1 Reply Latest reply: Nov 19, 2013 6:08 AM by stedman1
davie12 Level 1 (0 points)

good afternoon my wife's i pod will not unlock as it says that the i-cloud has not been backed up can you please sort 

this little mater out for me

                                      thank you

                                               david hargeaves

iPod classic, iOS 7
  • stedman1 Level 9 (69,794 points)

    A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 10-15 seconds, until the Apple logo reappears. When the logo appears, release both buttons.


    No content is affected by this procedure.