1 Reply Latest reply: Nov 19, 2013 3:19 PM by lllaass
Greybeard6 Level 1 (0 points)

I cannot restore my iPod touch. I get error message 1604?

iPod touch, Windows XP
  • lllaass Level 10 (172,040 points)

    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different Dock Connector or Lightning Connector to USB cable, and other available USB troubleshooting steps. If you're using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue isn't resolved by USB isolation troubleshooting and another computer isn't available, try these steps to resolve the issue:

    1. Connect the device to iTunes.
    2. Confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    3. Restore and wait for the error.
    4. When prompted, click OK.
    5. Close and reopen iTunes while the device remains connected.
    6. The device should now be recognized in Recovery Mode.
    7. Try to restore again.

    If the steps above don't resolve the issue, try restoring using a known-good USB cable, computer, and network connection.