1 Reply Latest reply: Nov 21, 2013 8:00 PM by sberman
almoayyed Level 1 Level 1 (0 points)


I have iphone 5 when I was updating my iOS to 7.0.4 a sign to connect to I tunes appeared, I connected my phone to my computer then when it started to restore stopped @ 50% code 14 appeared. I tried everything (using another USB, deleting I tunes and reinstall, disabled firewall and antivirus ) any solution that I fond and still not working PLEASE HELP


P.S: there is no apple store in my country.

iPhone 5, iOS 7.0.4, Code 14 when connecting to I tunes
  • sberman Level 7 Level 7 (29,310 points)

    Error 13, 14, 35 and 50 (or -50)

    These errors are typically resolved by performing one or more of the steps listed below:

    1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    2. Put a USB 2.0 hub between the device and the computer.
    3. Try a different Dock Connector or Lightning Connector to USB cable.
    4. Eliminate third-party security software conflicts.
    5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. An incorrectly set default packet size can cause this error. Contact the software manufacturer that installed the packet-size modification for assistance. Or, follow this article by Microsoft to reset the packet size back to the default for Windows:How to reset Internet Protocol (TCP/IP).
    6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    7. Try to restore from another known-good computer and network.