Previous 1 2 Next 21 Replies Latest reply: Dec 12, 2013 8:09 PM by troublewithscott
troublewithscott Level 1 (0 points)

I try to download Mavericks and my computer has the circle running for two seconds then goes back to the download screen and Mavericks cannot be found on my computer.  At least by me.

MacBook Pro (13-inch Mid 2009), Mac OS X (10.7.5)
  • Level 8 (41,760 points)

    Mavericks will not download to a computer that does not meet the Mountain Lion, system requirements.  Make sure your Mac Pro is in that list, the earlier machines are not.

  • Level 8 (41,760 points)

    Do you have a Mac Pro or a MacBook Pro?

  • troublewithscott Level 1 (0 points)

    I have a MacBook Pro and the version is 10.7.5.  4 GB memory

  • petermac87 Level 5 (7,365 points)


  • Level 8 (41,760 points)

    Ok, it was confusing looking at the subject line and the equipment tag line.  A 2009 should be able to install Mavericks.  So it is not clear why you are being you have enough hard drive space?

  • losofly Level 1 (0 points)

    I have a macbookpro early 2011 with all the requirements and I still cant get Mavericks to download.

  • Arindam C Level 1 (0 points)

    Please consider yourself lucky, don't upgrade to Mavericks. I still face a lot of issues with my applications - too many bugs.  Give it 6 months of time, let the version become a bit stable, only then switch to OS X Mavericks.


    XCode doesn't compile perfectly correct code, Mplayer crashes too often - I use VLC now, Launchpad goes blank, Screen freezes often after display off by hot corners etc etc etc...






    MacBook Pro w/ Retina 15"

    2.4Ghz - i7, 8GB RAM, 512GB SSD, nVidia GT 650M


    Message was edited by: Arindam C

  • losofly Level 1 (0 points)

    And I have 110 GB free.It just wont download and I dont know why.

  • Carolyn Samit Level 10 (103,365 points)


    • Disable anti virus software if installed


    • Make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall


    • Make sure Gatekeeper is enabled



    Open System Preferences > Security & Privacy then select the General tab.


    Make sure either Mac App Store or Mac App Store and identified developers is selected. If that area is grayed out, click the padlock icon to proceed.


    OS X: About Gatekeeper

  • petermac87 Level 5 (7,365 points)

    I highly recommend it. I have it running lightning fast on all my five Macs. No issues at all. Opening your own thread and roubleshooting your system may help.





  • losofly Level 1 (0 points)

    I tried turning my firewall off and enableing gate keeper but it still will not download mavericks. any other suggestions?

  • Linc Davis Level 10 (192,679 points)

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.


    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Mcarc Level 1 (0 points)

    Linc Davis-

    Here is the line from my console


    12/8/13 8:13:22.110 AM App Store: FRPurchaseManager: Preflight operation for 675248567 failed with error: Error Domain=PKDistributionError Code=102 "OS X Mavericks cannot be installed on this computer." UserInfo=0x7fb702ba1c70 {message=OS X Mavericks cannot be installed on this computer., type=Fatal, NSLocalizedDescription=OS X Mavericks cannot be installed on this computer.}

  • Eric Root Level 9 (50,448 points)

    Check that your computer is compatible with Mountain Lion/Mavericks.

    To check the model number hold down the option/alt key, go to the Apple menu and select System Information.

    • iMac (Mid 2007 or newer) model number 7,1 or higher
    • MacBook (Late 2008 Aluminum, or Early 2009 or newer) model number 5,1 or higher
    • MacBook Pro (Mid/Late 2007 or newer) model number 3,1 or higher
    • MacBook Air (Late 2008 or newer) model number 2,1 or higher
    • Mac mini (Early 2009 or newer) model number 3,1 or higher
    • Mac Pro (Early 2008 or newer) model number 3,1 or higher
    • Xserve (Early 2009) model number 3,1 or higher


    Your Mac needs:

    • OS X v10.6.8 or OS X Lion already installed
    • 2 GB or more of memory (More is better - 4 GB minimum seems to be the consensus)
    • 8 GB or more of available space
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