Update deleted all my songs and pictures?

Question

Level 1

0 points

Update deleted all my songs and pictures?

Today I decided to finally update my iPod touch after not having done so for atleast 2 years. Before I updated it I backed it up to my computer. When I completed the update, I saw all my songs, videos, and apps had been deleted. When I went to my iPod iTunes store to redownload all my purchases, it showed I had 499 purchased songs, which is correct. However, downloading it through my iPod was taking too long so I tried to download them again on my computer. When the songs had finished downloading it showed there were only 193 songs. I tried to restore my iPod to the backup, but nothing changed. Everytime I tried the iPod would just start up as if I had just updated it again. Any advice? The restore doesn't seem to be doing anything. I updated from 4.3.3 to 5.1.1

iPod touch, iOS 5.1.1

Posted on Nov 18, 2013 11:34 PM

Reply

Answer 1

Ingo2711

Level 9

70,257 points

Nov 18, 2013 11:48 PM in response to Angie99867

Music and apps are not part of the backup. Check these articles:

iOS: How to back up

what is stored in a backup

Did you follow this article to download the music bought from iTunes?

Downloading past purchases from the iTunes Store, App Store, and ...

Reply

Answer 2

Angie99867 Author

Level 1

0 points

Nov 18, 2013 11:54 PM in response to Ingo2711

I know they aren't part of the update, but somehow the update deleted all of it.

I know Apple doesn't read these forums, but I would like to just generally say that I am quite unhappy with Apple products. I have 4 iPods: 2 nanos and 2 touches. I will never be buying another Apple product, as this is not the first time that this has happened. Apple appealed to me because I liked the look of the devices and ease of use, but now that I know there is virtually nothing that can be done when something goes wrong, why bother? I will be recycling all of my Apple products instead of selling them, because I don't like the idea of selling a product that will most likely malfunction to another person.

And yes, I did follow that article.

Reply

Answer 3

Ingo2711

Level 9

70,257 points

Nov 19, 2013 12:07 AM in response to Angie99867

I can feel your frustration, but, just like any other computer, even iPods can malfunction. That's why backups are essential.

Were all songs bought with the same iTunes account?

Only syncing the music from your computer can transfer the songs. Restoring from the backup will leave you without your purchases again.

Reply