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Q: hp designjet 500 - Driver Mac OS X 10.9 Mavericks

The new driver for DesignJet 500 on Mac OS 10.9 does not work properly when printing rotated 90 * (Landscape) custom size! As with OS 10.8 worked great.

It 'a problem of edge, turning the page as shown in the driver sends the wrong instructions to the printer, the result are prints of drawings with wrong margins and out of scale. Please segnalere the problem, because the printer is unusable!

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Nov 20, 2013 1:06 PM

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Q: hp designjet 500 - Driver Mac OS X 10.9 Mavericks

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  • by TheNerdGuy,

    TheNerdGuy TheNerdGuy Nov 20, 2013 1:25 PM in response to Archfabry
    Level 1 (40 points)
    Nov 20, 2013 1:25 PM in response to Archfabry

    It sounds like an issue with the drivers. I searched the HP website and they have not released any new drivers for that printer yet. So the onlly option from here is to wait for the release of drivers or call HP

  • by Archfabry,

    Archfabry Archfabry Nov 20, 2013 1:31 PM in response to TheNerdGuy
    Level 1 (0 points)
    Nov 20, 2013 1:31 PM in response to TheNerdGuy

    On November 6, they released a new driver for 10.9

    I installed it on a new machine with 10.9 native and the driver still does not work!

    I'm surprised that HP is a great company, the HP Designjet 500 is a plotter thousands of €, I like all owners of this printer, we make use of a highly professional, but I do not see a lot of professionalism in HP, he hoped that Apple pèrovveda to fix this problem!

  • by andreaneva,

    andreaneva andreaneva Dec 4, 2013 6:25 AM in response to Archfabry
    Level 1 (0 points)
    Dec 4, 2013 6:25 AM in response to Archfabry

    Hi!! I am having the same problem printing landscape with the correct margins and scale. Did you find a way to solve this problem?

     

    I have tried everything and cant get it to work!!!

  • by Archfabry,

    Archfabry Archfabry Dec 4, 2013 8:41 AM in response to Archfabry
    Level 1 (0 points)
    Dec 4, 2013 8:41 AM in response to Archfabry

    No I have not solved the problem, I tried to write to HP! respond by saying that they do not find my serial machine in their database, I am very disappointed by the HP and Apple has not yet solved the problem of the driver. We continue to write hope that a new driver working bait!

  • by David Losada,

    David Losada David Losada Dec 5, 2013 3:29 AM in response to Archfabry
    Level 1 (18 points)
    Mac OS X
    Dec 5, 2013 3:29 AM in response to Archfabry

    HP Laserjet 2100 and Mavericks. Landscape in custom paper sizes is not respected.

  • by Riccasoli,

    Riccasoli Riccasoli Feb 17, 2014 6:47 AM in response to Archfabry
    Level 1 (0 points)
    Feb 17, 2014 6:47 AM in response to Archfabry

    Last week I thought that the problems of Designjet500ps with Mac os x "Maverics", were solved with the new

    Mac HP Designjet Raster Driver  (27.0 - 10 Feb 2014). But nothing, really nothing, changed! Moreovere HP Printer Setup Assistant doesn't work because of a certificate lack of the application (as before)!

    Today, I was reached telephonically by italian HP customer service for administrative questions (only about customer data!) but I didn't let this opportunity slip through my fingers and presented theese well known problems to the kind operator that in few minites called me again inviting to talk with tecnical assistance and giving me the phone number. Well, also the new tecnical operator (very kind!) wasn't wise to the problem and told me that  becuase of the expired warranty of the plotter she would have provided me a quotation for on-site assistance. After a big laugh, I explained that it was not only my problem and I would have not paid a cent for a driver problem! Anyway she promised that would collect informations at 3rd level(!?) by Indian software developpers!

    After half an hour she called me again, ensuring me that Apple is well aware of the problem and recognising its responabilities, is trying to find out the solutions. She also precised me that if you use standard paper formats (provided by Hp) the scale/cut print problem should not present.

    Now that the quotation for on-site assistance has arrived in vain (€370+vat!!!) we have only to wait for Apple developpers with great patience!! Good thing that in my office I kept an iMac with Snow Leopard!

    Cheers! Ric

  • by Archfabry,

    Archfabry Archfabry Feb 17, 2014 9:35 AM in response to Riccasoli
    Level 1 (0 points)
    Feb 17, 2014 9:35 AM in response to Riccasoli

    I've tried the new driver today, but it is the same as before, maybe it's a joke carnival, but still a huge lack of professionalism is that Apple HP, we're not talking about the small toy stampande, we spent many money!

  • by Diego65,

    Diego65 Diego65 Feb 18, 2014 3:03 AM in response to Archfabry
    Level 1 (0 points)
    Feb 18, 2014 3:03 AM in response to Archfabry

    I have the same problem.... I print at 103% from pdf to have the draft in 100%.....

  • by David Losada,

    David Losada David Losada Feb 27, 2014 1:39 AM in response to David Losada
    Level 1 (18 points)
    Mac OS X
    Feb 27, 2014 1:39 AM in response to David Losada

    HP Laserjet 2100 and Mavericks 10.9.2. Landscape in custom paper sizes is still not respected.

     

     

    My macs have been losing functionality with every OS "upgrade" since a few years ago. Day after day, working with Apple is harder.

  • by jpdemers,

    jpdemers jpdemers Mar 4, 2014 3:24 PM in response to Archfabry
    Level 1 (41 points)
    Mac OS X
    Mar 4, 2014 3:24 PM in response to Archfabry

    Same problem with HP LaserJet 4050.

  • by azanka,

    azanka azanka Aug 6, 2014 1:22 AM in response to Archfabry
    Level 1 (0 points)
    Aug 6, 2014 1:22 AM in response to Archfabry

    Same problem with HP Designjet 1055 and Designjet 800

  • by Alberto Ravasio,

    Alberto Ravasio Alberto Ravasio Aug 6, 2014 6:01 AM in response to Riccasoli
    Level 5 (4,070 points)
    Aug 6, 2014 6:01 AM in response to Riccasoli

    Maybe I am wrong, but I don't think Apple develops drivers for third party hardware manufacturers. What you get through software updates are new drivers HP and other printers companies release to Apple.

  • by azuremedia,

    azuremedia azuremedia Aug 8, 2014 3:20 AM in response to Archfabry
    Level 1 (0 points)
    Aug 8, 2014 3:20 AM in response to Archfabry

    I have been experiencing the exact same problem with my HP LaserJet 6MP (which otherwise performs as well as always): Landscape orientation does NOT work with custom paper sizes in Mavericks. I checked the HP website in the hope of finding an updated driver, only to discover that the last one released was in 2009! So much for staying on top of issues and keeping up with the needs of the user base. Such willful ignorance of customer support is a disgrace.

  • by greg sahli,

    greg sahli greg sahli Aug 8, 2014 7:45 AM in response to azuremedia
    Level 7 (25,395 points)
    Aug 8, 2014 7:45 AM in response to azuremedia

    This says a current  driver is available for automatic download/install: 

    http://support.apple.com/kb/HT3669#HP 

     

    The new paradigm for os x drivers is - manufacturers give the current driver to Apple who keep it on their server, for auto install.  

    You can force os x to find the latest drivers by resetting the printing system,  or downloading the whole hp driver set from apple. 

    (Resetting printing system restarts the os x print system - CUPS - which then recreates an index of already installed and available drivers.)

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