why is the itunes store saying my un or pw is incorrect when its not?

I had to restore my ipad mim of my daughters because she disabled it after forgetting her pw and entering it too many times. The apple experts then told me to go to itunes store on computer and sign in with my un and pw for her ipad mini and i could downlad my purchased apps back onto her ipad mini. But now I dont know what to click on or if Im signed in and wehat im doing, Is there live expert advice from apple? i got it yesterday and talked to someone but now i cant find it anywhere???Please someone helpp me now.

iPad, iOS 6

Posted on Nov 22, 2013 8:51 AM

Reply
1 reply

Nov 22, 2013 9:50 AM in response to amymoerbe

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.


I assume by 'my un and pw' you mean your iTunes id and password. If you do then you can redownload items directly on the iPad. If you aren't already signed into your account on it then you can sign in via Settings > iTunes & App Store and what can be redownloaded for that account will show in the Purchased tabs in the App Store and iTunes store apps on it - music, films and/or TV programmes can't be redownloaded in all countries (audiobooks and ringtones are one-off downloads), and content providers may also have removed their items from the store, so not all purchases may show.


To do it on a computer's iTunes, you can sign into an account via the Store > Sign In drop-down menu option (if an account is currently logged in then you will have a Store > Sign Out menu option instead)


User uploaded file


What can be redownloaded for the account will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page :


User uploaded file


You can then sync themto the iPad


Redownloading an account's past purchases may tie that computer or device to that account for 90 days : http://support.apple.com/kb/HT4627

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why is the itunes store saying my un or pw is incorrect when its not?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.