Kernel Panic new iMac

Question

Level 1

8 points

Kernel Panic new iMac

I jus got a new 3.2 GHZ iMac Core i5 running mavericks. I bought it with 16 GB of RAM and added 16 more from crucial. I have been having kernel panics since I got it. I was wondering if anyone could decipher this for me:

nonymous UUID: ADEF81C1-F8D4-57B6-3A85-B2E1CB66B98D

Tue Nov 19 16:09:34 2013

panic(cpu 1 caller 0xffffff800d6dc19e): Kernel trap at 0xffffff800d6a2e4a, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffffc03703afe8, CR3: 0x00000001646bd0eb, CR4: 0x00000000001606e0

RAX: 0xffffff80246ea360, RBX: 0xffffffc03703afb8, RCX: 0x0000000000000007, RDX: 0x000000000000000b

RSP: 0xffffff83b52d3b20, RBP: 0xffffff83b52d3b50, RSI: 0x0000000000007000, RDI: 0xffffff8061c81e20

R8: 0x0000000106aac000, R9: 0x0000000106aad000, R10: 0x0000000000669000, R11: 0x0000000000000246

R12: 0xffffff8061c81e20, R13: 0xfffffffffffc8000, R14: 0x0000000000007000, R15: 0xffffff8061c81e20

RFL: 0x0000000000010293, RIP: 0xffffff800d6a2e4a, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffffc03703afe8, Error code: 0x0000000000000000, Fault CPU: 0x1

Backtrace (CPU 1), Frame : Return Address

0xffffff83b52d37b0 : 0xffffff800d622f69

0xffffff83b52d3830 : 0xffffff800d6dc19e

0xffffff83b52d3a00 : 0xffffff800d6f3606

0xffffff83b52d3a20 : 0xffffff800d6a2e4a

0xffffff83b52d3b50 : 0xffffff800d690546

0xffffff83b52d3e50 : 0xffffff800d689338

0xffffff83b52d3f20 : 0xffffff800d9d2703

0xffffff83b52d3f50 : 0xffffff800da3de23

0xffffff83b52d3fb0 : 0xffffff800d6f3e06

BSD process name corresponding to current thread: com.apple.photos

Mac OS version:

13A603

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x000000000d400000

Kernel text base: 0xffffff800d600000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 212127481428100

last loaded kext at 203001003212322: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f8fe30000, size 20480)

last unloaded kext at 203061738983541: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f8fe30000, size 16384)

loaded kexts:

com.parallels.filesystems.prlufs 2010.12.28

com.zeobit.kext.Firewall 2.3.3

com.parallels.kext.vnic 9.0 23140.935944

com.parallels.kext.netbridge 9.0 23140.935944

com.parallels.kext.hidhook 9.0 23140.935944

com.parallels.kext.hypervisor 9.0 23140.935944

com.parallels.kext.usbconnect 9.0 23140.935944

com.parallels.virtualsound 1.0 22731.929773

org.virtualbox.kext.VBoxUSB 3.0.6

org.virtualbox.kext.VBoxDrv 3.0.6

com.Logitech.Unifying.HID Driver 1.2.0

com.Logitech.Control Center.HID Driver 3.6.0

com.apple.filesystems.smbfs 2.0.0

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.filesystems.ntfs 3.11

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.filesystems.msdosfs 1.9

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AGPM 100.14.11

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.5.2fc2

com.apple.driver.AppleIntelHD5000Graphics 8.1.8

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleMikeyDriver 2.5.2fc2

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.GeForce 8.1.8

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleIntelFramebufferAzul 8.1.8

com.apple.driver.AppleLPC 1.7.0

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.driver.AppleUSBODD 3.3.5

com.apple.driver.AppleRAID 4.0.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleSDXC 1.4.0

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AirPort.Brcm4360 800.21.45

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleUSBXHCI 650.4.3

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.2fc2

com.apple.vecLib.kext 1.0.0

com.apple.driver.AppleUSBAudio 2.9.3f17

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOSurface 91

com.apple.iokit.IOAcceleratorFamily 98.7.1

com.apple.nvidia.driver.NVDAGK100Hal 8.1.8

com.apple.nvidia.driver.NVDAResman 8.1.8

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.driver.AppleHDAController 2.5.2fc2

com.apple.iokit.IOHDAFamily 2.5.2fc2

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOAcceleratorFamily2 98.7.1

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleThunderboltEDMSink 1.2.1

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.driver.IOBluetoothHIDDriver 4.2.0f6

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.0

com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0

com.apple.driver.AppleThunderboltDPInAdapter 2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0

com.apple.driver.CoreStorage 380

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.driver.AppleThunderboltNHI 1.9.2

com.apple.iokit.IOThunderboltFamily 2.8.5

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 600.34

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.2 GHz, 32 GB, SMC 2.15f2

Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464444

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464444

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@10,0,0

Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

Serial ATA Device: WDC WD20EURS-63S48Y0, 2 TB

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB Receiver

USB Device: Apple USB SuperDrive

USB Device: Hub

USB Device: Cruzer

USB Device: USB Flash Memory

USB Device: Bose USB Audio

Thunderbolt Bus: iMac, Apple Inc., 23.10

Thunderbolt Device: My Book Thunderbolt Duo, Western Digital, 1, 26.2

I ran several memory tests and they all were normal. Any help wo

Posted on Nov 19, 2013 2:55 PM

Reply

Answer 1

Best reply

Allan Eckert

Level 9

79,512 points

Nov 19, 2013 2:59 PM in response to storkdoc

Remove MacKeeper

com.zeobit.kext.Firewall 2.3.3

It is crapware and causes all kinds of problems on the Mac

Reply

Answer 2

rkaufmann87

Level 10

140,418 points

Nov 19, 2013 3:01 PM in response to storkdoc

Allan is spot on get rid of it ASAP, it will damage your system and is not necessary. Please carefully read the article below for information about it and for instruction on removing it properly.

https://discussions.apple.com/docs/DOC-3021

Reply

Answer 3

storkdoc Author

Level 1

8 points

Nov 19, 2013 3:01 PM in response to Allan Eckert

I've done that, we'll see what happens.

Thanks

Reply

Answer 4

Kappy

Level 10

361,741 points

Nov 19, 2013 3:04 PM in response to storkdoc

You have a lot of third-party software extensions loaded. You are running two VM applications, Parallels and Virtual Box. You only need one, so you should get rid of Virtual Box. Get rid of any Zeobit software you have installed. You don't need another firewall. If you are connected to a hardware router you don't even need a firewall. Lastly, the Logitech software for your mouse and/or keyboard. The Logitech Control Center version you are using is out of date: Logitech Control Center 3.9 is the latest version.

Most likely one or more of the above extensions installed is causing your panics. A boot into Safe Mode should indicate that's the case if you operate in safe mode for a while to see if the panics cease.

Reply

Answer 5

storkdoc Author

Level 1

8 points

Nov 19, 2013 3:36 PM in response to Kappy

I can't find the Virtual box files. Where are they located?

Reply

Answer 6

rkaufmann87

Level 10

140,418 points

Nov 19, 2013 3:54 PM in response to storkdoc

storkdoc wrote:

I can't find the Virtual box files. Where are they located?

You will need to located the developer's uninstall instructions, that is the best method for fully uninstalling their app. No one here would know where VirtualBox litters it's files.

If that fails you can use a tool such as AppCleaner to help locate any files however that type of app is normally used for uninstalling the full app. You have only partially uninstalled. You can also use Finder to search for the files and hopefully they are not hidden.

Reply

Answer 7

Kappy

Level 10

361,741 points

Nov 19, 2013 3:56 PM in response to storkdoc

They are:

org.virtualbox.kext.VBoxUSB 3.0.6

org.virtualbox.kext.VBoxDrv 3.0.6

I'm not sure where VB installs them, but first look in /System/Library/Extensions/ folder. If they cannot be found there then look in the /Library/LaunchAgents/ folder or in the /Library/LaunchDaemons/ folder. If not there then look in the /Home/Library/LaunchAgents/ folder. This library folder is hidden. To see it:

Exposing the /Home/Library/ Folder

Pick one of the following methods:

A. This method will make the folder visible permanently. Open the Terminal application in your Utilities folder and paste the following at the command prompt:

chflags nohidden ~/Library

Press RETURN.

B. Click on the Desktop, press the OPTION (⌥) button, select Library from the Finder's Go menu.

C. Select Go To Folder from the Finder's Go menu. Paste the following in the path field:

~/Library

Press the Go button.

Reply

Answer 8

storkdoc Author

Level 1

8 points

Nov 19, 2013 3:59 PM in response to Kappy

I found them and deleted them. I deleted mackeeper and I restarted and then I got another kernel panic:

Anonymous UUID: ADEF81C1-F8D4-57B6-3A85-B2E1CB66B98D

Tue Nov 19 17:52:36 2013

panic(cpu 0 caller 0xffffff801383769b):

Backtrace (CPU 0), Frame : Return Address

0xffffff83a0d5aed8 : 0xffffff8013622f69

0xffffff83a0d5af58 : 0xffffff801383769b

0xffffff83a0d5b080 : 0xffffff80138cc151

0xffffff83a0d5b390 : 0xffffff80138db7cb

0xffffff83a0d5b4c0 : 0xffffff80138dae99

0xffffff83a0d5b6a0 : 0xffffff80138d43ab

0xffffff83a0d5bae0 : 0xffffff80138c8426

0xffffff83a0d5bb30 : 0xffffff80138c8722

0xffffff83a0d5bd10 : 0xffffff80138b688d

0xffffff83a0d5bd30 : 0xffffff8013852273

0xffffff83a0d5bd60 : 0xffffff801383364e

0xffffff83a0d5be00 : 0xffffff801382ad1c

0xffffff83a0d5beb0 : 0xffffff8013831cb4

0xffffff83a0d5bfb0 : 0xffffff80136d6aa7

BSD process name corresponding to current thread: kernel_task

Mac OS version:

13A603

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000013400000

Kernel text base: 0xffffff8013600000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 569790219828

last loaded kext at 200902714935: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f95d37000, size 65536)

last unloaded kext at 85723399275: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f95bf0000, size 8192)

loaded kexts:

com.parallels.virtualsound 1.0 22731.929773

com.Logitech.Unifying.HID Driver 1.3.1

com.Logitech.Control Center.HID Driver 3.9.1

com.apple.filesystems.msdosfs 1.9

com.apple.filesystems.ntfs 3.11

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AGPM 100.14.11

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.5.2fc2

com.apple.driver.AppleMikeyDriver 2.5.2fc2

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleIntelHD5000Graphics 8.1.8

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleIntelFramebufferAzul 8.1.8

com.apple.GeForce 8.1.8

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.driver.AppleUSBODD 3.3.5

com.apple.driver.AppleRAID 4.0.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleSDXC 1.4.0

com.apple.driver.AirPort.Brcm4360 800.21.45

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleUSBXHCI 650.4.3

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.2fc2

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleUSBAudio 2.9.3f17

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.driver.AppleHDAController 2.5.2fc2

com.apple.iokit.IOHDAFamily 2.5.2fc2

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleThunderboltEDMSink 1.2.1

com.apple.iokit.IOSurface 91

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOAcceleratorFamily2 98.7.1

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.nvidia.driver.NVDAGK100Hal 8.1.8

com.apple.iokit.IOAcceleratorFamily 98.7.1

com.apple.nvidia.driver.NVDAResman 8.1.8

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.driver.IOBluetoothHIDDriver 4.2.0f6

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0

com.apple.driver.AppleThunderboltDPInAdapter 2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0

com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.0

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0

com.apple.driver.CoreStorage 380

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.driver.AppleThunderboltNHI 1.9.2

com.apple.iokit.IOThunderboltFamily 2.8.5

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Reply

Answer 9

Kappy

Level 10

361,741 points

Nov 19, 2013 4:08 PM in response to storkdoc

Have you tried the Safe Mode boot to see what happens?

It's possible the problem may be due to a corrupted file such as a cache file or preference file, for example, thus reelated to some other issue. This latest panic was in the kernel_task, so it's hard to know what is the real cause if this is software related.

You still have a Parallels extension installed and the Logitech software. You need to remove all of that. Connect the Apple keyboard and mouse for the time being. You should also remove any other third-party peripherals.

We could also take a look at the results of an EtreCheck 1.8.4 scan while we are trying to determine if this is a software caused panic.

One more added thought. Do the panics happen right at startup?

Reply

Answer 10

Linc Davis

Level 10

209,541 points

Nov 19, 2013 4:10 PM in response to storkdoc

Remove the memory you installed and test with only the original memory.

Reply

Answer 11

storkdoc Author

Level 1

8 points

Nov 19, 2013 4:20 PM in response to Kappy

I installed Etrecheck, here is the report:

Hardware Information:

iMac (27-inch, Late 2013)

iMac - model: iMac14,2

1 3.2 GHz Intel Core i5 CPU: 4 cores

32 GB RAM

Video Information:

NVIDIA GeForce GT 755M - VRAM: 1024 MB

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0

AirPlay: Version: 1.9

AppleAVBAudio: Version: 2.0.0

iSightAudio: Version: 7.7.3

System Software:

OS X 10.9 (13A603) - Uptime: 0 days 0:24:50

Disk Information:

APPLE SSD SD0128F disk0 : (121.33 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

disk0s2 (disk0s2) <not mounted>: 120.99 GB

Boot OS X (disk0s3) <not mounted>: 134.2 MB

APPLE HDD ST3000DM001 disk3 : (3 TB)

EFI (disk3s1) <not mounted>: 209.7 MB

disk3s2 (disk3s2) <not mounted>: 3 TB

Recovery HD (disk3s3) <not mounted>: 650 MB

WDC WD20EURS-63S48Y0 disk1 : (2 TB)

EFI (disk1s1) <not mounted>: 209.7 MB

disk1s2 (disk1s2) <not mounted>: 2 TB

Boot OS X (disk1s3) <not mounted>: 134.2 MB

WDC WD20EURS-63S48Y0 disk2 : (2 TB)

EFI (disk2s1) <not mounted>: 209.7 MB

disk2s2 (disk2s2) <not mounted>: 2 TB

Boot OS X (disk2s3) <not mounted>: 134.2 MB

USB Information:

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Western Digital My Book Thunderbolt Duo

Kernel Extensions:

com.parallels.virtualsound (1.0

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.cocoatech.pathfinder.SMFHelper.plist

[loaded] com.distortedvista.istatmenusprocessserver.plist

[failed] com.google.GoogleML.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.micromat.TechToolProDaemon.plist

[loaded] com.parallels.mobile.dispatcher.launchdaemon.plist

[loaded] com.parallels.mobile.kextloader.launchdaemon.plist

[failed] com.smithmicro.schedulerdaemon.plist

[loaded] com.synium.cleanappdaemon.plist

[loaded] com.trusteer.rooks.rooksd.plist

Launch Agents:

[loaded] com.brother.LOGINserver.plist

[loaded] com.google.keystone.agent.plist

[loaded] com.hp.help.tocgenerator.plist

[loaded] com.Logitech.Control Center.Daemon.plist

[loaded] com.lytro.Lytro.agent.plist

[loaded] com.micromat.TechToolProAgent.plist

[failed] com.orbicule.UCAgent.plist

[failed] com.parallels.mobile.prl_deskctl_agent.launchagent.plist

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist

[loaded] com.leadertech.PowerRegister.LGT2.c59807af95d106639fca8f10676ced62.plist

[loaded] com.parallels.mobile.startgui.launchagent.plist

[failed] com.smithmicro.cleaning.schedulermailer.plist

[loaded] com.valvesoftware.steamclean.plist

[loaded] jp.co.pfu.ScanSnap.SearchablePDFConverter.plist

[loaded] ws.agile.1PasswordAgent.plist

User Login Items:

iTunesHelper

Solar Service

ScanSnap Manager

DiskWarriorStarter

Scan to Mobile (comm)

Caffeine

3rd Party Preference Panes:

DivX

EarthDesk

Flash Player

GlimmerBlocker

Java

Logitech Control Center

Rapport

TechTool Protection

Internet Plug-ins:

AdobePDFViewer.plugin

AmazonMP3DownloaderPlugin101750.plugin

CANONiMAGEGATEWAYDL.plugin

CANONiMAGEGATEWAYLI.plugin

ContentUploaderPlugin.plugin

CouponPrinter-FireFox.plugin

Default Browser.plugin

JavaAppletPlugin.plugin

DivXBrowserPlugin.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

Flip4Mac WMV Plugin.plugin

GarminGpsControl.plugin

Google Earth Web Plug-in.plugin

GoogleOneClickPlugin.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

OfficeLiveBrowserPlugin.plugin

QuickTime Plugin.plugin

Silverlight.plugin

User Internet Plug-ins:

GoogleOneClickPlugin.plugin

Bad Fonts:

None

Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Destinations:

Data [Network] (Last used)

Total size: 3 TB

Total number of backups: 57

Oldest backup: 2013-09-01 16:27:22 +0000

Last backup: 2013-11-19 23:09:00 +0000

Size of backup disk: Excellent

Backup size 3 TB > (Disk size Zero KB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

3% PhotoStreamAgent

1% WindowServer

1% launchservicesd

1% EtreCheck

1% Finder

0% SearchablePDFConverterOCR

0% Memory Clean

0% Google Chrome

0% SSCheckScanMessage

0% SSDeviceMessage

Top Processes by Memory:

328 MB com.apple.IconServicesAgent

295 MB mds_stores

229 MB Safari

164 MB WindowServer

131 MB Google Chrome

98 MB ScanSnap Manager

98 MB com.apple.photostream-agent.ImageConversionService

98 MB Mail

66 MB mds

66 MB Dock

Virtual Memory Statistics:

23.07 GB Free RAM

5.82 GB Active RAM

1.28 GB Inactive RAM

1.83 GB Wired RAM

1.00 GB Page-ins

0 B Page-outs

Reply

Answer 12

storkdoc Author

Level 1

8 points

Nov 19, 2013 4:39 PM in response to Kappy

It won't start in safe mode. After I get the progress bar indicator, it just shuts itself off and reboots itself.

Reply

Answer 13

Linc Davis

Level 10

209,541 points

Nov 19, 2013 4:53 PM in response to storkdoc

That's probably because the memory you installed isn't working.

Reply

Answer 14

storkdoc Author

Level 1

8 points

Nov 19, 2013 5:19 PM in response to Linc Davis

I've taken the new RAM out, but I still can't boot into safe mode

Reply

Answer 15

John Galt

Level 10

140,954 points

Nov 19, 2013 5:39 PM in response to storkdoc

You bought a brand new Mac, why did you load it up with so much worthless junk? TechTool Pro, Smith Micro "Spring Cleaning", Trusteer Rapport, Disk Warrior, Synium CleanApp, Memory Clean...?

Perhaps you need some more.

Get rid of all of it. Your Mac can't possibly work normally, hobbled as it is with all that garbage.

Reply