8 Replies Latest reply: Dec 11, 2013 11:28 AM by joaomalveiro
Ragged Apple Level 1 (0 points)

The screen display on my MBP corrupts periodically so it does not display windows correctly. Usually results in interference around the edges of the windw, beneath the top menu bar or even within the menu bar.

 

This is a 15-inch, mid 2010 / 2.66 GHz Intel Core i7 / 4 GB 1067 MHz DDR3 / Intel HD Graphics 288MB

 

Suggestions anyone please? It will reset after I switch between screen settings.

 

Appears to happen if I open 2008 Mac version of Word - but not exclusively

  • Brallen91 Level 1 (95 points)

    Hmmn, try making sure your resolution is set correctly and the colour scheme is set correctly too in the displays section of system preferences.

     

    If that doesn't work I'd take it to an apple store for them to have a look at if I were you !

  • Linc Davis Level 10 (192,784 points)

    You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:

    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.

    Print the support page linked above and bring it with you.

    Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair. The model was discontinued in February 2011, so the replacement program will be ending quite soon.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

     

     

    Sometimes the replacement part is also defective, so be prepared for that possibility.
       
    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
       
    *An SSD doesn't need to be zeroed.
  • Ragged Apple Level 1 (0 points)

    Since making my original post about the screen corruption I have followed a number of similar posts by people experiencing the identical problem. My conclusion is this is a problem which Apple will have to provide a solution for. Whether a patch or update or what - it is wasting peoples time to ask them to attend a Genius appointment or to reinstall Mavericks. The online evidence is that neither of these actions has provided a permanent solution.

     

    The most likely problem area - as detailed by Frank23456 : https://discussions.apple.com/message/24085505?ac_cid=tw123456#24085505

     

    I have done this with, so far, success. I have also installed 8GB of memory, replacing the original 4GB.

    I'm keeping my fingers crossed - but please, come on Apple, this is not the time to go silent on a problem causing so many users grief.

  • jvinegar Level 1 (0 points)

    The problem is the Automatic Graphics Switching. (As posted in Frank23456: https://discussions.apple.com/message/24085505?ac_cid=tw123456#24085505)

     

    Head over to your System Preferences > Energy Saver, and unselect "Automatic graphics Switching". I find when I toggle that it will solve the problem.

     

    It's not a permanent fix, but it clears the scramble. This will have to do until Apple provides a permanent solution.

  • Linc Davis Level 10 (192,784 points)

    My conclusion is this is a problem which Apple will have to provide a solution for.

     

    Apple has provided a solution. I linked to it in my last comment, which you seem to have ignored.

  • jvinegar Level 1 (0 points)

    Linc,

     

    I don't think he's ignoring you, it's just that your post mentions the Automatics Graphics Switching at the end of your post and it's such a small blurb it's easy enough to miss. Heck I did until about 2 minutes ago when I was in middle of writing a response about how you missed his point... then realized you actually did discuss the autographics switching at the end.

    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.

     

    It's also not entirely clear if it would work... only that it's your 'suggestion'. While others have posted a 'clear'

    Head over to your System Preferences > Energy Saver, and unselect "Automatic graphics Switching". When toggled (unselected) that it will solve the problem.

     

    I'm on a MBP17", I don't suppose you know if there's any chance Apple Genius Bar can help me?

  • Ragged Apple Level 1 (0 points)

    My dear chap - yes, I did miss your final comment and I apologise!

     

    The solution appears to work. However, I would like to hear from others who have tried with success.

    I'm just aware that the memory upgrade to 8GB may also have helped.

     

    Thanks again

  • joaomalveiro Level 1 (0 points)

    if this http://i40.tinypic.com/27zdb2x.jpg is what you are talking about Apple won't help you, my logic board was replaced twice and i'm still getting this graphical issues.

     

    I've opened a discussion https://discussions.apple.com/message/23520930#23520930 when i reffer to all this issues after Mavericks instalation.