Q: Hola, quiero restaurar mi Ipod touch 4 g. pero me dice que no se puede por no estar conectado a internet, y sí lo está. gracias

Google translate:

Hi I want to restore my Ipod touch 4 g. but it says "failed to connect to the update server softhware the Ipod because it is not connected to the internet", but the problem is that yes I am connected. Also I find it hard to open and almost always I get the apple logo. Thank you.

Try:

- Powering off and then back on your router.

- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

- Change the DNS to either Google's or Open DNS servers

Public DNS — Google Developers

OpenDNS IP Addresses

- For one user uninstalling/reinstalling iTunes resolved the problem

- Try on another computer/network

- Wait if it is an Apple problem