HT1719: Syncing music to iPod shuffle

Learn about Syncing music to iPod shuffle
lemons8007

Q: my ipod shuffle 4th generation will not charge or connect to the computer, I updated iTunes and I got a new charger.

My iPod Shuffle will not charge or connect to the computer. I updated iTunes and bought a new charger. Any ideas? Thanks

iPod shuffle

Posted on Nov 23, 2013 2:50 PM

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Q: my ipod shuffle 4th generation will not charge or connect to the computer, I updated iTunes and I got a new charger.

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  • Helpful answers

  • by Kenichi Watanabe,Helpful

    Kenichi Watanabe Kenichi Watanabe Nov 23, 2013 3:43 PM in response to lemons8007
    Level 8 (38,924 points)
    Mac OS X
    Nov 23, 2013 3:43 PM in response to lemons8007

    When you connect the shuffle to USB, does the light on the shuffle come ON?  If it does, what does it do?

     

    As a test, shut down (power off) your computer and disconnect all USB devices, including hub, except for standard keyboard and mouse (if normally used).  If your computer is a laptop, connect its power adapter (so that it's not running on battery power).  Do this to reset the shuffle

     

    http://support.apple.com/kb/HT1655

     

    Start up computer, run iTunes, and connect shuffle to a direct USB port on the computer.

     

    If the replacement USB cable is a third-party product (not the official Apple replacement), make sure it is described as being for the 3rd and 4th gen shuffle.  A USB cable that is for the 2nd gen shuffle will not work, because the connector is different.

  • by lemons8007,

    lemons8007 lemons8007 Nov 23, 2013 4:05 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Nov 23, 2013 4:05 PM in response to Kenichi Watanabe

    No light turns on and music will not play when it is turned on.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Nov 23, 2013 4:20 PM in response to lemons8007
    Level 8 (38,924 points)
    Mac OS X
    Nov 23, 2013 4:20 PM in response to lemons8007

    My question was, when you connect the shuffle to USB, does the light come ON?  From the way you answered, I'm not sure if you are answering that question, or saying that the light does not come ON when you move the power switch on the shuffle to the ON position.

     

    Also, what happens when you connect the shuffle to your computer by itself, with nothing else connected to USB?

     

    If you get no response (no light) from the shuffle when you connect it to USB by itself, trying both the original USB cable and a new one that is compatible with the 4th gen shuffle, try connecting something else to the USB port to confirm it is working properly.  It would be best to test the USB port with something similar, such as a USB flash drive or external drive.  If you can confirm the USB port works properly, it is likely that the cause for this problem is on the shuffle, such as a faulty headphones jack or bad logic board.

     

    If the shuffle is less than one year from purchase date, it is under warranty.