Preview "may be damaged or incomplete". Please help!?

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Level 1

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Preview "may be damaged or incomplete". Please help!?

After reinstalling OSX via disk utilities and time machine, I cannot open preview anymore. My SSD failed, and I received a replacment under Apple's free replacement program for the failing SSDs in Macbook Airs. After booting up, everything came back exactly how it was (Mavericks), but preview does not open. I use preview all the time, so it is a bit of an annoyance.

I have tried to delete the com.apple preview file thing in the preferences folder that I saw on another thread. Did not work. Three times. With reset also.

Have tried multiple Time Machine backups. Still to no avail.

If anyone can help it would be very much appreciated!

Thanks.

MacBook Air, OS X Mavericks (10.9)

Posted on Nov 19, 2013 9:11 PM

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Answer 1

Eric Root

Level 10

684,039 points

Nov 21, 2013 11:46 AM in response to Clint23

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode

Safe Mode - About

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