2 Replies Latest reply: Nov 21, 2013 9:38 AM by Linc Davis
Petremac Level 1 Level 1

This is a recent behavior; one month ago, the password was not requested. I checked with the preferences and I found no clue to this problem.

MacBook Pro, Mac OS X (10.7.5)
  • Level 5 Level 5

    Hey Petremac,



    Thanks for the question. I understand you are experiencing issues moving items to the trash. Based on the symptoms you described, it sounds like one of the following solutions may resolve your issue:


    If you can't empty the Trash or move a file to the Trash


    For example, this message might appear when you try to empty the Trash: "The operation could not be completed because the item '(item name)' is locked."


    First, try holding the Option key as you choose Empty Trash from the Finder menu.



    Otherwise, check for these conditions:


    - Is the file locked?


    If files are locked, unlock them before deleting or delete using the tips in the "Deleting locked files" section below. Also, see this article.


    - Do you have correct permissions to modify the file?


    Every file and folder in Mac OS X has some permission settings to help define what you or other users can do with the file or folder, for example whether you may modify it or not. If see an alert box with a message that says you do not have "sufficient" privilege or permission, see the tips in the "Emptying the Trash" section of this article.


    - Does the file or volume have special characters?


    Usually, Mac OS X can delete files whose names contain special characters, but sometimes you might need to follow this advice.


    1. Note the name of the volume which the files are being deleted from. If you are not sure of the item's location, you can verify that by selecting it then choosing Show Info from the File menu. If the name of the volume contains any special ASCII characters, such as a bullet or trademark character, temporarily rename the volume so that it does not contain these characters.


    Example: If you cannot delete files from a volume named "·Dox", rename the volume to "Dox". After the Trash is empty, restore the volume's original name as desired.


    2. Examine the name of the files or folders you cannot delete. They should not contain a solidus ("slash", "/") character or any other special ASCII character such as a trademark, quotation mark, or copyright symbol. If the file does, remove the special character or slash from its name, then delete it.


    Example: If you cannot delete a file named "Things/stuff·", rename the file to just "t", then delete it.


    For additional information, see the full article:


    You can't empty the Trash or move a file to the Trash






    Matt M.

  • Linc Davis Level 10 Level 10
    Please take these steps if you're prompted for a password when moving items in your home folder to the Trash.
    1. Triple-click anywhere in the line below on this page to select it:
    2. Right-click or control-click the highlighted line and select
    Services Show Info
    from the contextual menu.* An Info dialog should open.
    3. The dialog should show "You can read and write" in the Sharing & Permissions section. If that's not what it shows, click the padlock icon in the lower right corner of the window and enter your password when prompted. Use the plus- and minus-sign buttons to give yourself Read & Write access and "everyone" No Access. Delete any other entries in the access list.
    4. In the General section, uncheck the box marked Locked if it's checked.
    5. From the action menu (gear icon) at the bottom of the dialog, select Apply to enclosed items and confirm.
    6. Close the Info window and test.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Open a TextEdit window and paste into it (command-V). Select the line you just pasted and continue as above.