Clair88
Level 1 (0 points)

Q: I pre ordered an album off iTunes which now shows on iTunes as I have purchased it. However this album has not downloaded into my iTunes and u can't download as it shows as purchased. I do I resolve this?

I pre ordered an album off iTunes which now shows on iTunes as I have purchased it. However this album has not downloaded into my iTunes and u can't download as it shows as purchased. I do I resolve this?

iPhone 5, iOS 7.0.4

Posted on Nov 19, 2013 10:51 AM

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Clair88

Q: I pre ordered an album off iTunes which now shows on iTunes as I have purchased it. However this album has not downloaded into my ... more

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  • by Delgadoh,

    Delgadoh Delgadoh Nov 21, 2013 2:48 PM in response to Clair88
    Level 4 (1,405 points)
    Nov 21, 2013 2:48 PM in response to Clair88

    Hey Clair88,

     

    I found the following info about downloading pre-ordered albums off iTunes:

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    via: iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

    Welcome to Apple Support Communities!

     

    Best,

    Delgadoh