HT201659: Use Restrictions in iTunes on your Mac or PC

Learn about Use Restrictions in iTunes on your Mac or PC
Nick Cangiamilla

Q: I want my I tunes to let me buy music but it always throws two questions at me and I answer both correctly but it always says I'm wrong and it won't let me buy anymore music and it's very upsetting

I need help to have my I tunes let me in through my new I phone 5. It always says answer these two questions so I answer them but they always say I'm wrong when I know that I'm not. I know my childhood friend and I know my first album

iPhone 5, iOS 7.0.3

Posted on Nov 21, 2013 9:51 AM

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Q: I want my I tunes to let me buy music but it always throws two questions at me and I answer both correctly but it always says I'm ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Nov 21, 2013 10:15 AM in response to Nick Cangiamilla
    Level 10 (135,203 points)
    iTunes
    Nov 21, 2013 10:15 AM in response to Nick Cangiamilla

    If your answers aren't being accepted then you will need to get them reset. Ifyou have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312