2 Replies Latest reply: Nov 21, 2013 4:35 AM by Jamie1807
Jamie1807 Level 1 Level 1



I'm unsure if this is the right category for this but my problem is...


On Monday my iPhone 5 kept freezing and then switching off and going to the black screen with the Apple logo for a few minutes and then it came back on, then it happened again later that night.


On Tuesday it did it again and came back on and then it did it again but it wouldn't come back on so I looked it up and someone mentioned putting it into iTunes, so I did that and now the picture on the screen is of the cable pointing up towards the iTunes logo. Everytime I try and restore it goes so far with the downloading before it stops and tells me about an ERROR 14?


Please help.

iPhone 5, iOS 7.0.4
  • JazzyTech757 Level 1 Level 1

    These errors are typically resolved by performing one or more of the steps listed below:

    1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    2. Put a USB 2.0 hub between the device and the computer.
    3. Try a different Dock Connector or Lightning Connector to USB cable.
    4. Eliminate third-party security software conflicts.
    5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. An incorrectly set default packet size can cause this error. Contact the software manufacturer that installed the packet-size modification for assistance. Or, follow this article by Microsoft to reset the packet size back to the default for Windows: How to reset Internet Protocol (TCP/IP).
    6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    7. Try to restore from another known-good computer and network.
  • Jamie1807 Level 1 Level 1

    I've tried them and it still doesn't work. I think I'll take it into the nearest store when I've got the time.


    Thanks anyway