MacBook Pro crashes when moved.

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MacBook Pro crashes when moved.

My MacBook Pro seems to crash when I move it or bump it. Whenever it starts to become really frustrating or too frequent I take it all apart and resemble it which seems to give me some relief for a short time. I am assuming it's the memory reseat that is helping the issue but I really cannot say for sure. So we are quite sure this is a hardware issue, but I have included the crash report anyway. Perhaps thre is some clue in it?

The only non stock hardware is the OWC Data Doubler and 1TB drive in place of the optical drive.

Thanks.

Crash Report:

Wed Nov 20 15:34:42 2013

panic(cpu 0 caller 0xffffff801d6dc19e): Kernel trap at 0xffffff801d9dc284, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000033df46a0, CR3: 0x00000001044d7085, CR4: 0x00000000000206e0

RAX: 0xffffff801dcfbbcc, RBX: 0xffffff801dc61c50, RCX: 0x0000000000000000, RDX: 0xffffffffffffffff

RSP: 0xffffff810dbbbed0, RBP: 0xffffff810dbbbf60, RSI: 0x0000000033df46a0, RDI: 0xffffff8033df46a0

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x00000000000034fb, R11: 0xffffff80ef3e1000

R12: 0xffffff803d849540, R13: 0x000000000000002e, R14: 0xffffff8033ad92d0, R15: 0x0000000033df46a0

RFL: 0x0000000000010282, RIP: 0xffffff801d9dc284, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000033df46a0, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff810dbbbb60 : 0xffffff801d622f69

0xffffff810dbbbbe0 : 0xffffff801d6dc19e

0xffffff810dbbbdb0 : 0xffffff801d6f3606

0xffffff810dbbbdd0 : 0xffffff801d9dc284

0xffffff810dbbbf60 : 0xffffff801da3db67

0xffffff810dbbbfb0 : 0xffffff801d6f3af8

BSD process name corresponding to current thread: Microsoft Outloo

Mac OS version:

13A603

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x000000001d400000

Kernel text base: 0xffffff801d600000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 60721288561043

last loaded kext at 27530606978631: com.vmware.kext.vmioplug.10.1.24 10.1.24 (addr 0xffffff7f9fb4c000, size 32768)

loaded kexts:

com.vmware.kext.vmioplug.10.1.24 10.1.24

com.vmware.kext.vmx86 0104.03.86

com.vmware.kext.vmnet 0104.03.86

com.vmware.kext.vsockets 90.4.23

com.vmware.kext.vmci 90.4.18

com.digidesign.mbox2.driver 10.3.5f211

com.paceap.kext.pacesupport.snowleopard 5.8

com.digidesign.mbox2.boot.driver 10.3.5f211

com.apple.filesystems.smbfs 2.0.0

com.apple.filesystems.msdosfs 1.9

com.apple.driver.AppleUSBCDC 4.2.1b2

com.apple.driver.AudioAUUC 1.60

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 100.14.11

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AppleHDAHardwareConfigDriver 2.5.2fc2

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.5.2fc2

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.GeForceTesla 8.1.8

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleIntelHDGraphics 8.1.8

com.apple.driver.AppleIntelHDGraphicsFB 8.1.8

com.apple.nvidia.NVDAStartup 8.1.8

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleMikeyDriver 2.5.2fc2

com.apple.driver.AppleMuxControl 3.4.12

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.driver.AppleUSBCardReader 3.3.5

com.apple.driver.AppleIRController 325.7

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AppleUSBEHCI 650.4.1

com.apple.driver.AppleUSBUHCI 650.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.kext.triggers 1.0

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.2fc2

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8

com.apple.nvidia.classic.NVDAResmanTesla 8.1.8

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleHDAController 2.5.2fc2

com.apple.iokit.IOHDAFamily 2.5.2fc2

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleGraphicsControl 3.4.12

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.driver.AppleSMC 3.1.6d1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.driver.AppleUSBMultitouch 240.6

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: APPLE SSD TS128C, 121.33 GB

Serial ATA Device: Hitachi HTS541010A9E680, 1 TB

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Internal Memory Card Reader

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: IR Receiver

USB Device: Built-in iSight

Thunderbolt Bus:

MacBook Pro, OS X Mavericks (10.9), OWC Data Doubler

Posted on Nov 20, 2013 12:52 PM

Reply

Answer 1

Nov 20, 2013 1:32 PM in response to Teknishun

I assume youre running a high task "heavy" application during the crash AND movement?

SMS sensor

http://support.apple.com/kb/HT1935

normal, keep on a flat surface for use, dont bump it.

😊

Reply

Answer 2

Teknishun Author

Level 1

0 points

Nov 20, 2013 2:06 PM in response to PlotinusVeritas

I am very aware of these sensors. Why would this crash the machine? What good is a protection that crashes the OS? At the ripe old age of 40 I have owned more laptops than years I have been alive and on some PC laptops I did experiments with monitoring these sensors and never once did a sudden movement cause a crash, just a pause in HD activity until the motion stops. The OS never once hiccuped.

Anyway, my primary drive hosting the OS is a SSD.

Reply

Answer 3

Nov 20, 2013 2:19 PM in response to Teknishun

Anyway, my primary drive hosting the OS is a SSD.

You didnt mention that initially 😊

~~~Is all data during the crash running off the SSD or just the OS and its APPS?

Serial ATA Device: APPLE SSD TS128C, 121.33 GB

Serial ATA Device: Hitachi HTS541010A9E680, 1 TB

40 here as well, ....Ive owned a bit over 150 laptops (of course most were free or ones i built back from piles of parts)......[some are still at rest in the basement]

Other than the RAM slots, since you have a OWC data doubler with a nasty habit of having bad SATA cables and you have your Hitachi 1TB in the optibay..........

....have you swapped out out the SATA cable or (more easily) run the data (if any) from the Hitachi thru USB as a eliminative?

also rechecked and swapped the SATA cable on the SSD (Mac thin-flex SATA cable)

Have you verified an actual loose RAM slot, and reseated the RAM?

Reply

Answer 4

Teknishun Author

Level 1

0 points

Nov 20, 2013 3:18 PM in response to PlotinusVeritas

The OS and all apps run off of the SSD, but almost all other bulk storage for things like iTunes and Dropbox resides on the 1TB drive. Load doesn't seem to corelate to the issue either, sometimes it happens right after a fresh boot.

I'll look into the connection on the data doubler.

Yes I have reseated the memory many times and as I stated in the original post is seems to help. They don't seem to have exessive movement but I don't imagine it takes much to cause an issue. I may do a deoxit treatment and try to add a few drops of hot glue to hold them more snug.

I am very disapointed by the quality of the clips that hold the memory in place. that's some serious crap for such a costly piece of hardware.

Reply

Answer 5

Nov 20, 2013 3:24 PM in response to Teknishun

Ive replaced a lot of RAM on macbook, those clips have a death grip on holding RAM,....too much for what Im used to.

Your indications are likely you have a broken solder connection under on the RAM slots, however thats absurdly rare.

luckily .....faults that can be duplicated from physical movement are easy to diagnose (if you have the Mac in front of you,....which you DO,....and I DONT) 😊

Reply