tried everything from http://support.apple.com/kb/TS1717 but no solution

Question

i still have itunes crashing immediately, sometimes i have a window saying itunes crashed but most of the times it just doesn&#x27;t start apart from creating the itunes directory in the music folder. I tried evertything in this article http://support.apple.com/kb/TS1717 but it still crashes. And when i say everything, i mean really everything. at first creating another user account did the trick , then itunes crashed on that account too and never reopened.anyone has any idea? p.s. i even tried copying the qtsomething.dll and every solution suggested, (even tried every possible compatibility setting). i forgot to say this happened after the upgrade and update to windows 8.1

lzangaro · Answer

it&#x27;s the latest version of itune, 11.1.3

lzangaro · Answer

by the way this is the error log from event viewer, it suggests a problem with ati videocard driver atiumdag.dllLog Name:      ApplicationSource:        Application ErrorDate:          23/11/2013 14:48:00Event ID:      1000Task Category: (100)Level:         ErrorKeywords:      ClassicUser:          N/AComputer:      EnterpriseDescription:Faulting application name: iTunes.exe, version: 11.1.3.8, time stamp: 0x5274a87dFaulting module name: atiumdag.dll_unloaded, version: 9.14.10.924, time stamp: 0x5058161eException code: 0xc0000005Fault offset: 0x00052c60Faulting process ID: 0x133cFaulting application start time: 0x01cee8529e80fd57Faulting application path: C:/Program Files (x86)/iTunes/iTunes.exeFaulting module path: atiumdag.dllReport ID: dd7d9ce7-5445-11e3-bf15-28924a545681Faulting package full name: Faulting package-relative application ID: Event Xml:&lt;Event xmlns&#x3D;"http://schemas.microsoft.com/win/2004/08/events/event"&gt;  &lt;System&gt;    &lt;Provider Name&#x3D;"Application Error" /&gt;    &lt;EventID Qualifiers&#x3D;"0"&gt;1000&lt;/EventID&gt;    &lt;Level&gt;2&lt;/Level&gt;    &lt;Task&gt;100&lt;/Task&gt;    &lt;Keywords&gt;0x80000000000000&lt;/Keywords&gt;    &lt;TimeCreated SystemTime&#x3D;"2013-11-23T13:48:00.000000000Z" /&gt;    &lt;EventRecordID&gt;59179&lt;/EventRecordID&gt;    &lt;Channel&gt;Application&lt;/Channel&gt;    &lt;Computer&gt;Enterprise&lt;/Computer&gt;    &lt;Security /&gt;  &lt;/System&gt;  &lt;EventData&gt;    &lt;Data&gt;iTunes.exe&lt;/Data&gt;    &lt;Data&gt;11.1.3.8&lt;/Data&gt;    &lt;Data&gt;5274a87d&lt;/Data&gt;    &lt;Data&gt;atiumdag.dll_unloaded&lt;/Data&gt;    &lt;Data&gt;9.14.10.924&lt;/Data&gt;    &lt;Data&gt;5058161e&lt;/Data&gt;    &lt;Data&gt;c0000005&lt;/Data&gt;    &lt;Data&gt;00052c60&lt;/Data&gt;    &lt;Data&gt;133c&lt;/Data&gt;    &lt;Data&gt;01cee8529e80fd57&lt;/Data&gt;    &lt;Data&gt;C:/Program Files (x86)/iTunes/iTunes.exe&lt;/Data&gt;    &lt;Data&gt;atiumdag.dll&lt;/Data&gt;    &lt;Data&gt;dd7d9ce7-5445-11e3-bf15-28924a545681&lt;/Data&gt;    &lt;Data&gt;    &lt;/Data&gt;    &lt;Data&gt;    &lt;/Data&gt;  &lt;/EventData&gt;&lt;/Event&gt;I tried uninstalling the driver and reinstalling then updating it via device manager. No results. itunes still crashes with the same error loghope someone can help me

lzangaro · Answer

ok, hope this will help someone.the problem is definetely an incompatibility with ati videocard river. i use a pavillion g6 - hp and i switched itunes to work with ati videocard instead of the intel hd graphics and that caused itunes to stop working. i switched it back to intel hd graphics and puff! it works again.i think i&#x27;ll leave it that way. hope this information will be useful