The update was not successful

Hi all,


I have a US Apple TV (model MD199LL/A) and I currently live in the UK. My software version is 5.2 (6010.96).


I'm having issues with my Apple TV in that it won't really do anything. It won't mirror, connect to iTunes, rentals update, etc.


When I try and update, it says "The update was not successful" and "the Apple TV uodate could not be downloaded at this time. Try again later". When I try and mirror, the option won't even show up on my airplay for any of my devices. Rentals just looks like it's trying to load.


I've tried resetting, changing the DNS, unplugged and replugged, rebooted my wifi and ensured that we're on the same network. Yet, I get nothing. Could someone please help!


The only thing that I can think of is that when logging on to the network with any device, there is a proxy server that prompts and automatically opens your web browser requiring a password. When logging on to the network with Apple TV, no such thing happens as it doesn't have a browser feature. Would this happen to have anything to do with my problem?


Any help would be appreciated.


-Kenta

AppleTV 2

Posted on Nov 23, 2013 1:07 PM

Reply
3 replies

Nov 23, 2013 1:27 PM in response to Kenta

Welcome to the Apple Community.

If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

2. Connect the micro USB cable to the Apple TV and to your computer.

3. Reconnect the power cable (only for Apple TV 3)

4. Open iTunes.

5. Select your Apple TV in the Devices list, and then click Restore.

(You may already have a micro USB cable if you have a camera or other digital device)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The update was not successful

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.