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Mokie94

Q: My photos from the iphone 5s are not syncing to My Photo Stream or icloud even though it is enabled

I have just upgraded to the 5s from 4, for the first couple of days the photo stream was working but now all of a sudden the pictures taken on my 5s are not syncing with my photostream and icloud.  I do have the setting enabled on the phone, what has gone wrong and how do I fix it?

iPhone 5s, iOS 7.0.4

Posted on Nov 22, 2013 8:12 AM

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Q: My photos from the iphone 5s are not syncing to My Photo Stream or icloud even though it is enabled

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 22, 2013 8:19 AM in response to Mokie94
    Level 10 (104,390 points)
    Apple TV
    Nov 22, 2013 8:19 AM in response to Mokie94

    Welcome to the Apple Community.

     

    1. Photostream only syncs photos over Wi-Fi, make sure you are connected to Wi-Fi to begin with.
    2. Photostream only syncs when the camera app is closed, ensure it is closed.
    3. Photostream only syncs when the battery is above 20%, try recharging the device

     

    Try disabling photo stream on your device (settings > iCloud), restarting your device and then re-enabling photo stream.

     

    Note: disabling photostream and re-enabling it will result in any photos that are currently in the photostream album on your device, that are older than 30 days old, not being added back.

  • by randers4,

    randers4 randers4 Nov 22, 2013 8:20 AM in response to Mokie94
    Level 9 (62,891 points)
    Nov 22, 2013 8:20 AM in response to Mokie94

    Try turning photo stream off, then back on.  Before doing so, if you have any photo stream photos on your phone that are over 30 days old, save them to your camera roll or you will lose them.

     

    If your phone has stopped syncing other iCloud data, try deleting your iCloud account, then signing back in.  (This only deletes it from your phone, not from iCloud.  Your data will reappear on your phone when you sign back in.O

  • by Mokie94,

    Mokie94 Mokie94 Nov 22, 2013 9:26 AM in response to randers4
    Level 1 (4 points)
    Publishing
    Nov 22, 2013 9:26 AM in response to randers4

    I have turned off and back on the photo stream, and signed out of icloud and back in; it is showing new pictures in the photostream on the phone but not on my computer. I am connected to WiFi, the battery is at 100% and the camrea app is closed.

     

    Thank you for your help

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 22, 2013 9:31 AM in response to Mokie94
    Level 10 (104,390 points)
    Apple TV
    Nov 22, 2013 9:31 AM in response to Mokie94

    If you take photos on your phone and they are placed into photo stream on the phone, your phone is working correctly and it's probably your computer that needs logging out and back into photo stream.