itunes crashes when starting diagnostics - help

Question

I have been trying to get the Remote App to work on my phone, and one suggestion was to run itunes diagnostics. I click on diagnostics, then it crashes. I have also run itunes as an administrator, same result. I am on latest version of itunes.Problem signature:  Problem Event Name:                        APPCRASH  Application Name:                            iTunes.exe  Application Version:                          11.1.3.8  Application Timestamp:                    5274a87d  Fault Module Name:                          objc.dll  Fault Module Version:                        1.435.16.14  Fault Module Timestamp:                  5057aa28  Exception Code:                                  c0000005  Exception Offset:                                000085fd  OS Version:                                          6.1.7601.2.1.0.768.3  Locale ID:                                            1033  Additional Information 1:                  7081  Additional Information 2:                  7081fa3994c485fefdd6f5e014921e83  Additional Information 3:                  7013  Additional Information 4:                  7013eedf16dd5a21cd86e9955445da18

norm123 · Answer

Hello mikedeanellisThe article below will assist with troubleshooting iTunes crashing on you. Try the same thing in a test user or you may need to completely remove iTunes and its associated applications and the reinstall it.iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issueshttp://support.apple.com/kb/ts1717Regards,-Norm G.