Previous 1 2 Next 26 Replies Latest reply: Dec 21, 2013 8:41 AM by Drew Reece
CarrionFairy Level 1 (0 points)

I need some help. I repaired permissions, checked mackintosh HD - it was ok. That's my ETRE:

Hardware Information:

          MacBook Pro (15-inch, Mid 2010)

          MacBook Pro - model: MacBookPro6,2

          1 2.66 GHz Intel Core i7 CPU: 2 cores

          4 GB RAM


Video Information:

          Intel HD Graphics - VRAM: 288 MB

          NVIDIA GeForce GT 330M - VRAM: 512 MB


Audio Plug-ins:

          BluetoothAudioPlugIn: Version: 1.0

          AirPlay: Version: 1.9

          AppleAVBAudio: Version: 2.0.0

          iSightAudio: Version: 7.7.3


System Software:

          OS X 10.9 (13A603) - Uptime: 0 days 0:14:53


Disk Information:

          TOSHIBA MK5055GSXF disk0 : (500.11 GB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) /: 499.25 GB (130.06 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB


          MATSHITADVD-R   UJ-898


USB Information:

          Apple Inc. Apple Internal Keyboard / Trackpad


          Apple Inc. BRCM2070 Hub

                    Apple Inc. Bluetooth USB Host Controller


          Apple Internal Memory Card Reader


          Apple Inc. Built-in iSight


          Apple Computer, Inc. IR Receiver


FireWire Information:


Thunderbolt Information:


Kernel Extensions:


Problem System Launch Daemons:


Problem System Launch Agents:


Launch Daemons:

          [loaded] com.adobe.fpsaud.plist

          [loaded] com.adobe.SwitchBoard.plist

          [loaded] com.autodesk.backburner_manager.plist

          [loaded] com.autodesk.backburner_server.plist

          [loaded] com.autodesk.backburner_start.plist

          [loaded] com.barebones.textwrangler.plist

          [loaded] com.quark.quarkupdate.plist


Launch Agents:

          [not loaded] com.adobe.AAM.Updater-1.0.plist

          [loaded] com.adobe.CS5ServiceManager.plist



User Launch Agents:

          [loaded] com.adobe.AAM.Updater-1.0.plist



User Login Items:




          Battery Health


3rd Party Preference Panes:

          Flash Player




          Tuxera NTFS


Internet Plug-ins:

          Default Browser.plugin

          Flash Player.plugin


          Google Earth Web Plug-in.plugin



          QuickTime Plugin.plugin


User Internet Plug-ins:


Bad Fonts:



Time Machine:

          Time Machine not configured!


Top Processes by CPU:

               3%          WindowServer

               1%          EtreCheck

               1%          Google Chrome

               1%          sysmond

               1%          fontd

               0%          Activity Monitor

               0%          loginwindow

               0%          aosnotifyd


Top Processes by Memory:

          152 MB             Google Chrome

          119 MB             Skype

          115 MB   

          94 MB              iTunes

          90 MB              WindowServer

          86 MB              mds_stores

          78 MB              Finder

          74 MB              mdworker

          70 MB              Dock

          68 MB              Google Chrome Helper


Virtual Memory Statistics:

          488 MB             Free RAM

          1.55 GB            Active RAM

          1.08 GB            Inactive RAM

          778 MB             Wired RAM

          534 MB             Page-ins

          0 B                Page-outs

MacBook Pro, OS X Mavericks (10.9)
  • Drew Reece Level 5 (6,210 points)

    Quoting the symptoms for reference…

    CarrionFairy wrote:

    Well I'll give it a try, because I'm so ****** off, I've had several kernel panics and Mavericks is incredibly slow, so slow that when I see the rotating sphere (almost all the time doh) I'd like to smash it in the floor. All kinds of help is highly appreciated. That's my ETRE (kudos to the developers): Oh, and you may ask why I use Chrome instead of Safari... Safari is just teribly slow and Chrome is better.

    Has 10.9 always been like this, or has it develped recently?

    Chrome is fine, so long as it is up to date (it should auto update anyway).

    There is nothing obvious that looks like it could cause the slowness & kernel panics aside from these items that load into the system.

    I'd suggest double check they are up to date or remove if they are not needed, then try safe boot.

    CarrionFairy wrote:


    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.adobe.SwitchBoard.plist

              [loaded] com.autodesk.backburner_manager.plist

              [loaded] com.autodesk.backburner_server.plist

              [loaded] com.autodesk.backburner_start.plist

              [loaded] com.barebones.textwrangler.plist

              [loaded] com.quark.quarkupdate.plist


    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.adobe.CS5ServiceManager.plist




    Also try a boot into 'Safe mode' (hold shift after the chime until the spinning 'cog' appears). Ensure the login window says 'safe mode'.

    It will disable all third party extensions & startup items.

    Be aware that some features will be disabled like wifi on some models, graphics drivers will be in a reduced mode - this is normal in safe mode. Test as much as possible to see if the issues re-appear.

    Reboot to go back to normal.


    If updating the apps and safe mode doesn't help, I'd backup the entire disk & reboot to recovery & reinstall OS X. It will leave the apps & user data in place if you choose the default options.


    Let us know how the updates & safe mode test go.

  • CarrionFairy Level 1 (0 points)

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.adobe.SwitchBoard.plist

              [loaded] com.autodesk.backburner_manager.plist

              [loaded] com.autodesk.backburner_server.plist

              [loaded] com.autodesk.backburner_start.plist

              [loaded] com.barebones.textwrangler.plist

              [loaded] com.quark.quarkupdate.plist


    I've updated Adobe, but the strange thing is that I uninstalled autodesk products a couple of months ago, and quarkexpress a week ago. 


    Safe mode was a mess, I opened "finder" - my main problem is with it because I'm working with lots of images, I cannot cmd-shift (delete) them properly - it's like it's not in real time with the preview and when I must delete several files at a time it becomes a total mess.

  • etresoft Level 7 (27,801 points)

    How did you uninstall them? You must use the vendor-provided uninstaller. Any other method is likely to leave debris that can cause problems. You are running BitTorrent via a login item. I can't think of a better way to slow down and destabilize a machine than that. Normally, having kernel panics without any 3rd party kernel extensions is a sign of a hardware failure. However, all bets are off when you have given the worst people on the internet write access to your system.

  • Drew Reece Level 5 (6,210 points)

    Removing/ disabling bittorrent may help if your Mac is getting tied up reading & writing lots of data for sharing via the web.


    Those launchd jobs run in the background. If you had deleted any major parts of the software I'd expect at least some of the jobs to fail, they all seem to be loaded happily.

    It suggests there may be a lot left behind. The jobs can be deleted, but whats the point if all the software is still taking space & simply waiting for you to relaunch it so it can re-create the job.


    Some companies have removal tools or instructions.

    How to Uninstall QuarkXPress?

    Autodesk - Autodesk Smoke Services & Support - The last paragraph mentions a 'graphical uninstaller'

    Searching autodesk should help… 5&id=2088334&qt=uninstall+mac&srchSource=gss


    I don't know what this is…


    Assuming Adobe's apps are all up to date those jobs might be OK, but makes sure you check the Adobe support to see if they are 10.9 compatible or have any known bugs.



    Safe mode will disable those launchd jobs, which didn't seem to help. So I'd backup & reinstall the OS. If you are lucky it will improve. It just feels like a lame suggestion, but it can help it seems.

  • Linc Davis Level 10 (192,426 points)

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.


    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Select the most recent panic report (with a name that begins with "Kernel" and ends in ".panic") under the heading System Diagnostic Reports on the left. If you don't see that heading, select  


    View ▹ Show Log List

    from the menu bar. Post the entire contents of the report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post any other kind of diagnostic report, such as a hang report.

  • CarrionFairy Level 1 (0 points)

    well that's the last one:

    and there are several other logs titled "backburnermanager.crash"

    Fri Nov 15 18:06:34 2013

    panic(cpu 1 caller 0xffffff7f9b75ffac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80b8c9e000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 1), Frame : Return Address

    0xffffff809605aea0 : 0xffffff8019422f69

    0xffffff809605af20 : 0xffffff7f9b75ffac

    0xffffff809605aff0 : 0xffffff7f99e1c53d

    0xffffff809605b0b0 : 0xffffff7f99ee8d9e

    0xffffff809605b0f0 : 0xffffff7f99ee8dfc

    0xffffff809605b160 : 0xffffff7f9a16d5be

    0xffffff809605b290 : 0xffffff7f99f0cd41

    0xffffff809605b2b0 : 0xffffff7f99e2308d

    0xffffff809605b360 : 0xffffff7f99e20bae

    0xffffff809605b560 : 0xffffff7f99e224d7

    0xffffff809605b630 : 0xffffff7f9ad875bf

    0xffffff809605b700 : 0xffffff7f9adb1993

    0xffffff809605b780 : 0xffffff7f9ad99cc0

    0xffffff809605b7e0 : 0xffffff7f9ad9a5ba

    0xffffff809605b830 : 0xffffff7f9ad9a934

    0xffffff809605b8a0 : 0xffffff7f9ad9b1a8

    0xffffff809605b8e0 : 0xffffff7f9ad681ca

    0xffffff809605ba60 : 0xffffff7f9ad97b20

    0xffffff809605bb20 : 0xffffff7f9ad66cb9

    0xffffff809605bb70 : 0xffffff80198cc226

    0xffffff809605bb90 : 0xffffff80198cd821

    0xffffff809605bbf0 : 0xffffff80198cb28f

    0xffffff809605bd40 : 0xffffff80194b6008

    0xffffff809605be50 : 0xffffff8019426bb1

    0xffffff809605be80 : 0xffffff80194139b5

    0xffffff809605bef0 : 0xffffff801941e003

    0xffffff809605bf70 : 0xffffff80194c921d

    0xffffff809605bfb0 : 0xffffff80194f3e26

          Kernel Extensions in backtrace:

   [A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f9b752000->0xffffff7f9b764fff

                dependency:[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f9b74a000

                dependency:[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f99d24000

                dependency:[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f99aba000

                dependency:[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f99d78000

                dependency:[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f9b74d000

   [0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f99dcb000->0xffffff7f9a03afff

                dependency:[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f99aba000

                dependency:[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f99dbb000

                dependency:[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f99d78000

   [67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f9 ad55000->0xffffff7f9ae1ffff

                dependency:[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f99aba000

                dependency:[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f99dbb000

                dependency:[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f99d78000

                dependency:[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f99dcb000

   [3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f9a045000->0xffffff7f9a2f1fff

                dependency:[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f99dcb000

                dependency:[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f99aba000



    BSD process name corresponding to current thread: WindowServer



    Mac OS version:




    Kernel version:

    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64


    Kernel slide:     0x0000000019200000

    Kernel text base: 0xffffff8019400000

    System model name: MacBookPro6,2 (Mac-F22586C8)



    System uptime in nanoseconds: 22315419869687

    last loaded kext at 325140556482:          1.9 (addr 0xffffff7f9b862000, size 65536)

    last unloaded kext at 435114423242:          1.9 (addr 0xffffff7f9b862000, size 57344)

    loaded kexts:          1.60          1.9.5d0          100.14.11          3.0          4.2.0f6          124          2.5.2fc2          2.5.2fc2          2.0.4d1          4.2.0f6          1.0.0          3.5.13          1.0.0d1          7.0.0          1          8.1.8          8.1.8          1.0.0          8.1.8          3.0.4d1          1.7.0          3.4.12          1.1.12          240.2          3.3.5          240.2          1.0.0d1          1.0.0d1          35          325.7          3.6.0          404          2.4.0          4.9.9          700.20.22          650.4.4          2.9.5          3.6.9b9          650.4.1          161.0.0          2.0          2.0          1.8          2.0          2.0          1.7          216.0.0          153          3          216.0.0          3.4.12          1.0          10.0.7          2.5.2fc2          1.0.0          1.9.4fc11          1.14          2.2.5          2.5.2fc2          2.5.2fc2          1.0.12d1          4.2.0f6          8.1.8          91          4.2.0f6          1.0.0          8.1.8          3.1.6d1          5.5.1d27          3.4.12          1.0.4          2.3.6          1.0.11d1          2.3.6          3.6.0          3.6.0          240.6          650.4.4          3.6.0          1.7          1.7.1          1.7.1          2.6.0          3.6.0          650.4.0          650.4.0          4.5.5          600.34          650.4.4          2.6.0          1.0.3b3          1.0.1b4          3.2          650.4.4          2.0          2.0          2.0.0          1.1          278.10          1.0.0d1          7          2          371.1          1.9          21          28.30          2.0          2.8          1.4          1.0          1



    System Profile:

    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (

    Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports

    Network Service: Ethernet, Ethernet, en0

    Serial ATA Device: TOSHIBA MK5055GSXF, 500.11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: Hub

    USB Device: IR Receiver

    USB Device: Built-in iSight

    USB Device: Hub

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: Internal Memory Card Reader

    Thunderbolt Bus:

  • Drew Reece Level 5 (6,210 points)

    backburnermanager is a part of autodesk's software, did you eventually uninstall it?


    If it kernel panics again look for the neweset panic.log.

  • Linc Davis Level 10 (192,426 points)

    You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:

    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.

    Print the first page of the panic report, and the support page linked above, and bring them with you.

    Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair. The model was discontinued in February 2011, so the replacement program will be ending quite soon.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.



    Sometimes the replacement part is also defective, so be prepared for that possibility.
    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
    *An SSD doesn't need to be zeroed.
  • CarrionFairy Level 1 (0 points)

    Ahhh It happened once again:


    Sat Nov 30 08:43:48 2013

    panic(cpu 3 caller 0xffffff7f99759fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80b6abf000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 3), Frame : Return Address

    0xffffff80db9d2ea0 : 0xffffff8017422f69

    0xffffff80db9d2f20 : 0xffffff7f99759fac

    0xffffff80db9d2ff0 : 0xffffff7f97e1c53d

    0xffffff80db9d30b0 : 0xffffff7f97ee8d9e

    0xffffff80db9d30f0 : 0xffffff7f97ee8dfc

    0xffffff80db9d3160 : 0xffffff7f9816d5be

    0xffffff80db9d3290 : 0xffffff7f97f0cd41

    0xffffff80db9d32b0 : 0xffffff7f97e2308d

    0xffffff80db9d3360 : 0xffffff7f97e20bae

    0xffffff80db9d3560 : 0xffffff7f97e224d7

    0xffffff80db9d3630 : 0xffffff7f98d815bf

    0xffffff80db9d3700 : 0xffffff7f98dab993

    0xffffff80db9d3780 : 0xffffff7f98d93cc0

    0xffffff80db9d37e0 : 0xffffff7f98d945ba

    0xffffff80db9d3830 : 0xffffff7f98d94934

    0xffffff80db9d38a0 : 0xffffff7f98d951a8

    0xffffff80db9d38e0 : 0xffffff7f98d621ca

    0xffffff80db9d3a60 : 0xffffff7f98d91b20

    0xffffff80db9d3b20 : 0xffffff7f98d60cb9

    0xffffff80db9d3b70 : 0xffffff80178cc226

    0xffffff80db9d3b90 : 0xffffff80178cd821

    0xffffff80db9d3bf0 : 0xffffff80178cb28f

    0xffffff80db9d3d40 : 0xffffff80174b6008

    0xffffff80db9d3e50 : 0xffffff8017426bb1

    0xffffff80db9d3e80 : 0xffffff80174139b5

    0xffffff80db9d3ef0 : 0xffffff801741e003

    0xffffff80db9d3f70 : 0xffffff80174c921d

    0xffffff80db9d3fb0 : 0xffffff80174f3e26

          Kernel Extensions in backtrace:

   [A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f9974c000->0xffffff7f9975efff

                dependency:[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f99744000

                dependency:[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f97d24000

                dependency:[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f97aba000

                dependency:[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f97d78000

                dependency:[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f99747000

   [0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f97dcb000->0xffffff7f9803afff

                dependency:[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f97aba000

                dependency:[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f97dbb000

                dependency:[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f97d78000

   [3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f98045000->0xffffff7f982f1fff

                dependency:[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f97dcb000

                dependency:[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f97aba000

   [67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f9 8d4f000->0xffffff7f98e19fff

                dependency:[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f97aba000

                dependency:[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f97dbb000


  • Linc Davis Level 10 (192,426 points)

    Posting more panic logs isn't going to change anything.

  • CarrionFairy Level 1 (0 points)

    Yes, I just made an appointment for an ASP. Thank you very much.

  • CarrionFairy Level 1 (0 points)

    Just to tell you what happened.. I just got it from the Apple authorized service provider and they told me that it wasn't a problem connected with the logic board, the computer now runs slightly better and they took me 50 euros. So that's it. I'm still waiting for an email with a document with info what they have had exactly done to it.

  • madrich Level 1 (120 points)

    Please let us know. I am curious because my Apple Genius said it was the logic board. It was replaced and restored with Snow Leopard; instead of Mavericks. My MBP is working great now (again.)

  • CarrionFairy Level 1 (0 points)

    Well of course, I was kind of cautios because the video test didn't start twice on the diagnostics which they ran in front of me, so I was completely "sure" that it was the problem mentioned above.

    When I get the mail I'll tell you asap what's written in it, I had to insist to give me this information.

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