Blank Purchased Page in iTunes

This has been a problem for me since the last update of iTunes. As I said on another thread I am awaiting a response from Apple Engineering. Sr Techs have sent my logs etc to the Engineers to see if they can identify what is causing this.

I will post my outcome, but am begining to worry as I called back today and was told they were still waiting for Engineering review. In addition to the blank screen at the purchased link I see other strange behavior from iTunes like not wanting to launch the first time I double click the icon. After a number of seconds if I click on the icon in the dock it says "Application not Responding" I have to force quit and retry which usually works. I also continue to get pages of permission issues listed no matter how many times I repair permissions. Not sure the permission thing is related though.

An even more odd detail is I am able to view the page on my ipad?? I keep my fingers crossed for a solution.

Eng

Engineering is aware of the problem. For some reason it only happens on certain macs. I am one of the unlucky ones also. Hopefully a fix will come out with next update.

Happening to me also on my Macbook Pro. Also, sometimes I have to force quit iTunes.

I'm getting it as well, and it appears to be a server-side issue. Although I could be wrong. The following method works for me to view my purchase history:

1. Go to the iTunes Store and click Movies.

2. Click Purchased, then click the "All" button.

3. Click Music. You ought to see all your purchases now.

Thanks Michael. That seems to work, pretty much. Still can't see the music I've purchased, but everything else is working. It appears to be a problem with Apple and iTunes as a lot of other people have posted having the same problem.

Ok after spending hours with Senior techs (2 very nice ladies) and waiting for Engineering to review my logs this is where I am.

First lady had me delete prefs, reinstall iTunes create new user etc.etc. The new user account seemed to work at least at first. I searched my drive for old security components from deleted software, removed all 3rd party music players, etc, etc.

Second lady informed me that Eng say there is a network problem and I need to create yet another new user and bring things back over by hand and not with TM. But because this is so annoying to me I was willing to try. Having checked the new users ability to successfully pull up the purchased screen I was happy to do the work. About half way in I checked to make sure it was still working and no joy? Ok now I'm thinking it is possibly a software conflict.

The problem with the Eng's assessment is that I can pull up the page on my iPad, iPhone and laptop via the same network. But I decided to push a little farther. The tech also thought there might be a problem with the user account.

So I completely wiped my computer, reinstalled 10.9 and reinstalled only apple software ... pages, keynote, etc. and found that iTunes would not launch at all!!! I reinstalled iTunes and I was able to launch the program but still had a blank page at the purchased button on the iTunes store. I give up. There is clearly something going on that is not something the user can fix. I think Ernie Goldstein is right. There is a bug in Itunes or 10.9 that is only hitting some computers but only Apple can fix it and I do not think they have identified the cause.