santa who

Q: i have just upgraded to maverick my xp-405 won't work do i have to get a new printer

i have just upgraded to maverick cant get my epson xp-405 to work do i have to get a new printer

MacBook Pro, OS X Mavericks (10.9), bought this in 2011 with os lion

Posted on Nov 19, 2013 10:54 AM

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Q: i have just upgraded to maverick my xp-405 won't work do i have to get a new printer

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  • by Delgadoh,

    Delgadoh Delgadoh Nov 21, 2013 2:34 PM in response to santa who
    Level 4 (1,405 points)
    Nov 21, 2013 2:34 PM in response to santa who

    Hey santa who,

     

    I'd take a look at the following steps and see if any of them help:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.

    If the issue persists, try these additional steps:

    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

    via: Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    Welcome to Apple Support Communities!

     

    All the best,

    Delgadoh