Problems with Mavericks - incredibly slow/ Kernel panics

Question

CarrionFairy Author

Level 1

0 points

Problems with Mavericks - incredibly slow/ Kernel panics

I need some help. I repaired permissions, checked mackintosh HD - it was ok. That's my ETRE:

Hardware Information:

MacBook Pro (15-inch, Mid 2010)

MacBook Pro - model: MacBookPro6,2

1 2.66 GHz Intel Core i7 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics - VRAM: 288 MB

NVIDIA GeForce GT 330M - VRAM: 512 MB

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0

AirPlay: Version: 1.9

AppleAVBAudio: Version: 2.0.0

iSightAudio: Version: 7.7.3

System Software:

OS X 10.9 (13A603) - Uptime: 0 days 0:14:53

Disk Information:

TOSHIBA MK5055GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (130.06 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Kernel Extensions:

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.autodesk.backburner_manager.plist

[loaded] com.autodesk.backburner_server.plist

[loaded] com.autodesk.backburner_start.plist

[loaded] com.barebones.textwrangler.plist

[loaded] com.quark.quarkupdate.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.CS5ServiceManager.plist

[loaded] com.jrdcom.com.IM.Connection-Manager.plist

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.google.keystone.agent.plist

User Login Items:

iTunesHelper

Skype

BitTorrent

Battery Health

3rd Party Preference Panes:

Flash Player

Growl

Java

Perian

Tuxera NTFS

Internet Plug-ins:

Default Browser.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

Google Earth Web Plug-in.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

QuickTime Plugin.plugin

User Internet Plug-ins:

Bad Fonts:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

3% WindowServer

1% EtreCheck

1% Google Chrome

1% sysmond

1% fontd

0% Activity Monitor

0% loginwindow

0% aosnotifyd

Top Processes by Memory:

152 MB Google Chrome

119 MB Skype

115 MB com.apple.IconServicesAgent

94 MB iTunes

90 MB WindowServer

86 MB mds_stores

78 MB Finder

74 MB mdworker

70 MB Dock

68 MB Google Chrome Helper

Virtual Memory Statistics:

488 MB Free RAM

1.55 GB Active RAM

1.08 GB Inactive RAM

778 MB Wired RAM

534 MB Page-ins

0 B Page-outs

MacBook Pro, OS X Mavericks (10.9)

Posted on Nov 21, 2013 10:05 AM

Reply

Answer 1

Drew Reece

Level 6

10,660 points

Nov 21, 2013 2:29 PM in response to CarrionFairy

Quoting the symptoms for reference…

CarrionFairy wrote:

Well I'll give it a try, because I'm so ****** off, I've had several kernel panics and Mavericks is incredibly slow, so slow that when I see the rotating sphere (almost all the time doh) I'd like to smash it in the floor. All kinds of help is highly appreciated. That's my ETRE (kudos to the developers): Oh, and you may ask why I use Chrome instead of Safari... Safari is just teribly slow and Chrome is better.

Has 10.9 always been like this, or has it develped recently?

Chrome is fine, so long as it is up to date (it should auto update anyway).

There is nothing obvious that looks like it could cause the slowness & kernel panics aside from these items that load into the system.

I'd suggest double check they are up to date or remove if they are not needed, then try safe boot.

CarrionFairy wrote:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.autodesk.backburner_manager.plist

[loaded] com.autodesk.backburner_server.plist

[loaded] com.autodesk.backburner_start.plist

[loaded] com.barebones.textwrangler.plist

[loaded] com.quark.quarkupdate.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.CS5ServiceManager.plist

[loaded] com.jrdcom.com.IM.Connection-Manager.plist

Also try a boot into 'Safe mode' (hold shift after the chime until the spinning 'cog' appears). Ensure the login window says 'safe mode'.

https://support.apple.com/kb/HT1455

It will disable all third party extensions & startup items.

Be aware that some features will be disabled like wifi on some models, graphics drivers will be in a reduced mode - this is normal in safe mode. Test as much as possible to see if the issues re-appear.

Reboot to go back to normal.

If updating the apps and safe mode doesn't help, I'd backup the entire disk & reboot to recovery & reinstall OS X. It will leave the apps & user data in place if you choose the default options.

Let us know how the updates & safe mode test go.

Reply

Answer 2

CarrionFairy Author

Level 1

0 points

Nov 22, 2013 5:34 AM in response to Drew Reece

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.autodesk.backburner_manager.plist

[loaded] com.autodesk.backburner_server.plist

[loaded] com.autodesk.backburner_start.plist

[loaded] com.barebones.textwrangler.plist

[loaded] com.quark.quarkupdate.plist

I've updated Adobe, but the strange thing is that I uninstalled autodesk products a couple of months ago, and quarkexpress a week ago.

Safe mode was a mess, I opened "finder" - my main problem is with it because I'm working with lots of images, I cannot cmd-shift (delete) them properly - it's like it's not in real time with the preview and when I must delete several files at a time it becomes a total mess.

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Answer 3

etresoft

Level 8

46,068 points

Nov 22, 2013 5:52 AM in response to CarrionFairy

How did you uninstall them? You must use the vendor-provided uninstaller. Any other method is likely to leave debris that can cause problems. You are running BitTorrent via a login item. I can't think of a better way to slow down and destabilize a machine than that. Normally, having kernel panics without any 3rd party kernel extensions is a sign of a hardware failure. However, all bets are off when you have given the worst people on the internet write access to your system.

Reply

Answer 4

Drew Reece

Level 6

10,660 points

Nov 22, 2013 11:09 AM in response to CarrionFairy

Removing/ disabling bittorrent may help if your Mac is getting tied up reading & writing lots of data for sharing via the web.

Those launchd jobs run in the background. If you had deleted any major parts of the software I'd expect at least some of the jobs to fail, they all seem to be loaded happily.

It suggests there may be a lot left behind. The jobs can be deleted, but whats the point if all the software is still taking space & simply waiting for you to relaunch it so it can re-create the job.

Some companies have removal tools or instructions.

How to Uninstall QuarkXPress?

Autodesk - Autodesk Smoke Services & Support- The last paragraph mentions a 'graphical uninstaller'

Searching autodesk should help…

http://usa.autodesk.com/adsk/servlet/u/gsearch/results?siteID=123112&catID=12315 5&id=2088334&qt=uninstall+mac&srchSource=gss

I don't know what this is…

com.jrdcom.com.IM.Connection-Manager.plist

Assuming Adobe's apps are all up to date those jobs might be OK, but makes sure you check the Adobe support to see if they are 10.9 compatible or have any known bugs.

Safe mode will disable those launchd jobs, which didn't seem to help. So I'd backup & reinstall the OS. If you are lucky it will improve. It just feels like a lame suggestion, but it can help it seems.

Reply

Answer 5

Linc Davis

Level 10

209,535 points

Nov 22, 2013 4:09 PM in response to CarrionFairy

If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Select the most recent panic report (with a name that begins with "Kernel" and ends in ".panic") under the heading System Diagnostic Reports on the left. If you don't see that heading, select

View ▹ Show Log List

from the menu bar. Post the entire contents of the report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post any other kind of diagnostic report, such as a hang report.

Reply

Answer 6

CarrionFairy Author

Level 1

0 points

Nov 23, 2013 9:31 AM in response to Linc Davis

well that's the last one:

and there are several other logs titled "backburnermanager.crash"

Fri Nov 15 18:06:34 2013

panic(cpu 1 caller 0xffffff7f9b75ffac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80b8c9e000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 1), Frame : Return Address

0xffffff809605aea0 : 0xffffff8019422f69

0xffffff809605af20 : 0xffffff7f9b75ffac

0xffffff809605aff0 : 0xffffff7f99e1c53d

0xffffff809605b0b0 : 0xffffff7f99ee8d9e

0xffffff809605b0f0 : 0xffffff7f99ee8dfc

0xffffff809605b160 : 0xffffff7f9a16d5be

0xffffff809605b290 : 0xffffff7f99f0cd41

0xffffff809605b2b0 : 0xffffff7f99e2308d

0xffffff809605b360 : 0xffffff7f99e20bae

0xffffff809605b560 : 0xffffff7f99e224d7

0xffffff809605b630 : 0xffffff7f9ad875bf

0xffffff809605b700 : 0xffffff7f9adb1993

0xffffff809605b780 : 0xffffff7f9ad99cc0

0xffffff809605b7e0 : 0xffffff7f9ad9a5ba

0xffffff809605b830 : 0xffffff7f9ad9a934

0xffffff809605b8a0 : 0xffffff7f9ad9b1a8

0xffffff809605b8e0 : 0xffffff7f9ad681ca

0xffffff809605ba60 : 0xffffff7f9ad97b20

0xffffff809605bb20 : 0xffffff7f9ad66cb9

0xffffff809605bb70 : 0xffffff80198cc226

0xffffff809605bb90 : 0xffffff80198cd821

0xffffff809605bbf0 : 0xffffff80198cb28f

0xffffff809605bd40 : 0xffffff80194b6008

0xffffff809605be50 : 0xffffff8019426bb1

0xffffff809605be80 : 0xffffff80194139b5

0xffffff809605bef0 : 0xffffff801941e003

0xffffff809605bf70 : 0xffffff80194c921d

0xffffff809605bfb0 : 0xffffff80194f3e26

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f9b752000->0xffffff7f9b764fff

dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f9b74a000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f99d24000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f99aba000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f99d78000

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f9b74d000

com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f99dcb000->0xffffff7f9a03afff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f99aba000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f99dbb000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f99d78000

com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f9 ad55000->0xffffff7f9ae1ffff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f99aba000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f99dbb000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f99d78000

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f99dcb000

com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f9a045000->0xffffff7f9a2f1fff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f99dcb000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f99aba000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

13A603

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel slide: 0x0000000019200000

Kernel text base: 0xffffff8019400000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 22315419869687

last loaded kext at 325140556482: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9b862000, size 65536)

last unloaded kext at 435114423242: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9b862000, size 57344)

loaded kexts:

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.14.11

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.5.2fc2

com.apple.driver.AppleMikeyDriver 2.5.2fc2

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleIntelHDGraphics 8.1.8

com.apple.driver.AppleIntelHDGraphicsFB 8.1.8

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.GeForceTesla 8.1.8

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleMuxControl 3.4.12

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBCardReader 3.3.5

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleIRController 325.7

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AppleUSBEHCI 650.4.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.2fc2

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.5.2fc2

com.apple.iokit.IOHDAFamily 2.5.2fc2

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.nvidia.classic.NVDAResmanTesla 8.1.8

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.driver.AppleGraphicsControl 3.4.12

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.AppleUSBMultitouch 240.6

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

System Profile:

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: TOSHIBA MK5055GSXF, 500.11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub

USB Device: IR Receiver

USB Device: Built-in iSight

USB Device: Hub

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Internal Memory Card Reader

Thunderbolt Bus:

Reply

Answer 7

Drew Reece

Level 6

10,660 points

Nov 23, 2013 9:35 AM in response to CarrionFairy

backburnermanager is a part of autodesk's software, did you eventually uninstall it?

If it kernel panics again look for the neweset panic.log.

Reply

Answer 8

Linc Davis

Level 10

209,535 points

Nov 23, 2013 10:07 AM in response to CarrionFairy

You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:

MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.

Print the first page of the panic report, and the support page linked above, and bring them with you.

Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair. The model was discontinued in February 2011, so the replacement program will be ending quite soon.

Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Sometimes the replacement part is also defective, so be prepared for that possibility.

If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.

*An SSD doesn't need to be zeroed.

Reply

Answer 9

CarrionFairy Author

Level 1

0 points

Nov 29, 2013 11:12 PM in response to Linc Davis

Ahhh It happened once again:

Sat Nov 30 08:43:48 2013

panic(cpu 3 caller 0xffffff7f99759fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80b6abf000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 3), Frame : Return Address

0xffffff80db9d2ea0 : 0xffffff8017422f69

0xffffff80db9d2f20 : 0xffffff7f99759fac

0xffffff80db9d2ff0 : 0xffffff7f97e1c53d

0xffffff80db9d30b0 : 0xffffff7f97ee8d9e

0xffffff80db9d30f0 : 0xffffff7f97ee8dfc

0xffffff80db9d3160 : 0xffffff7f9816d5be

0xffffff80db9d3290 : 0xffffff7f97f0cd41

0xffffff80db9d32b0 : 0xffffff7f97e2308d

0xffffff80db9d3360 : 0xffffff7f97e20bae

0xffffff80db9d3560 : 0xffffff7f97e224d7

0xffffff80db9d3630 : 0xffffff7f98d815bf

0xffffff80db9d3700 : 0xffffff7f98dab993

0xffffff80db9d3780 : 0xffffff7f98d93cc0

0xffffff80db9d37e0 : 0xffffff7f98d945ba

0xffffff80db9d3830 : 0xffffff7f98d94934

0xffffff80db9d38a0 : 0xffffff7f98d951a8

0xffffff80db9d38e0 : 0xffffff7f98d621ca

0xffffff80db9d3a60 : 0xffffff7f98d91b20

0xffffff80db9d3b20 : 0xffffff7f98d60cb9

0xffffff80db9d3b70 : 0xffffff80178cc226

0xffffff80db9d3b90 : 0xffffff80178cd821

0xffffff80db9d3bf0 : 0xffffff80178cb28f

0xffffff80db9d3d40 : 0xffffff80174b6008

0xffffff80db9d3e50 : 0xffffff8017426bb1

0xffffff80db9d3e80 : 0xffffff80174139b5

0xffffff80db9d3ef0 : 0xffffff801741e003

0xffffff80db9d3f70 : 0xffffff80174c921d

0xffffff80db9d3fb0 : 0xffffff80174f3e26

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f9974c000->0xffffff7f9975efff

dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f99744000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f97d24000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f97aba000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f97d78000

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f99747000

com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f97dcb000->0xffffff7f9803afff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f97aba000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f97dbb000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f97d78000

com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f98045000->0xffffff7f982f1fff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f97dcb000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f97aba000

com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f9 8d4f000->0xffffff7f98e19fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f97aba000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f97dbb000

dependen

Reply

Answer 10

Linc Davis

Level 10

209,535 points

Nov 29, 2013 11:44 PM in response to CarrionFairy

Posting more panic logs isn't going to change anything.

Reply

Answer 11

CarrionFairy Author

Level 1

0 points

Dec 1, 2013 11:24 AM in response to Linc Davis

Yes, I just made an appointment for an ASP. Thank you very much.

Reply

Answer 12

CarrionFairy Author

Level 1

0 points

Dec 18, 2013 9:47 AM in response to Linc Davis

Just to tell you what happened.. I just got it from the Apple authorized service provider and they told me that it wasn't a problem connected with the logic board, the computer now runs slightly better and they took me 50 euros. So that's it. I'm still waiting for an email with a document with info what they have had exactly done to it.

Reply

Answer 13

madrich

Level 1

124 points

Dec 18, 2013 9:55 AM in response to CarrionFairy

Please let us know. I am curious because my Apple Genius said it was the logic board. It was replaced and restored with Snow Leopard; instead of Mavericks. My MBP is working great now (again.)

Reply

Answer 14

CarrionFairy Author

Level 1

0 points

Dec 18, 2013 10:20 AM in response to madrich

Well of course, I was kind of cautios because the video test didn't start twice on the diagnostics which they ran in front of me, so I was completely "sure" that it was the problem mentioned above.

When I get the mail I'll tell you asap what's written in it, I had to insist to give me this information.

Reply

Answer 15

CarrionFairy Author

Level 1

0 points

Dec 19, 2013 10:52 AM in response to madrich

I've got the email aaand it says that they've ran hardware tests (Apple service diagnostics, video system test and some practical tests), and software tests (working from outside OS and OS prophylactics). In conclusion my computer has had software problems. That's it. Well we'll see from now how it'll behave. Now it's working almost as it was with snow leopard and i'm thinking about installing more ram. I hope that I won't see them soon.

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