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I want to buy the Craigslist pro app and when I sign into iTItem as described and fast shipping! Aunes with my Apple ID and password ( both of which I know) it then asks security questions that I never chose ( or are even options to chose) in my profile.

I want to buy the Craigslist pro app and when I sign into iTItem as described and fast shipping! Aunes with my Apple ID and password ( both of which I know) it then asks security questions that I never chose ( or are even options to chose) in my profile.

iPhone 4S, iOS 7.0.4

Posted on Nov 19, 2013 7:58 AM

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3 replies

Nov 19, 2013 8:29 AM in response to Demoderbydave

If you don't know their answers then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312


If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Nov 19, 2013 9:48 AM in response to King_Penguin

I am simply trying to buy a free ap upgrade in the app store and (craigslist pro) this is not my first purchase. However the security questions are not the ones I have chosen (i even went in to verify my questions/answers) and I cant proceed with the upgrade. I tied calling apple at 800-692-7753 and was told via the "operator/computer" that It would cost 20 bucks to talk to someone...

Nov 19, 2013 9:57 AM in response to Demoderbydave

There have been the occasional post from other people being asked for the answers to their questions despite it not being their first purchase on that device or computer.


To contact Apple about security issues you should be able to use link/number for the country where you and your iTunes account are from the HT5699 page that I linked to - you shouldn't be charged for that. Is that where you are getting that number ?

I want to buy the Craigslist pro app and when I sign into iTItem as described and fast shipping! Aunes with my Apple ID and password ( both of which I know) it then asks security questions that I never chose ( or are even options to chose) in my profile.

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