HT202157: About Apple TV (2nd and 3rd generation) software updates
Learn about About Apple TV (2nd and 3rd generation) software updates
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All replies
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Helpful answers
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Nov 23, 2013 12:18 PM in response to walakhdarby Brian Cook4,We unplugged and plugged back the apple tv and discovered that all the icons are gone.
ATV has no network access. All the icons that missing require either connecting to iTunes locally, or iCloud over the internet. Since it can not access them it does not give the option.
We are connected to the internet
No your not.
(IP address confirms that).
No it does not.
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Nov 23, 2013 12:23 PM in response to walakhdarby Winston Churchill,Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
1. Restart the Apple TV (Settings > General > Restart).
2. Restart the Apple TV by removing ALL the cables for 30 seconds.
3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
5. Restore the Apple TV (Settings > General > Reset > Restore)