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Level 2

188 points

Slow Safari....Mavericks Update???

Ever since we updated to Mavericks, my wifes and my laptops have been acting slow. Mostly noticable in Safari, but noticing a few other areas as well.

We both have 13" Macbook Pro's (mid 2012) 2.9 i7, 8GB Ram.

The issues:

When surfing the web, many/most sites will start to load, then slow, almost to a stop...wait, and then load...sometimes it loads slowly, sometimes it loads fast.

Internet download speeds are fine, 15 - 16 mbps at home, and close to 50 mbps at work (same issues at work)

Sometimes the finder does not populate very quickly, sometimes taking a minute or so.

I have used ONYX to clean, clean, clean... reset safari, cleard cache, deleted cookies, did Permissions and etc.

I have also changed DNS and killed the prefetching and etc....

ANY SUGGESTIONS? THIS IS ANNOYING.

Thanks in advance for anyone who can point me in the right direct... and this is the same on BOTH computers.

Steve

MacBook Pro, OS X Mavericks (10.9), 8 GB RAM - Always Up-To-Date

Posted on Nov 20, 2013 6:21 AM

Best reply

thomas_r.

Level 7

31,989 points

Posted on Nov 20, 2013 6:24 AM

Do you have any anti-virus software installed? Such software has been known to cause browser issues. What about other browser extensions? In Safari's preferences window, click the Extensions icon... What shows up there?

As for the issues not related to the browser, see my Mac Performance Guide:

http://www.thesafemac.com/mpg

View in context

32 replies

Eric Root

Level 10

684,045 points

Dec 4, 2013 10:15 AM in response to Will Mallorca

You are welcome.

You have a lot of log-in items. Note what they are, remove them, log out/in, and test. If things are improved, add them back one at a time to see if you can isolate one that is causing a problem.

Steven Wilson Author

Level 2

188 points

Dec 7, 2013 9:31 AM in response to Eric Root

Eric, thank you VERY much for trying to help me with this... as you can imagine, a slow computer will drive us nuts!

here is the report i just ran...any help is appreciated!

Thanks in advance for helping our the community!

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2 cores

8 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

Startup Items:

ProTec6: Path: /Library/StartupItems/ProTec6

System Software:

OS X 10.9 (13A603) - Uptime: 0 days 0:31:0

Disk Information:

APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 749.3 GB (354.95 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

HL-DT-ST DVDRW GS31N

USB Information:

Logitech USB Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

com.metakine.handsoff.driver (2.0.8 - SDK 10.6)

com.Logitech.Control Center.HID Driver (3.6.0 - SDK 10.6)

com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.6)

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.autodesk.backburner_manager.plist

[loaded] com.autodesk.backburner_server.plist

[loaded] com.autodesk.backburner_start.plist

[failed] com.bjango.istatmenusdaemon.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.metakine.handsoff.daemon.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] com.oracle.java.Helper-Tool.plist

[failed] com.syniumsoftware.CleanAppDaemon.plist

[loaded] net.sourceforge.MonolingualHelper.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[failed] com.bjango.istatmenusagent.plist

[loaded] com.google.keystone.agent.plist

[loaded] com.Logitech.Control Center.Daemon.plist

[loaded] com.metakine.handsoff.agent.plist

[loaded] com.oracle.java.Java-Updater.plist

User Launch Agents:

[loaded] com.google.Chrome.framework.plist

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist

[loaded] ws.agile.1PasswordAgent.plist

User Login Items:

iTunesHelper

Dropbox

3rd Party Preference Panes:

CleanApp Logging Service

Flash Player

Java

Logitech Control Center

Internet Plug-ins::

FlashPlayer-10.6: Version: 11.9.900.152 - SDK 10.6

Default Browser: Version: 537 - SDK 10.9

Flash Player: Version: 11.9.900.152 - SDK 10.6

AdobePDFViewer: Version: 10.1.1

o1dbrowserplugin: Version: 4.9.1.16010

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.2.3 - SDK 10.6

AmazonMP3DownloaderPlugin101750: Version: Unknown

googletalkbrowserplugin: Version: 4.9.1.16010

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5

JavaAppletPlugin: Version: Java 7 Update 45

User Internet Plug-ins::

Google Earth Web Plug-in: Version: 7.1

Bad Fonts:

None

Old applications:

Amazon MP3 Downloader: Version: INFO_PLIST_VERSION - SDK 10.4

/Applications/Utilities/Amazon MP3 Downloader.app

Microsoft Alerts Daemon: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app

Microsoft Chart Converter: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app

Microsoft Clip Gallery: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app

Microsoft Database Daemon: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app

Microsoft Database Utility: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app

Microsoft Document Connection: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Microsoft Document Connection.app

Microsoft Excel: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Microsoft Excel.app

Microsoft Graph: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Office/Microsoft Graph.app

Microsoft Language Register: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

Microsoft Office Reminders: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app

Microsoft Outlook: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Microsoft Outlook.app

Microsoft PowerPoint: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Microsoft PowerPoint.app

Microsoft Upload Center: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app

Microsoft Word: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Microsoft Word.app

My Day: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Office/My Day.app

Open XML for Excel: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Office/Open XML for Excel.app

Solver: Version: 1.0 - SDK 10.5

/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

SyncServicesAgent: Version: 14.2.3 - SDK 10.5

/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app

dynamiclinkmanager: Version: 6.0.0 - SDK 10.5

/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app

dynamiclinkmediaserver: Version: 6.0.0 - SDK 10.5

/Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app

Time Machine:

Mobile backups: OFF

Auto backup: NO

Volumes being backed up:

Macintosh HD: Disk size: 697.84 GB Disk used: 367.27 GB

Destinations:

Data [Network] (Last used)

Total size: 2

Total number of backups: 1

Oldest backup: 2013-06-01 12:33:21 +0000

Last backup: 2013-06-01 12:33:21 +0000

Size of backup disk: Adequate

Backup size 2 > (Disk used 367.27 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

3% WindowServer

1% mds

1% EtreCheck

1% Dropbox

0% ocspd

Top Processes by Memory:

188 MB com.apple.IconServicesAgent

162 MB com.apple.WebKit.WebContent

139 MB System Preferences

90 MB Finder

82 MB Safari

Virtual Memory Statistics:

4.08 GB Free RAM

2.21 GB Active RAM

924 MB Inactive RAM

821 MB Wired RAM

745 MB Page-ins

0 B Page-outs

Steven Wilson Author

Level 2

188 points

Dec 7, 2013 9:41 AM in response to Steven Wilson

Here is something i am noticing... when i go to a page/site in Safari, it will start to load then slows to a STOP... sits for a while, then "sometimes" will load after a few, but if i click the link again, sometimes it will instantly go tot he site... its unpredicable.... and annoying.

Dec 7, 2013 10:17 AM in response to Steven Wilson

Safari does exactly the same on my iMac. When I updated to Mavericks the problem seemed to go away, drove me up the wall on ML, but alas it has returned.I've reset, and cleared the caches, nothing seems to clear things up. I find FireFox seems to work much better, except I hate the FF look.

Eric Root

Level 10

684,045 points

Dec 7, 2013 12:59 PM in response to Steven Wilson

Un-install software following the developer's instructions to make sure you remove all parts of the software and some offer the advice to never install 3rd party software unless you know how to remove it.

com.bjango.istatmenusdaemon.plist

I would un-install the above. The Launch Daemon failed to load and the Launch Agent failed to load.

I would also remove CleanMyMac2.

A frequent poster wrote this - Myth of the Dirty Mac

CleanMyMac2 Un-install

[failed] com.syniumsoftware.CleanAppDaemon.plist

This also failed to load. I would uninstall it also.

As you are discovering, troubleshooting can take awhile. 😝

eugen_nw

Level 1

13 points

Dec 7, 2013 7:41 PM in response to jackfrommontague

I'm sure glad that the FF workaround works for you too! I much rather put up with FF than with this "Un-install software following the developer's instructions..." stuff that sounds like smoke and mirrors and does not fix the problem that causes Mavericks to be slow. At the time Apple will be so kind to fix Safari on Mavericks, I may consider resuming to use it.

petermac87

Level 5

7,447 points

Dec 7, 2013 7:48 PM in response to eugen_nw

eugen_nw wrote:

with this "Un-install software following the developer's instructions..." stuff that sounds like smoke and mirrors and does not fix the problem that causes Mavericks to be slow.

You obviously don't read many threads. Third party conflicts have been the main cause of problems in every OSX update released and addressing them has cured more banged up systems than anything. So perhaps take time to read through the forums properly before making such ill informed comments. Apple cannot fix other developers incompatable software, so don't hold your breath thinking they will or can.

Pete

eugen_nw

Level 1

13 points

Dec 7, 2013 8:00 PM in response to petermac87

Of course I do not read threads. That is exactly why I'm paying premium money to Apple so my computer "just works". If Apple discontinues to behave like that, I will explore the alternatives. My computer MUST work for me, not the other way around.

petermac87

Level 5

7,447 points

Dec 7, 2013 8:23 PM in response to eugen_nw

eugen_nw wrote:

Of course I do not read threads. That is exactly why I'm paying premium money to Apple so my computer "just works". If Apple discontinues to behave like that, I will explore the alternatives. My computer MUST work for me, not the other way around.

The Good News! You have two alternatives, Windows and Linux

The Bad News! You actually have to do some things yourself to ensure your computer keeps working well.

Noone is responsible for how you look after your computer except YOU.

Oh, and if you are going to come here and post, try reading the post you are commenting on first. 😉

Good Luck

Pete

eugen_nw

Level 1

13 points

Dec 7, 2013 9:36 PM in response to petermac87

For complete clarity I will repeat the symptoms I were experiencing, for the last time. Shortly after uprading to Mavericks, my MacBook Pro slowed down to a crawl. That had never happened since upgrading from Leopard. By virtues of intuition and experimentation, I noticed that if I do not run Safari, the laptop runs as fast is it had always used to run. The next step was to replace Safari with Firefox and life is good since.

Now let us go on with the "fan boy games" and with the "blaming games", please.

petermac87

Level 5

7,447 points

Dec 7, 2013 9:41 PM in response to eugen_nw

eugen_nw wrote:

For complete clarity I will repeat the symptoms I were experiencing, for the last time.

Please stop thread jumping and confusing the original posters thread and at least have the good manners to start your own thread with your own issues described there.

Good Luck

Pete

Dec 8, 2013 1:28 PM in response to eugen_nw

eugen_nw I suggest you move to the Windows 8 platform as soon as possible. Doing so will solve all your problems that are Mac related. The Mac community will sorely miss you but will somehow surrive. 👿

Steven Wilson Author

Level 2

188 points

Dec 11, 2013 8:01 PM in response to Steven Wilson

Followed the advice... STILL sluggish to almost SLOW (sometimes)... any other thoughts????:(

Steven Wilson Author

Level 2

188 points

Dec 18, 2013 2:01 PM in response to Steven Wilson

ANYBODY????? This is really annoying. Actually may have to sell this for a new one... its that bad~

😟

rosenzsa

Level 1

0 points

Jan 13, 2014 1:52 PM in response to Steven Wilson

Using a MacBook Pro 15/8 MB Ram running OSX 10.9.1 - with Safari launch my fans would run up to 5000 rpm within a few minutes. Closing Safari would bring them down to 2,000 rpm. I first tried repairing permissions, but that did not help. I then removed the Safari cache file as described and all is stable.

Thanks -

Slow Safari....Mavericks Update???