HT204406: Get help with iTunes Match

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choppereddie
Level 1 (0 points)

Q: itunes match crashes while on step 3 uploading artwork and remaining songs (PC)

Old School PC user, just purchased Ipad Air 32gb and Ipod Touch 5th gen. 32gb - decided to purchase Itunes match to have all of my music(20000 songs) available in the cloud. steps 1 and 2 go as planned, step 3 uploading artwork (2014 items) and remaining songs it crashes.I  let it run overnight just to wake up and find It crashed, anyone else having this issue? please help

dell studio xps 435T 64bit, Windows Vista

Posted on Nov 23, 2013 8:27 AM

by bennitto,Solvedanswer
bennitto bennitto
Level 1 (10 points)
A:

Hi, Im having the same issue. It asks me to sign out and then back into itunes store.

Posted on Nov 23, 2013 12:43 PM

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choppereddie

Q: itunes match crashes while on step 3 uploading artwork and remaining songs (PC)

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  • by bennitto,Solvedanswer

    bennitto bennitto Nov 23, 2013 12:43 PM in response to choppereddie
    Level 1 (10 points)
    Nov 23, 2013 12:43 PM in response to choppereddie

    Hi, Im having the same issue. It asks me to sign out and then back into itunes store.

  • by spikebyt,

    spikebyt spikebyt Nov 24, 2013 1:12 AM in response to choppereddie
    Level 1 (0 points)
    Nov 24, 2013 1:12 AM in response to choppereddie

    I've got the same issue here, Machting step 1 and 2 work fine, but when starting step 3 I get a window saying that iTunes has stopped working and it closes automatically. When I restart the process of matching starts again, and stops iTunes again, so normal use of itunes is not possible. What can I do?

     

    EDIT: I have put Match to stop, so I can use iTunes to play my music on my PC. But that does not solve te real issue

    Most of the songs are in the cloud, but because the action cannot be completed the problem persists

     

    TIA Spikebyt

  • by GGooden,

    GGooden GGooden Nov 24, 2013 3:06 PM in response to choppereddie
    Level 1 (0 points)
    Nov 24, 2013 3:06 PM in response to choppereddie

    I can confirm the same problem.  The frustrating part is that when I sign out and back in it's as if it did NOT successfully complete steps 1 and 2 so it has to do it ALL OVER again.. and then crashes each time at step three.

     

    Not exactly a pleasant experience.

     

    GG

  • by dvgdvg,

    dvgdvg dvgdvg Dec 3, 2013 12:19 PM in response to GGooden
    Level 1 (0 points)
    Dec 3, 2013 12:19 PM in response to GGooden

    I am experiencing same issues as GGooden.

    I sign out and back in it's as if it did NOT successfully complete steps 1 and 2 so it has to do it ALL OVER again.. and then crashes each time at step three.

  • by dvgdvg,

    dvgdvg dvgdvg Dec 3, 2013 1:08 PM in response to dvgdvg
    Level 1 (0 points)
    Dec 3, 2013 1:08 PM in response to dvgdvg

    Below is my crash report data:

    (Windows 7 Pro x64)

     

    Faulting application name: iTunes.exe, version: 11.1.3.8, time stamp: 0x5274a87d

    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116

    Exception code: 0x80000003

    Fault offset: 0x00013219

    Faulting process id: 0x18b8

    Faulting application start time: 0x01cef065534f6f34

    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

    Report Id: 86f9f185-5c5e-11e3-9470-001fbc012637

  • by pete@suffolk,

    pete@suffolk pete@suffolk Dec 8, 2013 8:53 AM in response to choppereddie
    Level 1 (4 points)
    iPod
    Dec 8, 2013 8:53 AM in response to choppereddie

    Yes the same for me. I signed up ages ago. It took me several months of tries to get my 60 GB of music up there. It just kept crashing, except just occasionally, it didnt.  So on these occasions I just left it uploading for days on end. I am having the same issues now about updating new additions to iTunes.

     

    I have read that it doesnt like you to have your itunes stored on a standalone HD (which I do) but people seem to have problems with or without this so who knows!

     

    I tried resorting my itunes tracks by the column with the cloud symbol so that all the failed ones were at the top. I think this might have helped a bit. It is a job to tell what helps, it all seems so random. All I can suggest is persevere!

     

    It certainly makes you wonder about the all conquering power of Apple when they seem incapable of sorting this out.

  • by svenjo,

    svenjo svenjo Dec 11, 2013 6:21 PM in response to choppereddie
    Level 1 (0 points)
    Dec 11, 2013 6:21 PM in response to choppereddie

    I have the same problem as described above.  It's been happening since about one week after I signed up for iTunes Match.  Does it not work with Windows 7?  Is there some other account issue?  This is just frustrating.  I paid this money instead of a Spotify account or similar service because I wanted to have access to my recordings on multiple devices.  Does iTunes running on a Windows computer not count?  It works on my iMac desktop and my iPhone, but it doesn't work on my Dell.