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Helpful answers
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Nov 21, 2013 10:07 AM in response to Rawinsby matt00,Hey Rawins,
Thanks for the question. The following article outlines the error message you are receiving and steps to a potential resolution:
http://support.apple.com/kb/TS3697
- This error appears: "The iPhone/iPod touch '[device name]' cannot be synced. The required file cannot be found."
[…]
If you encounter any of the above issues or another issue while syncing photos, try the following:
1. Ensure that you are syncing the device with the computer with which you normally sync photos.
2. Within iTunes, select the device, then select the Photos pane and turn off Photo syncing.
3. Sync your device.
Important: This will remove all synced photos from your device.
4. Disconnect your device and update to the latest version of iTunes.
5. Remove your iPod photo cache.
6. Connect your device to iTunes.
7. Select the device, then select the Photos pane and turn on Photo syncing.
8. Sync your device.
If you still see an alert that there is not enough space to sync your entire photo library, selectively add photo albums until the device is full.
Thanks,
Matt M.
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Mar 30, 2014 10:19 AM in response to matt00by eg2222222,Thanks Matt00, this solved one of my problems. I recently did a switch over to a new mac and have been plagued with problems. I also had to go into settings on my iphone and turn off photo sharing to get this to work.
I do wish apple would give more of an explanation in the error windows that come up.
(-50) doesn't help at all, maybe something like "There was a problem with photo sharing", something like that.
sigh, just me on my soap box.
thanks again.