HT201407: If you can't activate your iPhone
Learn about If you can't activate your iPhone
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Helpful answers
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Nov 20, 2013 4:40 PM in response to roqaihby roaminggnome,ONLY the carrier to which it is licked can unlock it. No one else at all.
Locking/unlocking is 100% the carrier decision.
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Nov 20, 2013 5:00 PM in response to roqaihby Clyde77,apple does not unlock phones. the carrier orders phones locked to them only they can unlock. if your carrier will not help then you are out of luck sorry.
official apple article explains it all
see
http://support.apple.com/kb/HT5014
again its not Apple that unlocks. the carrier can legally refuse to unlock the device
Peace, Clyde
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Nov 20, 2013 5:47 PM in response to roqaihby Lawrence Finch,Since you mention AT&T I assume it is locked to AT&T. Here is their policy for unlocking: http://www.att.com/esupport/article.jsp?sid=KB414532