Scanning in Mavericks? I can no longer use the scanning function in my HP Officejet 4500.
HP says to go through Preview, Image Capture, or Print/Scan in System Prefs.
Still doesn't work. Any ideas/similar experiences?
Mac mini, Mac OS 9.0.x
Same here. I have a HP M1217nfw. The hardware works fine (prints over network (wifi and wired), ePrints, copies off flatbed and feeder) but won't scan and I get the same error message "Failed to open a session on the device."
Did a reset, uninstalled everything, repaired permission twice. Nothing does it.
It worked beautifully while I was stil on Snow Leopard (and still does when I boot off my backup, btw.)
Definetely an issue with Mavericks.
Same here. I have a HP M1217nfw. The hardware works fine (prints over network (wifi and wired), ePrints, copies off flatbed and feeder) but won't scan and I get the same error message "Failed to open a session on the device."
Did a reset, uninstalled everything, repaired permission twice. Nothing does it.
It worked beautifully while I was stil on Snow Leopard (and still does when I boot off my backup, btw.)
Definetely an issue with Mavericks.
Hopefully a fix will arrive via software update?
Hi,
Try resetting the printing system and check if that may help:
http://support.apple.com/kb/PH14141
As well click the Apple icon and then Software Update, install any listed Apple or HP update to ensure you are fully up to date and check for any dfference
Hi:
On Mavericks, ASU has no way to tell where the updates come from. It's essentially the Update section of the App Store. No details, nothing.
Followed your advice: did the reset, re-installed the printer, and still got the same error message.
FYI: I was scanning 5 minutes earlier using the same printer with my MacBook running 10.6.8 (SL) off my Firewire backup disk with absolutely no hiccups.
How does one file a non-crash related bug report with Apple?
This getting very annoying, and I'm starting to think that I should simply recover my SL backups until Apple gets this sorted !
How does one file a non-crash related bug report with Apple?
Same here
This mocel isn't shown as supported on Mavericks.
http://support.apple.com/kb/HT3669
Maybe you should contact HP to see if they plan to support it.
You could try deleting the printer and the /Library/Printers/hp folder and reinstalling the update. If that fails, the entire set of drivers is here:
Sure it is, yet it's called HP LaserJet Professional M1210nf MFP Series *
Today, I followed your other advice, and deleted the printer, deleted the /Library/Printer/hp folder, downloaded the entire set of driver, re-installed the printer twice, once with the driver, once with Bonjour.
The Bonjour Printer has the scan option active, but it is doesn't work (refer to above.), it is called M1217nfw
The Apple Driver Printer doesn't show the scan option at all, it is called M1217nf (as on the http://support.apple.com/kb/HT3669#HP list.) This model number doesn't exist, as far as I can tell.
Still, everything works perfectly in Snow Leopard, for a MF printer that has been manufactured years after Snow Leopard was released.
Why going up in software version means going backwards in compatiblity for brand new product is really the question that puzzles me here.
Me too I have a HP 6510 Printer, have installed newest driver supported Mavericks from HP but SCAN FUNCTION not work !
Sorry, my mistake, I was looking specifically for the 1217 model.
Nothing on the HP site helped?
This thread seems to have a workaround:
Try the Vuescan Program works like charm with my old HP 4370... $39.95 Standard Edition. Cheaper than getting a new scanner.
Hi, Tawny117
I saw the VueScan info, but didn't try it because it said I needed a current driver from HP, and there is no new driver for the HP 4370. So it worked anyway?
Scanning in Mavericks? I can no longer use the scanning function in my HP Officejet 4500. HP says to go through Preview, Image Capture, or Print/Scan in System Prefs. Still doesn't work. Any ideas/similar experiences?
