12:02 +0000

    Application Name: Microsoft Word

    Application Bundle ID: com.microsoft.Word

    Application Signature: MSWD

    Application Version: 14.4.1.140326

    Crashed Module Name: CoreFoundation

    Crashed Module Version: 855.14

    Crashed Module Offset: 0x00028996

    Blame Module Name: PrintFabPDE

    Blame Module Version: 2.10

    Blame Module Offset: 0x00006ea6

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Crashed thread: 0

     

     

     

     

    Thread 0 crashed:

     

     

    #  1  0x9a73a996 in _CFNumberGetValue + 0x00000026 (CoreFoundation + 0x00028996)

    #  2  0x07be2ea6 in _MyGetTicket + 0x00000066 (PrintFabPDE + 0x00006ea6)

    #  3  0x07bdda71 in _MyInitialize + 0x00000091 (PrintFabPDE + 0x00001a71)

    #  4  0x07b60fed in _CreateDefaultFileName + 0x00004FE6 (PrintCocoaUI + 0x00018fed)

    #  5  0x07b51b96 in  (PrintCocoaUI + 0x00009b96)

    #  6  0x07b520bc in  (PrintCocoaUI + 0x0000a0bc)

    #  7  0x07b52acc in  (PrintCocoaUI + 0x0000aacc)

    #  8  0x07b4ff71 in  (PrintCocoaUI + 0x00007f71)

    #  9  0x07b4e23e in  (PrintCocoaUI + 0x0000623e)

    # 10  0x07b4c1b2 in  (PrintCocoaUI + 0x000041b2)

    # 11  0x07b65d06 in _CreateDefaultFileName + 0x00009CFF (PrintCocoaUI + 0x0001dd06)

    # 12  0x07b65844 in _CreateDefaultFileName + 0x0000983D (PrintCocoaUI + 0x0001d844)

    # 13  0x916572d8 in -[NSWindowController _windowDidLoad] + 0x00000205 (AppKit + 0x002d12d8)

    # 14  0x9163c93b in -[NSWindowController window] + 0x00000079 (AppKit + 0x002b693b)

    # 15  0x07b6e028 in CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00007A57 (PrintCocoaUI + 0x00026028)

    # 16  0x07b5ae5a in _PMPrivatePrintDialog + 0x00000145 (PrintCocoaUI + 0x00012e5a)

    # 17  0x99f1c95a in  (Print + 0x0000195a)

    # 18  0x99f1cfb2 in  (Print + 0x00001fb2)

    # 19  0x99f1cf09 in  (Print + 0x00001f09)

    # 20  0x02c9e305 in _MsoAfxPMSessionPrintDialog + 0x00000032 (MicrosoftOffice + 0x002d1305)

    # 21  0x008d5511 in _wdCommandDispatch + 0x00345851 (Microsoft Word + 0x008be511)

    # 22  0x011974d4 in _wdGetApplicationObject + 0x007FC994 (Microsoft Word + 0x011804d4)

    # 23  0x0119f5db in _wdGetApplicationObject + 0x00804A9B (Microsoft Word + 0x011885db)

    # 24  0x002abd9d in __mh_execute_header + 0x00294D9D (Microsoft Word + 0x00294d9d)

    # 25  0x00310b11 in __mh_execute_header + 0x002F9B11 (Microsoft Word + 0x002f9b11)

    # 26  0x003107ea in __mh_execute_header + 0x002F97EA (Microsoft Word + 0x002f97ea)

    # 27  0x02a37f69 in _MsoOSTypeDefaultMailClient + 0x00000088 (MicrosoftOffice + 0x0006af69)

    # 28  0x022a3f6c in _MsoFClonePxCore + 0x00000242 (MicrosoftComponentPlugin + 0x0006cf6c)

    # 29  0x022a3efb in _MsoFClonePxCore + 0x000001D1 (MicrosoftComponentPlugin + 0x0006cefb)

    # 30  0x022a3ec5 in _MsoFClonePxCore + 0x0000019B (MicrosoftComponentPlugin + 0x0006cec5)

    # 31  0x06108681 in MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 0x0000045D (MicrosoftMenuLibrary + 0x0001a681)

    # 32  0x061082af in MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 0x0000008B (MicrosoftMenuLibrary + 0x0001a2af)

    # 33  0x0610b001 in MenuLib::Terminate() + 0x00001A23 (MicrosoftMenuLibrary + 0x0001d001)

    # 34  0x060f45b1 in MenuLib::CreateAppMenu(MenuLib::MMLMenuType) + 0x00000F9B (MicrosoftMenuLibrary + 0x000065b1)

    # 35  0x9576bd89 in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x001b4d89)

    # 36  0x955bf35f in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000005AC (HIToolbox + 0x0000835f)

    # 37  0x955be678 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000182 (HIToolbox + 0x00007678)

    # 38  0x955d1821 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x0001a821)

    # 39  0x9576bc2e in SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 0x000001DE (HIToolbox + 0x001b4c2e)

    # 40  0x95634f17 in _SendMenuCommandWithContextAndModifiers + 0x00000046 (HIToolbox + 0x0007df17)

    # 41  0x95634ec4 in _SendMenuItemSelectedEvent + 0x000000C7 (HIToolbox + 0x0007dec4)

    # 42  0x95634d92 in FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 0x00000086 (HIToolbox + 0x0007dd92)

    # 43  0x957c059d in MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 0x000002D2 (HIToolbox + 0x0020959d)

    # 44  0x957c120a in _MenuSelect + 0x000000AB (HIToolbox + 0x0020a20a)

    # 45  0x0234f7f4 in _McpDispatchPendingEvents + 0x0000012E (MicrosoftComponentPlugin + 0x001187f4)

    # 46  0x9576bd89 in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x001b4d89)

    # 47  0x955bf35f in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000005AC (HIToolbox + 0x0000835f)

    # 48  0x955be678 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000182 (HIToolbox + 0x00007678)

    # 49  0x955d1821 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x0001a821)

    # 50  0x955f29c8 in ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000C2C (HIToolbox + 0x0003b9c8)

    # 51  0x955bf7a5 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000009F2 (HIToolbox + 0x000087a5)

    # 52  0x955be678 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000182 (HIToolbox + 0x00007678)

    # 53  0x955d1821 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x0001a821)

    # 54  0x0227f105 in _McpRunApplicationEventLoop + 0x00002E29 (MicrosoftComponentPlugin + 0x00048105)

    # 55  0x0227c770 in _McpRunApplicationEventLoop + 0x00000494 (MicrosoftComponentPlugin + 0x00045770)

    # 56  0x0001aaa1 in __mh_execute_header + 0x00003AA1 (Microsoft Word + 0x00003aa1)

    # 57  0x04d31c85 in __WlmMain + 0x00000061 (WLMKernel + 0x00004c85)

    # 58  0x00019e15 in __mh_execute_header + 0x00002E15 (Microsoft Word + 0x00002e15)

    # 59  0x00019dc6 in __mh_execute_header + 0x00002DC6 (Microsoft Word + 0x00002dc6)

     

     

    X86 Thread State:

    eax: 0x1d706bb1  ebx: 0x07bdd9f4  ecx: 0xbffe4fbc  edx:0x00000005

    edi: 0x9a73a981  esi: 0x00000000  ebp: 0xbffe4f98  esp:0xbffe4cd0

      ss: 0x00000023  eip: 0x9a73a996   cs: 0x0000001b   ds:0x00000023

      es: 0x00000023   fs: 0x00000000   gs: 0x0000000f  eflags:0x00010282

     

     

     

     

    Thread 1:

     

     

    #  1  0x98200992 in _kevent64 + 0x0000000A (libsystem_kernel.dylib + 0x00018992)

    #  2  0x9a07b546 in __dispatch_mgr_init + 0x00000000 (libdispatch.dylib + 0x00003546)

     

     

    X86 Thread State:

    eax: 0x00000171  ebx: 0xb00926a0  ecx: 0xb009267c  edx:0x98200992

    edi: 0xb00926a0  esi: 0x9a07b7cd  ebp: 0xb00926f8  esp:0xb009267c

      ss: 0x00000023  eip: 0x98200992   cs: 0x0000000b   ds:0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000286

     

     

     

     

    Thread 2:

     

     

    #  1  0x981ffb76 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00017b76)

    #  2  0x961b3dc2 in _sleep$UNIX2003 + 0x0000002D (libsystem_c.dylib + 0x0007bdc2)

    #  3  0x0274e992 in _MerpCreateSession + 0x00000B3F (merp + 0x00003992)

    #  4  0x0274e05e in _MerpCreateSession + 0x0000020B (merp + 0x0000305e)

    #  5  0x0274dfe9 in _MerpCreateSession + 0x00000196 (merp + 0x00002fe9)

    #  6  0x0274f586 in _MerpCreateSession + 0x00001733 (merp + 0x00004586)

    #  7  0x9be835fb in __pthread_body + 0x00000090 (libsystem_pthread.dylib + 0x000015fb)

    #  8  0x9be83485 in __pthread_struct_init + 0x00000000 (libsystem_pthread.dylib + 0x00001485)

    #  9  0x9be88cf2 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00006cf2)

     

     

    X86 Thread State:

    eax: 0x0000014e  ebx: 0xb0218ad8  ecx: 0xb0218a6c  edx:0x981ffb76

    edi: 0x961b3eea  esi: 0xb0218ad0  ebp: 0xb0218ab8  esp:0xb0218a6c

      ss: 0x00000023  eip: 0x981ffb76   cs: 0x0000000b   ds:0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246

     

     

     

     

    Thread 3:

     

     

    #  1  0x981ff7ca in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x000177ca)

    #  2  0x9be87bd9 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x00005bd9)

    #  3  0x92123682 in _TSWaitOnCondition + 0x00000080 (CarbonCore + 0x000bf682)

    #  4  0x921238a6 in _TSWaitOnConditionTimedRelative + 0x000000BA (CarbonCore + 0x000bf8a6)

    #  5  0x920ef2eb in _MPWaitForEvent + 0x000000D8 (CarbonCore + 0x0008b2eb)

    #  6  0x02190549 in MBUEvent::WaitOnEvent(unsigned long) + 0x00000033 (mbukernel + 0x00005549)

    #  7  0x04d37eb2 in _SetUsePBHOpenDenySync + 0x0000007B (WLMKernel + 0x0000aeb2)

    #  8  0x04d357db in _WaitForSingleObject + 0x000006C5 (WLMKernel + 0x000087db)

    #  9  0x04d3548a in _WaitForSingleObject + 0x00000374 (WLMKernel + 0x0000848a)

    # 10  0x04d35294 in _WaitForSingleObject + 0x0000017E (WLMKernel + 0x00008294)

    # 11  0x04d366b8 in _WaitForMultipleObjects + 0x00000036 (WLMKernel + 0x000096b8)

    # 12  0x060cadc0 in CIOPort::HrInit(CThreadManager*, unsigned long, CFreeResList*) + 0x000007F8 (ThreadPool + 0x00003dc0)

    # 13  0x04d37142 in _CreateThread + 0x000004F7 (WLMKernel + 0x0000a142)

    # 14  0x021904e2 in MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 0x000001FE (mbukernel + 0x000054e2)

    # 15  0x920f02ce in _PrivateMPEntryPoint + 0x00000044 (CarbonCore + 0x0008c2ce)

    # 16  0x9be835fb in __pthread_body + 0x00000090 (libsystem_pthread.dylib + 0x000015fb)

    # 17  0x9be83485 in __pthread_struct_init + 0x00000000 (libsystem_pthread.dylib + 0x00001485)

    # 18  0x9be88cf2 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00006cf2)

     

     

    X86 Thread State:

    eax: 0x00000131  ebx: 0x00000860  ecx: 0xb019693c  edx:0x981ff7ca

    edi: 0x00000100  esi: 0x00000001  ebp: 0xb01969c8  esp:0xb019693c

      ss: 0x00000023  eip: 0x981ff7ca   cs: 0x0000000b   ds:0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246

     

     

     

     

    Thread 4:

     

     

    #  1  0x981ff7ca in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x000177ca)

    #  2  0x9be87bd9 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x00005bd9)

    #  3  0x92123682 in _TSWaitOnCondition + 0x00000080 (CarbonCore + 0x000bf682)

    #  4  0x921238a6 in _TSWaitOnConditionTimedRelative + 0x000000BA (CarbonCore + 0x000bf8a6)

    #  5  0x920ef2eb in _MPWaitForEvent + 0x000000D8 (CarbonCore + 0x0008b2eb)

    #  6  0x02190549 in MBUEvent::WaitOnEvent(unsigned long) + 0x00000033 (mbukernel + 0x00005549)

    #  7  0x04d37eb2 in _SetUsePBHOpenDenySync + 0x0000007B (WLMKernel + 0x0000aeb2)

    #  8  0x04d357db in _WaitForSingleObject + 0x000006C5 (WLMKernel + 0x000087db)

    #  9  0x04d3548a in _WaitForSingleObject + 0x00000374 (WLMKernel + 0x0000848a)

    # 10  0x04d35294 in _WaitForSingleObject + 0x0000017E (WLMKernel + 0x00008294)

    # 11  0x04d35154 in _WaitForSingleObject + 0x0000003E (WLMKernel + 0x00008154)

    # 12  0x060cd48b in CIOPort::ProcessItems(CThreadState*) + 0x0000029F (ThreadPool + 0x0000648b)

    # 13  0x060cd2b2 in CIOPort::ProcessItems(CThreadState*) + 0x000000C6 (ThreadPool + 0x000062b2)

    # 14  0x060cd09e in CIOPort::ThreadProc(void*) + 0x00000090 (ThreadPool + 0x0000609e)

    # 15  0x04d37142 in _CreateThread + 0x000004F7 (WLMKernel + 0x0000a142)

    # 16  0x021904e2 in MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 0x000001FE (mbukernel + 0x000054e2)

    # 17  0x920f02ce in _PrivateMPEntryPoint + 0x00000044 (CarbonCore + 0x0008c2ce)

    # 18  0x9be835fb in __pthread_body + 0x00000090 (libsystem_pthread.dylib + 0x000015fb)

    # 19  0x9be83485 in __pthread_struct_init + 0x00000000 (libsystem_pthread.dylib + 0x00001485)

    # 20  0x9be88cf2 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00006cf2)

     

     

    X86 Thread State:

    eax: 0x00000131  ebx: 0x00000860  ecx: 0xb031ca9c  edx:0x981ff7ca

    edi: 0x00000100  esi: 0x00000001  ebp: 0xb031cb28  esp:0xb031ca9c

      ss: 0x00000023  eip: 0x981ff7ca   cs: 0x0000000b   ds:0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246

     

     

     

     

    Thread 5:

     

     

    #  1  0x981ffb76 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00017b76)

    #  2  0x195099c5 in _VBCaretProc + 0x000256F2 (Visual Basic for Applications + 0x002279c5)

    #  3  0x9be835fb in __pthread_body + 0x00000090 (libsystem_pthread.dylib + 0x000015fb)

    #  4  0x9be83485 in __pthread_struct_init + 0x00000000 (libsystem_pthread.dylib + 0x00001485)

    #  5  0x9be88cf2 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00006cf2)

     

     

    X86 Thread State:

    eax: 0x0000014e  ebx: 0xb039ef68  ecx: 0xb039eefc  edx:0x981ffb76

    edi: 0x961b3eea  esi: 0x00000000  ebp: 0xb039ef48  esp:0xb039eefc

      ss: 0x00000023  eip: 0x981ffb76   cs: 0x0000000b   ds:0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246

     

     

     

     

    Thread 6:

     

     

    #  1  0x98200046 in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00018046)

    #  2  0x9be88cce in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00006cce)

     

     

    X86 Thread State:

    eax: 0x00100170  ebx: 0x0000765f  ecx: 0xb0114f9c  edx:0x98200046

    edi: 0x9be84c69  esi: 0xb0115000  ebp: 0xb0114fc8  esp:0xb0114f9c

      ss: 0x00000023  eip: 0x98200046   cs: 0x0000000b   ds:0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282

     

     

     

     

    Thread 7:

     

     

    #  1  0x98200046 in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00018046)

    #  2  0x9be88cce in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00006cce)

     

     

    X86 Thread State:

    eax: 0x00100170  ebx: 0x00001b73  ecx: 0xb0420f9c  edx:0x98200046

    edi: 0x9be84c69  esi: 0xb0421000  ebp: 0xb0420fc8  esp:0xb0420f9c

      ss: 0x00000023  eip: 0x98200046   cs: 0x0000000b   ds:0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282

     

     

     

     

    Thread 8:

     

     

    #  1  0x98200046 in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00018046)

    #  2  0x9be88cce in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00006cce)

     

     

    X86 Thread State:

    eax: 0x00100170  ebx: 0x00009eab  ecx: 0xb0080f9c  edx:0x98200046

    edi: 0x9be84c69  esi: 0xb0081000  ebp: 0xb0080fc8  esp:0xb0080f9c

      ss: 0x00000023  eip: 0x98200046   cs: 0x0000000b   ds:0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282

     

     

     

     

    Loaded modules:

     

     

    0: Microsoft Word (14.4.1.140326 Reg=en Loc=0x0409: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word

    1: mbukernel (14.4.1.140326 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbukernel.framework/Versions/14/mbukernel

    2: MicrosoftSetupUI (14.4.1.140326 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI

    3: MicrosoftComponentPlugin (14.4.1.140326 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPl ugin

    4: Netlib (14.4.1.140326 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Netlib.framework/Versions/14/Netlib

    5: MicrosoftOLE (14.4.1.140326 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLE.framework/Versions/14/MicrosoftOLE

    6: MicrosoftOLEAutomation (14.4.1.140326 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation

    7: merp (2.2.4.140326 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/merp.framework/Versions/14/merp

    8: MSXML (14.4.1.140326 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MSXML.framework/Versions/14/MSXML

    9: MicrosoftOffice (14.4.1.140326 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/MicrosoftOffice

    10: OfficeArt (14.4.1.140326 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/OfficeArt

    11: MicrosoftOleo (14.4.1.140326 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOleo.framework/Versions/14/MicrosoftOleo

    12: MicrosoftMathFont (14.4.1.140326 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont

    13: MicrosoftChartPlugin (14.4.1.140326 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin

    14: MicrosoftPTLS (14.4.1.140326 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS

    15: MsgrLibClient (8.0.0.140326 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MsgrLibClient.framework/Versions/14/MsgrLibClient

    16: MBURibbon (14.4.1.140326 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MBURibbon.framework/Versions/14/MBURibbon

    17: MViewLib (14.4.1.140326 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MViewLib.framework/Versions/14/MViewLib

    18: WLMUser (14.4.1.140326 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMUser.framework/Versions/14/WLMUser

    19: WLMGraphicsDevice (14.4.1.140326 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice

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    209: libOpenScriptingUtil.dylib: /usr/lib/libOpenScriptingUtil.dylib

    210: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

    211: libFontParser.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

    212: libFontRegistry.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

    213: ApplicationServices (48 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

    214: libsqlite3.dylib: /usr/lib/libsqlite3.dylib

    215: libheimdal-asn1.dylib: /usr/lib/libheimdal-asn1.dylib

    216: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib

    217: IMCore (1000 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/IMCore.framework/Versions/A/IMCore

    218: libsystem_m.dylib: /usr/lib/system/libsystem_m.dylib

    219: Apple80211 (931.58 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

    220: DebugSymbols (106 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

    221: ContactsData (1369 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsDat a

    222: libRIP.A.dylib: /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib

    223: libdyld.dylib: /usr/lib/system/libdyld.dylib

    224: libcurl.4.dylib: /usr/lib/libcurl.4.dylib

    225: CoreMediaAuthoring (947 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring

    226: libBLAS.dylib (vecLib 3.9 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

    227: libcldcpuengine.dylib: /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib

    228: CoreMedia (1273.49 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

    229: AppleFSCompression (1.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

    230: OpenDirectory (173.90.1 Reg=English Loc=0x0000: /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

    231: libc++abi.dylib: /usr/lib/libc++abi.dylib

    232: CoreAVCHD (5700.4.3 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD

    233: libCGXCoreImage.A.dylib: /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCo reImage.A.dylib

    234: libCoreStorage.dylib: /usr/lib/libCoreStorage.dylib

    235: CoreSymbolication (141 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

    236: AOSNotification (760.3 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication

    237: SpeechSynthesis (4.7.1 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

    238: libsystem_kernel.dylib: /usr/lib/system/libsystem_kernel.dylib

    239: Bom (193.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

    240: XPCService (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService

    241: LDAP (194.5 Reg=English Loc=0x0000: /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

    242: Security (55471.14 Reg=English Loc=0x0000: /System/Library/Frameworks/Security.framework/Versions/A/Security

    243: VideoToolbox (1273.49 Reg=English Loc=0x0000: /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox

    244: ImageIO (1042 Reg=English Loc=0x0000: /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

    245: libTIFF.dylib: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

    246: QuartzFilters (1.7.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters

    247: libz.1.dylib: /usr/lib/libz.1.dylib

    248: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib

    249: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib

    250: QuartzComposer (319 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer

    251: OSServices (600.4 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

    252: IDSFoundation (1000 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/IDSFoundation.framework/Versions/A/IDSFoundat ion

    253: libCRFSuite.dylib: /usr/lib/libCRFSuite.dylib

    254: DirectoryService (173.90.1 Reg=English Loc=0x0000: /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce

    255: libbsm.0.dylib: /usr/lib/libbsm.0.dylib

    256: libcopyfile.dylib: /usr/lib/system/libcopyfile.dylib

    257: libsystem_sandbox.dylib: /usr/lib/system/libsystem_sandbox.dylib

    258: libsystem_configuration.dylib: /usr/lib/system/libsystem_configuration.dylib

    259: libodfde.dylib: /usr/lib/libodfde.dylib

    260: libCVMSPluginSupport.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

    261: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

    262: MediaToolbox (1273.49 Reg=English Loc=0x0000: /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox

    263: Print (260 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

    264: libpcap.A.dylib: /usr/lib/libpcap.A.dylib

    265: GSS (2.0 Reg=English Loc=0x0000: /System/Library/Frameworks/GSS.framework/Versions/A/GSS

    266: libcsfde.dylib: /usr/lib/libcsfde.dylib

    267: libxml2.2.dylib: /usr/lib/libxml2.2.dylib

    268: libdispatch.dylib: /usr/lib/system/libdispatch.dylib

    269: OpenCL (2.3.59 Reg=English Loc=0x0000: /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

    270: ContactsFoundation (1369 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation

    271: libcache.dylib: /usr/lib/system/libcache.dylib

    272: DisplayServices (360.8.14 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices

    273: IconServices (25.17 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s

    274: PreferencePanes (16.0 Reg=English Loc=0x0000: /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes

    275: MultitouchSupport (245.13 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

    276: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

    277: DesktopServicesPriv (1.8.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

    278: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

    279: ISSupport (57 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport

    280: libauto.dylib: /usr/lib/libauto.dylib

    281: libDiagnosticMessagesClient.dylib: /usr/lib/libDiagnosticMessagesClient.dylib

    282: CorePDF (4 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF

    283: OpenGL (9.6.0 Reg=English Loc=0x0000: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

    284: CoreFoundation (855.14 Reg=en_US Loc=0x0000: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

    285: SecurityFoundation (55122.1 Reg=English Loc=0x0000: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

    286: libvMisc.dylib (vecLib 3.9 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

    287: libCoreVMClient.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

    288: CoreServicesInternal (184.9 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal

    289: libutil.dylib: /usr/lib/libutil.dylib

    290: CFNetwork (673.2.1 Reg=English Loc=0x0000: /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

    291: AGL (AGL-3.2.3 Reg=English Loc=0x0000: /System/Library/Frameworks/AGL.framework/Versions/A/AGL

    292: PDFKit (2.9.1 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

    293: libsystem_malloc.dylib: /usr/lib/system/libsystem_malloc.dylib

    294: MediaKit (709 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit

    295: libJPEG.dylib: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

    296: ScalableUserInterface (1 Reg=English Loc=0x0000: /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface

    297: CoreDaemon (1.3 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon

    298: DataDetectorsCore (354.3 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

    299: AE (665.5 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

    300: IDS (1000 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/IDS.framework/Versions/A/IDS

    301: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

    302: Foundation (1056.13 Reg=en_US Loc=0x0000: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

    303: libType1Scaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib

    304: LoginUICore (3.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore

    305: AppleVA (5.0.27 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA

    306: MediaControlSender (200.34.4 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender

    307: EFILogin (2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin

    308: libTrueTypeScaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib

    309: Ink (207 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink

    310: Librarian (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian

    311: libCGCMS.A.dylib: /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib

    312: libicucore.A.dylib: /usr/lib/libicucore.A.dylib

    313: libunwind.dylib: /usr/lib/system/libunwind.dylib

    314: libcommonCrypto.dylib: /usr/lib/system/libcommonCrypto.dylib

    315: ChunkingLibrary (155.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

    316: libtidy.A.dylib: /usr/lib/libtidy.A.dylib

    317: libsystem_pthread.dylib: /usr/lib/system/libsystem_pthread.dylib

    318: QuickTime (2826.17 Reg=English Loc=0x0000: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

    319: DictionaryServices (208 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

    320: CoreWiFi (200.21.1 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi

    321: libresolv.9.dylib: /usr/lib/libresolv.9.dylib

    322: libkeymgr.dylib: /usr/lib/system/libkeymgr.dylib

    323: Marco (1000 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Marco.framework/Versions/A/Marco

    324: liblangid.dylib: /usr/lib/liblangid.dylib

    325: Shortcut (2.6 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut

    326: CoreVideo (117.2 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

    327: ServiceManagement (2.0 Reg=English Loc=0x0000: /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment

    328: CarbonSound (4.1 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound

    329: libbz2.1.0.dylib: /usr/lib/libbz2.1.0.dylib

    330: QuickLook (622.7 Reg=English Loc=0x0000: /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

    331: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib

    332: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

    333: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

    334: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib

     

     

    Operating System Information

    Operating System: Mac OS X 10.9.2 (Build 13C64)

    CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz

    gestaltPhysicalRAMSizeInMegabytes err = 0, result = 2048 MB

    gestaltSystemVersion err = 0, result = 0x1092

    Screen: 1680 x 1050, depth = 32, ltbr = 0, 0, 1050, 1680

     

     

    Microsoft Application Information:

    Error Reporting UUID: 6D4B75A2-B172-4ABF-8AE4-6A9434171FF2

    Time from launch: 7 hours, 57 minutes, 42 seconds

     

     

    I hope this helps.

     

    Brian

     

     

    Total errors on this client: 26

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Apr 15, 2014 12:36 PM in response to balmorgan
    Level 5 (5,243 points)
    Apr 15, 2014 12:36 PM in response to balmorgan

    Thank you. It's crashing in the PrintFab PDE. Is that something you can remove?

  • by balmorgan,

    balmorgan balmorgan Apr 15, 2014 12:43 PM in response to John Blanchard1
    Level 1 (0 points)
    Apr 15, 2014 12:43 PM in response to John Blanchard1

    You said it's crashing in the PrintFab - I recall that's a printer driver from some time ago, not in use now, so I'll try and find and remove it and come back to you. Thanks. And that was so quick of you. Brian

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Apr 15, 2014 1:01 PM in response to balmorgan
    Level 5 (5,243 points)
    Apr 15, 2014 1:01 PM in response to balmorgan

    I hope that's the issue. Happy to help.

  • by balmorgan,

    balmorgan balmorgan Apr 15, 2014 1:05 PM in response to John Blanchard1
    Level 1 (0 points)
    Apr 15, 2014 1:05 PM in response to John Blanchard1

    I'm looking for PrintFabPDE, it's not showing in Spotlight. I've done a quick internet search and someone suggested EasyFind 4.9.2 but that'll cost me $29.99 to download. I put the PrintFab application in Trash but that made no difference so I suspect PrintFabPDE is lurking in a Microsoft Word 2011 folder somewhere but I say it's not showing up as PrintFab PDE or PrintFabPDE.  I'll carry on searching but you may have a good suggestion.

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Apr 15, 2014 1:39 PM in response to balmorgan
    Level 5 (5,243 points)
    Apr 15, 2014 1:39 PM in response to balmorgan

    Try looking in the /Libray/Printers folder - there may be something there that're related to PrintFab.

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