Random shutdowns after Maverick download

Question

Level 1

4 points

Random shutdowns after Maverick download

I downloaded Maverick at the end of October and ever since then my Macbook has been shutting down and restarting itself on it's own, during random times during the day. It makes no difference whether I'm working with a certain application or just sitting with a open desktop. I'm not sure what to do. Should I time machine back to before I downloaded 10.9 or is there another way to fix my problem? I'm a student and I'm afraid I'll lose work when I time machine.

MacBook Pro, OS X Mavericks (10.9)

Posted on Nov 23, 2013 5:44 PM

Reply

Answer 1

sberman

Level 10

263,667 points

Nov 23, 2013 6:23 PM in response to mckenna50

Do you have some non-Apple software running on your machine? I'm thinking of software like CleanMyMac, Tech Tools, avast, MacKeeper etc.

If you have some software like this (cleaning software, anti-virus, etc.), you might try turning it off and see if that helps.

Reply

Answer 2

Linc Davis

Level 10

209,541 points

Nov 23, 2013 11:53 PM in response to mckenna50

Intel-based Macs: Resetting the System Management Controller (SMC)

Reply

Answer 3

mckenna50 Author

Level 1

4 points

Nov 24, 2013 9:46 AM in response to sberman

I do not have any non-Apple software on my Mac! But thank you for the suggestion!

Reply

Answer 4

mckenna50 Author

Level 1

4 points

Nov 24, 2013 11:39 AM in response to mckenna50

I ran an etrecheck if this helps! And tried to restart in safemode and nothing was different. It didn't crash, but safari was extremely slow. I also removed WD Software with the uninstaller.

Hardware Information:

MacBook Pro (15-inch, Mid 2010)

MacBook Pro - model: MacBookPro6,2

1 2.66 GHz Intel Core i7 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics - VRAM: 288 MB

NVIDIA GeForce GT 330M - VRAM: 512 MB

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0

AirPlay: Version: 1.9

AppleAVBAudio: Version: 2.0.0

iSightAudio: Version: 7.7.3

Startup Items:

HP Trap Monitor - Path: /Library/StartupItems/HP Trap Monitor

System Software:

OS X 10.9 (13A603) - Uptime: 0 days 0:4:18

Disk Information:

Hitachi HTS545050B9SA02 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (427.76 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Kernel Extensions:

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.cloudpath.maccmd.plist

[loaded] com.westerndigital.WD-Software-Uninstaller.plist

Launch Agents:

[loaded] com.hp.help.tocgenerator.plist

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist

[loaded] com.divx.agent.postinstall.plist

[loaded] com.facebook.videochat.[redacted].plist

[loaded] com.spotify.webhelper.plist

User Login Items:

CMlite

iTunesHelper

Social Lite

Spotify

HP Product Research

HPEventHandler

3rd Party Preference Panes:

DivX

Flash Player

Internet Plug-ins:

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

AmazonMP3DownloaderPlugin1017277.plugin

Default Browser.plugin

DivXBrowserPlugin.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

npAVX.plugin

OfficeLiveBrowserPlugin.plugin

OVSHelper.plugin

QuickTime Plugin.plugin

Silverlight.plugin

User Internet Plug-ins:

fbplugin_1_0_3.plugin

Bad Fonts:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

11% Spotify Helper EH

4% coreaudiod

3% WindowServer

1% EtreCheck

0% spindump

0% Spotify

0% fontd

0% mds_stores

0% coresymbolicationd

0% aosnotifyd

Top Processes by Memory:

152 MB Safari

127 MB com.apple.quicklook.satellite

102 MB com.apple.IconServicesAgent

74 MB Spotify

74 MB com.apple.WebKit.WebContent

70 MB WindowServer

61 MB Spotify Helper EH

57 MB Finder

57 MB com.apple.iTunesLibraryService

53 MB SystemUIServer

Virtual Memory Statistics:

548 MB Free RAM

1.60 GB Active RAM

1.05 GB Inactive RAM

698 MB Wired RAM

548 MB Page-ins

0 B Page-outs

Reply

Answer 5

Barney-15E

Level 10

112,524 points

Nov 24, 2013 11:45 AM in response to mckenna50

mckenna50 wrote:

I do not have any non-Apple software on my Mac! But thank you for the suggestion!

This seems to indicate otherwise:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.cloudpath.maccmd.plist

[loaded] com.westerndigital.WD-Software-Uninstaller.plist

Launch Agents:

[loaded] com.hp.help.tocgenerator.plist

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist

[loaded] com.divx.agent.postinstall.plist

[loaded] com.facebook.videochat.[redacted].plist

[loaded] com.spotify.webhelper.plist

User Login Items:

CMlite

iTunesHelper

Social Lite

Spotify

HP Product Research

HPEventHandler

3rd Party Preference Panes:

DivX

Flash Player

Reply

Answer 6

mckenna50 Author

Level 1

4 points

Nov 24, 2013 11:48 AM in response to Barney-15E

Okay, I was wrong. haha
Should I just delete all of it? Where can I find it?

Reply

Answer 7

Barney-15E

Level 10

112,524 points

Nov 24, 2013 12:19 PM in response to mckenna50

Random shutdowns usually point to bad RAM. Are you getting Kernel Panics where the screen dims and tells you to restart?

If you just notice that it has restarted, open up Console and look in the System Diagnostic Reports. If there is a panic log, please post it. However, based on the info from EtreCheck, I don't see anything that would cause a kernel panic.

Reply

Answer 8

Linc Davis

Level 10

209,541 points

Nov 24, 2013 1:33 PM in response to mckenna50

It's not clear whether you reset the SMC.

Reply

Answer 9

mckenna50 Author

Level 1

4 points

Nov 24, 2013 4:40 PM in response to Barney-15E

I checked and there are messages that say DumpPanic or ReportPanic. Are these the kernal panic that I should be looking for?

Reply

Answer 10

mckenna50 Author

Level 1

4 points

Nov 24, 2013 4:41 PM in response to Linc Davis

It says that resetting the SMC should be used as a last resort. Should I still try it?

Reply

Answer 11

mckenna50 Author

Level 1

4 points

Nov 24, 2013 4:45 PM in response to mckenna50

Anonymous UUID: DAC165E9-C108-506B-7FAF-2A74E9F18F9E

Sun Nov 24 19:26:27 2013

panic(cpu 0 caller 0xffffff7fa0115fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80bd3bc000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 0), Frame : Return Address

0xffffff809a6a3140 : 0xffffff801e022f69

0xffffff809a6a31c0 : 0xffffff7fa0115fac

0xffffff809a6a3290 : 0xffffff7f9ea1c53d

0xffffff809a6a3350 : 0xffffff7f9eae8d9e

0xffffff809a6a3390 : 0xffffff7f9eae8dfc

0xffffff809a6a3400 : 0xffffff7f9ed6d5be

0xffffff809a6a3530 : 0xffffff7f9eb0cd41

0xffffff809a6a3550 : 0xffffff7f9ea2308d

0xffffff809a6a3600 : 0xffffff7f9ea20bae

0xffffff809a6a3800 : 0xffffff7f9ea21af6

0xffffff809a6a38e0 : 0xffffff7f9f979ba2

0xffffff809a6a3920 : 0xffffff7f9f98955f

0xffffff809a6a3940 : 0xffffff7f9f9b751b

0xffffff809a6a3980 : 0xffffff7f9f9b757b

0xffffff809a6a39c0 : 0xffffff7f9f98eff5

0xffffff809a6a3a10 : 0xffffff7f9f95ad3e

0xffffff809a6a3aa0 : 0xffffff7f9f956cc7

0xffffff809a6a3ad0 : 0xffffff7f9f954816

0xffffff809a6a3b00 : 0xffffff801e4cb873

0xffffff809a6a3b90 : 0xffffff801e4cd76f

0xffffff809a6a3bf0 : 0xffffff801e4cb28f

0xffffff809a6a3d40 : 0xffffff801e0b6008

0xffffff809a6a3e50 : 0xffffff801e026bb1

0xffffff809a6a3e80 : 0xffffff801e0139b5

0xffffff809a6a3ef0 : 0xffffff801e01e003

0xffffff809a6a3f70 : 0xffffff801e0c921d

0xffffff809a6a3fb0 : 0xffffff801e0f3e26

Kernel Extensions in backtrace:

com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f9e9cb000->0xffffff7f9ec3afff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9e6ba000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f9e9bb000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9e978000

com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f9ec45000->0xffffff7f9eef1fff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f9e9cb000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9e6ba000

com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7fa0108000->0xffffff7fa011afff

dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7fa0100000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f9e924000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9e6ba000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9e978000

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7fa0103000

com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f9 f939000->0xffffff7f9fa03fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9e6ba000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f9e9bb000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9e978000

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f9e9cb000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

13A603

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x000000001de00000

Kernel text base: 0xffffff801e000000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 11492486631577

last loaded kext at 365921697241: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7fa03f8000, size 335872)

last unloaded kext at 387512192294: com.apple.driver.AppleUSBUHCI 650.4.0 (addr 0xffffff7f9f1fb000, size 65536)

loaded kexts:

com.apple.filesystems.smbfs 2.0.0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.14.11

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.5.2fc2

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.GeForceTesla 8.1.8

com.apple.driver.AppleMikeyDriver 2.5.2fc2

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleMuxControl 3.4.12

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleIntelHDGraphics 8.1.8

com.apple.driver.AppleIntelHDGraphicsFB 8.1.8

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBCardReader 3.3.5

com.apple.driver.AppleIRController 325.7

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleUSBEHCI 650.4.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.driver.DspFuncLib 2.5.2fc2

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleHDAController 2.5.2fc2

com.apple.iokit.IOHDAFamily 2.5.2fc2

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleGraphicsControl 3.4.12

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8

com.apple.nvidia.classic.NVDAResmanTesla 8.1.8

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.iokit.IOSurface 91

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.driver.AppleSMC 3.1.6d1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.AppleUSBMultitouch 240.6

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Reply

Answer 12

Linc Davis

Level 10

209,541 points

Nov 24, 2013 4:53 PM in response to mckenna50

There's no need to reset the SMC. You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:

MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.

Print the first page of the panic report, and the support page linked above, and bring them with you.

Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair. The model was discontinued in February 2011, so the replacement program will be ending quite soon.

Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Sometimes the replacement part is also defective, so be prepared for that possibility.

If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.

*An SSD doesn't need to be zeroed.

Reply

Answer 13

Barney-15E

Level 10

112,524 points

Nov 24, 2013 4:57 PM in response to mckenna50

Ahhh, the rest of the story.

You have a Mid-2010 15" Macbook Pro. It has a known graphics problem.

Print out this article and take it to an Apple Store or certified repair center. Make sure they test for this specific problem. They won't find it on normal tests.

http://support.apple.com/kb/TS4088

As the article states, they will only cover the replacement of the logic board up to three years from date of purchase. However, since the problem sometimes doesn't appear until you upgrade from Snow Leopard to any of the other OS's, you might be able to haggle with them.

Reply

Answer 14

mckenna50 Author

Level 1

4 points

Nov 24, 2013 6:00 PM in response to mckenna50

I scheduled an appointment and will be taking it in tomorrow. Hopefully something can be worked out. Thank you so much for all the help everyone!!!

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