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Error message; cannot get mail connection to server failed

I keep get an error message when I try to open my email... Cannot get mail, connection to server failed. I haven't made any changes except upgrading. What should I do to fix this?

iPad (4th gen) Wi-Fi, iOS 7.0.4

Posted on Nov 20, 2013 3:19 PM

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Posted on Mar 3, 2014 10:26 AM

If you changed your password, as I did after learning that Yahoo had been hacked for personal info, you may have to manually change your password on the device. Settings: Mail, Contacts, Calendars: Accounts (touch the account name which is not working): Account: Password. Type in your new password, and your device should begin synchronizing with your mail account. It could take a while if it hasn't been working for a while.

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Question marked as Best reply

Mar 3, 2014 10:26 AM in response to HarleyChick67

If you changed your password, as I did after learning that Yahoo had been hacked for personal info, you may have to manually change your password on the device. Settings: Mail, Contacts, Calendars: Accounts (touch the account name which is not working): Account: Password. Type in your new password, and your device should begin synchronizing with your mail account. It could take a while if it hasn't been working for a while.

Nov 20, 2013 3:33 PM in response to HarleyChick67

iOS: Unable to send or receive email

http://support.apple.com/kb/TS3899


Can’t Send Emails on iPad – Troubleshooting Steps

http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/


Setting up and troubleshooting Mail

http://www.apple.com/support/ipad/assistant/mail/


Server does not allow relaying email error, fix

http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/


Why Does My iPad Say "Cannot Connect to Server"?

http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html


iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password

http://support.apple.com/kb/ts2621


The iPad's Mail app has no provisions for creating groups. However, you can use a third party app that many users recommend.

MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8

Group Email - https://itunes.apple.com/us/app/group-email!-mail-client-attachments/id380690305 ?mt=8



iPad Mail

http://www.apple.com/support/ipad/mail/


Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.

http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/


Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)


Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.


 Cheers, Tom 😉

Apr 22, 2014 5:40 AM in response to HarleyChick67

Late to the party, but my wife was getting the "Cannot get mail, connection to server failed" error on both iPad and iPhone, but not her Mac. Long story short: she had changed her password on the Mac but not on the mobile devices. No idea why she got the error message instead of "Password Invalid"...that led us down some blind alleys for a bit.

Jul 6, 2014 12:59 AM in response to tboneman51

THANK YOU SO MUCH - your post finally gave me the solution I needed.


Several days ago I suddenly couldn't open Mail - was getting the error message HarleyChick67 initially asked about, even when I had internet connection & everything else was connecting with no problem. I spent many hours over several days troubleshooting the problem, doing everything except uninstalling & re-installing (an action I loathe due tobad experiences in the past). After trying so many other things, this change-your-password solution seems so simple; but it never would have occurred to me to do it. Like Isabeau's Heart says, Yahoo's an online-based program - why is access device-dependent?


This has been a very valuable lesson. Thanks again!‼️

Error message; cannot get mail connection to server failed

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