Previous 1 2 Next 26 Replies Latest reply: Dec 21, 2013 8:41 AM by Drew Reece Go to original post
  • CarrionFairy Level 1 (0 points)

    I've got the email aaand it says that they've ran hardware tests (Apple service diagnostics, video system test and some practical tests), and software tests (working from outside OS and OS prophylactics). In conclusion my computer has had software problems. That's it. Well we'll see from now how it'll behave. Now it's working almost as it was with snow leopard and i'm thinking about installing more ram. I hope that I won't see them soon.

  • madrich Level 1 (120 points)

    Thank you for sharing the information. i appreciate it. Happy Holidays to you.

  • CarrionFairy Level 1 (0 points)

    aaaaand it paniced again. Please, someone, obviously, more competent than those boys form the ASC, to look at the panic report again.. I don't know what to do


    Fri Dec 20 07:59:26 2013

    panic(cpu 3 caller 0xffffff7f96159fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80b3760000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 3), Frame : Return Address

    0xffffff808ffeaea0 : 0xffffff8013e22f69

    0xffffff808ffeaf20 : 0xffffff7f96159fac

    0xffffff808ffeaff0 : 0xffffff7f9481c53d

    0xffffff808ffeb0b0 : 0xffffff7f948e8d9e

    0xffffff808ffeb0f0 : 0xffffff7f948e8dfc

    0xffffff808ffeb160 : 0xffffff7f94b6d5be

    0xffffff808ffeb290 : 0xffffff7f9490cd41

    0xffffff808ffeb2b0 : 0xffffff7f9482308d

    0xffffff808ffeb360 : 0xffffff7f94820bae

    0xffffff808ffeb560 : 0xffffff7f948224d7

    0xffffff808ffeb630 : 0xffffff7f957815bf

    0xffffff808ffeb700 : 0xffffff7f957ab993

    0xffffff808ffeb780 : 0xffffff7f95793cc0

    0xffffff808ffeb7e0 : 0xffffff7f957945ba

    0xffffff808ffeb830 : 0xffffff7f95794934

    0xffffff808ffeb8a0 : 0xffffff7f957951a8

    0xffffff808ffeb8e0 : 0xffffff7f957621ca

    0xffffff808ffeba60 : 0xffffff7f95791b20

    0xffffff808ffebb20 : 0xffffff7f95760cb9

    0xffffff808ffebb70 : 0xffffff80142cc226

    0xffffff808ffebb90 : 0xffffff80142cd821

    0xffffff808ffebbf0 : 0xffffff80142cb28f

    0xffffff808ffebd40 : 0xffffff8013eb6008

    0xffffff808ffebe50 : 0xffffff8013e26bb1

    0xffffff808ffebe80 : 0xffffff8013e139b5

    0xffffff808ffebef0 : 0xffffff8013e1e003

    0xffffff808ffebf70 : 0xffffff8013ec921d

    0xffffff808ffebfb0 : 0xffffff8013ef3e26

          Kernel Extensions in backtrace:

   [0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f947cb000->0xffffff7f94a3afff

                dependency:[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f944ba000

                dependency:[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f947bb000

                dependency:[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f94778000

   [3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f94a45000->0xffffff7f94cf1fff

                dependency:[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f947cb000

                dependency:[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f944ba000

   [A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f9614c000->0xffffff7f9615efff

                dependency:[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f96144000

                dependency:[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f94724000

                dependency:[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f944ba000

                dependency:[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f94778000

                dependency:[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f96147000

   [67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f9 574f000->0xffffff7f95819fff

                dependency:[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f944ba000

                dependency:[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f947bb000

                dependency:[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f94778000

                dependency:[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f947cb000



    BSD process name corresponding to current thread: WindowServer



    Mac OS version:




    Kernel version:

    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64


    Kernel slide:     0x0000000013c00000

    Kernel text base: 0xffffff8013e00000

    System model name: MacBookPro6,2 (Mac-F22586C8)



    System uptime in nanoseconds: 14098754264484

    last loaded kext at 10281914868160:          240.2 (addr 0xffffff7f96262000, size 12288)

    last unloaded kext at 10396056492106:          4.2.1b2 (addr 0xffffff7f9625c000, size 16384)

    loaded kexts:          1.60          1.9.5d0          100.14.11          3.0          4.2.0f6          124          2.5.2fc2          1.0.0d1          2.0.4d1          7.0.0          1          2.5.2fc2          8.1.8          1.7.0          4.2.0f6          3.4.12          3.5.13          1.1.12          8.1.8          8.1.8          1.0.0          1.0.0          3.0.4d1          240.2          3.3.5          325.7          240.2          3.6.0          1.0.0d1          1.0.0d1          35          404          2.4.0          650.4.4          700.20.22          3.6.9b9          4.9.9          650.4.1          2.9.5          161.0.0          2.0          2.0          1.8          2.0          2.0          1.7          216.0.0          153          3          216.0.0          3.4.12          1.0          10.0.7          2.5.2fc2          1.0.0          1.9.4fc11          1.14          91          4.2.0f6          4.2.0f6          2.5.2fc2          2.5.2fc2          1.0.4          3.4.12          1.0.12d1          8.1.8          8.1.8          1.0.11d1          2.3.6          2.3.6          2.2.5          1.0.0          5.5.1d27          3.1.6d1          3.6.0          3.6.0          240.6          650.4.4          3.6.0          1.7          1.7.1          1.7.1          650.4.0          650.4.0          2.6.0          3.6.0          600.34          1.0.3b3          1.0.1b4          3.2          650.4.4          4.5.5          650.4.4          2.6.0          2.0          2.0          2.0.0          1.1          278.10          1.0.0d1          7          2          371.1          1.9          21          28.30          2.0          2.8          1.4          1.0          1

  • Drew Reece Level 5 (6,155 points)

    I can't see any third party items in that panic, did they reinstall the OS at the ASC?


    If they did &amp; you haven't added much software I'd go back and specifically ask about the hardware issues with this model (see Linc's earlier link).

  • CarrionFairy Level 1 (0 points)

    I've explained to them exactly what the other guys told me in first place here, they couldn't run the video diagnostics in front of me so I asked them after they returned it to me why this happened and if were they able to ran it, but the answers were.. yes, of course. And they took me money. They also explained to me that there's some kind of ASP "register" where all ASPs upload the information from every diagnostics they've done to Apple's products, some kind of option, maybe on Apple's site, but I cannot find it. I'm very disappointed, they've told me that everything is fixed and they've blamed it on the software, but obviously it's not. To who I can turn to, to tell me what I can do from now on? I love my MBP, but I don't want it to shut down wherever it likes.

  • Drew Reece Level 5 (6,155 points)

    Are they an Apple store or do you have one near you? Is it still in warranty? If it is I would contact Apple. Otherwise contact the ASC again and see if they will look at it properly. If they are Apple certified they should be able to order parts etc.


    Another option is to install 10.8 or earlier if that seemed to well work before, but that doesn't alter the potentially bad hardware.

  • madrich Level 1 (120 points)

    @CarrionFairy: I am so sorry that you are still having computer problems. I would highly recommend that you that your MBP to an Apple Store Genius. Bring your receipt and the email that the ASP gave you regarding kernel problem. Apple is very understanding and customer focused and they will help you resolve this problem. Good Luck!

  • CarrionFairy Level 1 (0 points)

    Please, check at the following posts and give me some advice, you seem competent and I'm in very sticky situation. I'll be very gratefull, Oh and we don't have in our country Geniuses only ASP.

  • madrich Level 1 (120 points)

    Try doing a Safe Boot, or login as a new Guest User. See if the Panic Kernel occurs. Keep in mind that your computer will react slower in the Safe mode. If it does not occur it would seem to indicate that a nonApple, 3rd party software could be the cause.

  • Drew Reece Level 5 (6,155 points)

    CarrionFairy, have you installed any software since the machine was reinstalled? You still haven't confirmed this is what the ASC did.


    madrich, the GPU panic log doesn't show any 3rd party items as far as I can see. EtreCheck will list them, however this model of Mac can have GPU issues so it points towards the hardware if the service center replacedthe OS.


    You really need to get back in touch with the ASP, they didn't resolve your issue, and if you keep waiting they may lose the will to help you (there may be a short warranty or period that is covered after a service). 

  • CarrionFairy Level 1 (0 points)

    I've done safe boot before, the graphical environment was lagging awfully...   @Drew Reece yes they've told me that they have reinstalled Mavericks. It seems like we'll have to meet again with ASP, it won't be a pleasure meeting for me at least.

  • Drew Reece Level 5 (6,155 points)

    Safe boot will be awfully 'laggy', you can't use that as a sign of anything. The graphics drivers are all running without any of the extra 'bells & whistles', this is normal & happens on all Macs.

    All you can do is try the same things that may have caused the GPU panic. Some apps won't run at all in safe mode, test as much as you can, if you can get a GPU panic in safe mode it increases the odds of it being a hardware issue (it's also more info for the ASP to digest).



    If the ASP don't seem at all helpful the next option is to call Apple, but that seems like a long shot that will result in more time & probably more cost if they allow you to send it to them for repair, chances are they will refer you to another ASP, especially if it is out of warranty. The known issue may help your case, but it seems like Apple may charge users who are out of warranty.


    This thread has several other users with the same model & GPU panics on 10.9 too… (sorry, I thought I had already mentioned this).


    I wish there was a better answer, but the clean install indicates the issue is wider than a damaged OS or 3rd party items (assuming you didn't reinstall some bad software).


    Did you have any crashes like this on earlier OS', if that worked OK, you could revert to have a Mac that works but it is simply 'papering over the cracks'.

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