10 Replies Latest reply: Mar 5, 2015 11:58 PM by Ch_4919 Branched to a new discussion.
windyeah Level 1 Level 1

My iPhone 5 (iOS 7.0.4) won't connect to my laptop, but it has no problem what-so-ever connecting to any other pc or mac. My laptop(Samsung 5 Series Ultra NP540U3C-A04SE) makes that little "hey a usb-thing"-sound, but it doesn't do any of the other things it's supposed to do and my phone doesn't charge.


It's NOT the cable, I know that for sure since it charges perfectly in other laptops/pcs/macs + wall.


iTunes told me to install an update in order for my iPhone to connect with iTunes, and so I installed the update and it worked! But then I unplugged my phone to go eat some breakfast and when I returned the phone wouldn't connect. I have tried several usb-ports.

I thought it was my iTunes so i uninstalled all apple-programs on my computer and reinstalled, but nothing changed. IT HAS OBVIOUSLY PREVIOUSLY WORKED.


I have also restarted my computer a couple of times but it still doesn't work.


What do I do?

iPhone 5, iOS 7.0.4
Solved by windyeah on Nov 23, 2013 8:08 AM Solved
I connected another iPhone to the computer, and it installed driver software as you'd expect. I then proceeded to try to connect my own iPhone 5, and it now works! I still don't get why it didn't work though.
Reply by elmac on Nov 23, 2013 5:53 AM Helpful
Try a Reset on your iPhone.............Definately try another USB cable...
Reply by Ralph9430 on Nov 23, 2013 7:50 AM Helpful
Are you connecting through a USB hub? If so try a direct connection. Did you also try a different USB port on the computer?

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