HT3204: iTunes for Windows: Network Connectivity Tests

Learn about iTunes for Windows: Network Connectivity Tests
larry000
Level 1 (0 points)

Q: secure link to itunes failed?

i get a diagostic message that says "secure link to itunes failed".  why

iPad, iOS 7.0.4

Posted on Nov 19, 2013 10:44 AM

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larry000

Q: secure link to itunes failed?

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  • by b noir,

    b noir b noir Nov 19, 2013 11:58 AM in response to larry000
    Level 9 (72,129 points)
    Nov 19, 2013 11:58 AM in response to larry000

    With those symptoms, I'd try the following document:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

     

    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • by larry000,

    larry000 larry000 Nov 20, 2013 7:32 AM in response to b noir
    Level 1 (0 points)
    Nov 20, 2013 7:32 AM in response to b noir

    Most of this is over my head.

     

    when I run the itunes diagnostic i noticed this message:

    Firewall Information

     

    Windows Firewall is on.

    iTunes is enabled in Windows Firewall.

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was unsuccessful.

    The network connection timed out.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2013-11-19 12:50:13.

     

     

     

    What does the "unsuccessful" mean?

     

     

     

     

     

     

  • by Becklyoh,

    Becklyoh Becklyoh Dec 16, 2013 1:52 AM in response to larry000
    Level 1 (0 points)
    Dec 16, 2013 1:52 AM in response to larry000

    Hello, I had this same problem and tried all suggested fixes, I fixed the problem by resetting my internet connection after reinstalling itunes. Pull plugs out of wireless modem and router, plug back in, problem was resolved :)

     

    Cheers!