HT201342: Using your @icloud.com email address
Learn about Using your @icloud.com email address
Q: I have lost all my contacts after an upgrade?
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Nov 23, 2013 5:52 PMby pvonk,If you have logged into icloud.com using a computer's browser and found all your contacts, then it should be easy to get them back. On the device, go to Settings>icloud and turn off contacts. Later turn them on again, that should download the contacts. If it doesn't work, then on the same icloud screen, scroll to the bottom and tap Delete Account. Then log in again.
If on the other hand, icloud.com is missing most of the contacts, then you'll have to rely on an icloud backup to restore from. It's a bit tricky if you have backups turned on,
Read this link, it covers how to recover from lost contacts from an icloud backup.
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Nov 23, 2013 6:57 PMby Johjoh23,I said I was dumb! I don't even know how to log into iCloud, then where to find the contacts therin, I really do need this explained to me in baby steps! I know I've turned on contact back up in iCloud on the phone but I backup via computer? I really don't have a single idea how to do this! I've tried settings>cloud> delete contacts then turn contacts back on but there's still loads missing and I'm panicking! There's really vital numbers lost! Help help help! I won't get offended if you can please walk me through it like a toddler! Why does the phone DO this? It was fine , I didn't touch it, then all of a sudden boom, no contacts! I'm very close to tears here, I have spent months/years getting these numbers and they're GONE! Why? Really is important for me, I've actually lost the email and phone details of trial I'm supposed to apply to go on in US and I'm frantic!
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Nov 23, 2013 7:06 PMby randers4,If you didn't do anything and you contacts just disappeared you should contact Apple and ask for assistance. Unless your phone is fairly new or you paid for AppleCare extended support there will be a charge for the call, but under the circumstances it's probably worth it. You can reach them here: http://support.apple.com/kb/HE57.
You're other option would be to make an appointment with the Genius Bar at a nearby Apple store if you have one.
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Nov 23, 2013 7:09 PMby Johjoh23,I disabled. I've tried genius bars before and I'd rather stick hot pins in my eyes than go back! I can't get out of house til carer comes Tuesday anyway and need to register for this trial Monday! I'm on benefits, simply haven't got the cash to pay for calling apple. In tears now
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Nov 23, 2013 7:15 PMby randers4,If you want to check you contacts on icloud.com, just click here on you computer, then enter your iCloud ID and password in the screen that opens. Then click Contacts as shown in the image below:
Then see if your missing contacts are there.
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Nov 24, 2013 7:54 AMby randers4,Johjoh23 wrote:
What's my iCloud iD?
Your iCloud ID is the email address shown when you tap Settings, then tap iCloud and look to the right of "Account" at the top of the screen.
And when I click contacts all it does is give me a list of contacts
I thought you said you were looking for your contacts because they were lost. If you want to look at something else, click that instead. For example, to read your iCloud email, click the "Mail" icon to the left of Contacts.
