Apple TV 3 Bad Streaming Quality

I have been streaming Netflix with my Apple TV 3 and, more often then not, the quality is horrible and blurry. I have checked my Wifi signal streangth in the Apple TV's setting and I have full bars. Then I checked my internet speed using both my Macbook and my iPhone (www.speedtest.net) while standing next to the Apple TV I consistenly get [>20Mbps Down] and [>4Mbps Up] and [~17ms Ping]. When I stream Netflix with my Macbook Pro I stream in HD without any problems.


As far as I know I have no way of running a speed test directly with my Apple TV so I have to assume that since my laptop and phone are getting sufficient bandwidth for HD streaming and the Apple TV has full signal strength, that there is some other problem here that I am not experienced enough to see.


Any suggestions? Are there any network settings that could be contributing to this that only affect Apple TVs and not Apple's Laptops or Phones?



Possibly relevant information:

Comcast internet with wireless N combo modem/router

Apple TV runnnig at most current update (as of 11/20/2013)

Speed Tests done using Macbook Pro Retina (late 2013 model)

Speed Test done using iPhone 5S

Apple TV (3rd generation)

Posted on Nov 20, 2013 8:31 AM

Reply
150 replies

Dec 8, 2013 6:01 AM in response to jc1118

Same problem as everyone else is having

start netflix

good stream for about 3 secs then goes to a beyond worse 1982 singal

Called Netflix who "isnt aware of this and blames apple and comcast"

Called Apple who blames netflix

Called Comcast who says there singal is fine


I'm getting a hard wired 57/down 12/up singal so its not that

netflix does work during the day but at night is crap


heres some point that i have found that arent mentioned in this forum

- netflix doesnt work on my Apple TV OR my imac at night (so its not just apple tv)

- I have found that if you exit out of the movie and resume playback about 6-12 times it picks up a singal that it stays with finally. its a crap fix, but its the only thing that has worked for me and is about as annoying as watching horrid quailty that we are paying for, but at least you can watch the movie at some point

Dec 9, 2013 7:27 PM in response to jc1118

In my case, I don't think it's my ATV3. I have Comcast, new modem, which has been rebooted, and my ATV is plugged into my AEBS via ethernet. I've rebooted my router as well.


I'm getting very poor vidoe quality (hardly watchable) while watching Netflix movies via both my "wired" ATV and my MacBook Pro wirelessly.


When I view Netflix's "Example" test video, it hardly ever goes over 750kbps on both the ATV and MacBook Pro. Most of the time it sits at 275 -540.


Dale.

Dec 9, 2013 9:53 PM in response to jc1118

This may actually be an issue between your ISP and Netflix. Netflix recently rolled out Super HD which seems to be causing quite a bit of issues for their customers. It appears that some ISP's aren't playing well with this new feature from Netflix. Check these out:


http://www.inquisitr.com/970127/netflix-super-hd-streaming-now-for-all-but-does- your-isp-support-it/


https://blog.blockless.com/category/service-reviews/#.UqanZGSxNXU


It might be worth a shot to call your ISP and inquire about this. Keep escalating until you get someone that knows the answer.


Hope this helps.

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Apple TV 3 Bad Streaming Quality

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