My iPhone screen is frozen with the apple icon. I cannot power down or do anything.

I plugged my iPhone in to charge it. I unplugged it and the screen was frozen (black with white apple icon). I cannot power down or use the touchscreen. The phone seems to be working because the alarm I set went off and Suri was activated when I was trying to power down and restart. How can I get back to my touch screen?

iPhone 4S

Posted on Nov 21, 2013 9:59 AM

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My iPhone screen is frozen with the apple icon. I cannot power down or do anything.

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