FNRei
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Q: Why can't add songs from computer itunes to iphone 5 - i get exclamation dot

Title says it. I got these few cd's that I cannot put on my iPhone 5. I am using iTunes to manually manage my songs, and some I just can't put on iPhone -they show as regular black and as I try to play them they turn grey/faded and have this exclamation mark before them. I don't find any pattern and tried changing settings or set sync to automatic and etc...this stupid phone has been farther from an attempt at flying from a 5th floor. Please help for I have tried everything and I cannot put my favorite songs on this thing.

Not sure if it helps but currently the 2 cd's I cannot upload are Eric Clapton Greatest Hits and Rolling Stones Greatest Hits. So you see why I'm so upset...

iPhone 5, iOS 7.0.4

Posted on Nov 23, 2013 11:29 AM

by FNRei,Solvedanswer
FNRei FNRei
Level 1 (0 points)
A:

The old switch off and back on worked I guess. But had to do it twice...anyway problem solved:) thanks for your posts guys!

Posted on Nov 23, 2013 12:16 PM

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Q: Why can't add songs from computer itunes to iphone 5 - i get exclamation dot

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  • Helpful answers

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Nov 23, 2013 11:35 AM in response to FNRei
    Level 8 (38,305 points)
    Mac OS X
    Nov 23, 2013 11:35 AM in response to FNRei

    Can you play tracks in iTunes on your computer? Did you rip them using iTunes? If not, it's possible they are in a format that is not compatible with the iPhone.

  • by PhilipRoy,

    PhilipRoy PhilipRoy Nov 23, 2013 11:40 AM in response to FNRei
    Level 3 (885 points)
    Nov 23, 2013 11:40 AM in response to FNRei

    When having an exclamation on a listed song indicates the music data has been moved to a different origin from where it once was in the itunes library. Go to File to import search out where the CD's are located on your computer - import them to itunes and this then will allow you to sync your fav's to your iphone. Has nothing to do with issues of the iphone but where the itunes users has situated his data. (not mentioning any names only whistling) :-)

     

    Go to this article for more about itunes exclamation issues

    http://support.apple.com/kb/TS1408

     

    Message was edited by: PhilipRoy

  • by FNRei,

    FNRei FNRei Nov 23, 2013 11:46 AM in response to Lawrence Finch
    Level 1 (0 points)
    Nov 23, 2013 11:46 AM in response to Lawrence Finch

    Thanks for replying!

    I've had these tracks on my iPod for ages (like 4 years) aswell as several other tracks that I just transfered so idk but I'd assume they are all correct format -they're all mp3. And to answer the question yes I can and am currently playing them on computer iTunes. As I drag them to the phone and afterwards try to play them there they turn grey with exclamation dot like I just described. Also I unplug the phone and open they music app I see the songs there but grey and won't play. Could it be the phone has a limit storage for music files? If so what is it and can you change it? Not even sure that's the case just guessing.

  • by PhilipRoy,

    PhilipRoy PhilipRoy Nov 23, 2013 11:48 AM in response to FNRei
    Level 3 (885 points)
    Nov 23, 2013 11:48 AM in response to FNRei

    Please read listed apple article about itunes exclamation points.

  • by FNRei,

    FNRei FNRei Nov 23, 2013 11:48 AM in response to PhilipRoy
    Level 1 (0 points)
    Nov 23, 2013 11:48 AM in response to PhilipRoy

    The exclamation dots aren't on the iTunes library, they are on the phone - I can and am currently playing the tracks on the computer.

  • by FNRei,Solvedanswer

    FNRei FNRei Nov 23, 2013 12:16 PM in response to FNRei
    Level 1 (0 points)
    Nov 23, 2013 12:16 PM in response to FNRei

    The old switch off and back on worked I guess. But had to do it twice...anyway problem solved:) thanks for your posts guys!